Your association now has access to begin using the Electronic Signatures feature in Daxko Operations! For the past few months, we have had over thirty associations piloting the functionality of Electronic Signature capture, both online and in house, for membership joins and renewals, program registrations, child care registrations, and camp registrations. The feedback has been incredible, and we are excited to roll out this feature to all of you.
What problems will this feature solve?
We had two main objectives for this project: offer a better online join experience and provide quick retrieval of signed documents. Many associations informed us that it was difficult to allow online registrations because the liability waiver and billing waiver couldn’t be physically signed until the online joiners visited a facility. This introduced risks for associations, should those documents not be signed. Additionally, we often hear from associations about scenarios when staff members have to search by hand through boxes or filing cabinets for a document that may have been signed years ago in order to prove that a member agreed to policies.
What do we need to do?
While you have full access to this feature today, no changes will be mandatory until users for your association take steps to activate functionality. We recommend for all association to begin testing on their Daxko Operations Training Site before taking any actions on the Live Site.
This release will likely require changes to your welcome center process, so we recommend that your team discuss options that will best work for you and even use live role playing at your welcome center to determine the ideal member experience for your association.
Will we need new hardware?
Many of our Early Adopters have purchased Topaz signature pads for members to sign agreements in house. While tablets and touch screen monitors may be used, associations wanting to use signature pads will be able to order any Topaz signature pad that uses a 1×5 canvas. The Daxko Team selected Topaz signature pads because of the technology Topaz has created that allows signature pad input to transfer cleanly to web-based software like Daxko Operations. There are several price-level options, and each association may select the device they feel works best in the welcome center.
We could not have built this feature without the help of many associations who provided feedback and guidance for us throughout the Summer. Check out the feedback below!
“We were excited to be able to start capturing electronic signatures online and in-house and deliver a consistent experience regardless of how you registered. Capturing electronic membership signatures has been a long time goal so that we could streamline processes at our front desk and further eliminate paper. The ability to start capturing electronic signatures to the online join process is super exciting. We’ve launched signature pads at all of our membership branches for program registration already and hope to have this extended to our join process by January.”
Ken Hoyt, Akron Area YMCA