Category Archives: Daxko Engage

The Daxko Help Center

Announcing: The Daxko Help Center!

The Daxko Community is now the Daxko Help Center!

Our Customer Success and Product Teams have been hard at work to consolidate the support and training resources that you use most. You can visit the new help center to:

  • Submit a support ticket
  • Submit an enhancement request
  • Read help articles
  • Learn about the latest releases
  • Connect with your peers on LinkedIn

To access the help center, click the link in the system menu. This link is available in Daxko Operations, Engage, Accounting and Mobile.

The Daxko Community site will be sunset and unavailable starting on March 8th, 2018. 

ACTION REQUIRED

The Daxko Help Center requires a username and password. Click here to request access and complete the form at the bottom right.

Boost Email Engagement with Video

Video is engaging and entertaining, and is being used more and more in email campaigns.  

Did you know that including video in an email can lead to open rate increases of 19% and  click-through rate increases upwards of 50 percent?

Boosting email engagement using video is now easier than ever in Daxko Engage. Using our new video option in the email editor, you can add video to your digital marketing strategy.

Adding video to an email in Engage 

After dragging a video placeholder block into your email design and adding your video link, the email editor will automatically display a play button and static image.

Want to customize further? You can change the look of the play button and the image that represents the video.

What your recipients will see 

When someone opens your email and presses play, a browser window or video app (like YouTube or Vimeo) will automatically open to play the video.

Why do I have to link to the video instead of uploading it? 

The best practice for using video in email marketing is to host the video elsewhere and link to it using an image. Having to download a video from inside the email (as opposed to just linking to it) causes less views, uses more data, and makes the email more likely to be deleted.

Getting Started 

This new video option is available in Daxko Engage today, January 17, 2018. Manager-level users with access to the email editor can check it out in the live site.

Questions? Email support@daxko.com.

Daxko Engage Release – June 29, 2017

Your next Daxko Engage release will be available on June 29th and features Check In Enhancements and some maintenance items.

CHECK IN ENHANCEMENTS
Daxko Engage’s Check In screen will now be even easier to find who you are looking for.  On the Engage homepage, you will be able to scroll through the last 5 hours of check ins if you’re looking for a particular face or name.

Prior to this enhancement, you could scroll through 3 hours of check ins.  This gives you two more hours of data to help you put names with faces.

Also, a new link will appear on the homepage to show you everyone that has checked in today, and you can further narrow your results using the search filters.

MAINTENANCE
This release also has several maintenance items, including:

  • Errors will not appear for email templates with apostrophes in the name
  • A link to view a member’s page now pulls up membership information, not contact information
  • When completing a task, you return to that task, not the top of the list

To see all maintenance items added to Daxko Engage in 2017, you can click here .