Impact Day Atlanta

By | Community, Culture, Life at Daxko | No Comments

Twice a year, Daxko hosts a day of activity called Impact Day, where the entire company volunteers their time to help different communities and local organizations.

The Atlanta team switches off by attending one Impact Day in Birmingham, and one in Atlanta. This year the Daxlanta team chose to help out the Chattahoochee Nature Center for the day.

What’s the Chattahoochee Nature Center you say? Here is some interesting info that was shared with us:

  • The Unity Garden was started in 2009
  • Since 2009 they have provided over 16 tons of produce to the Food Pantry at North Fulton Community Charities
  • The garden yields an average of 8,000 pounds of food donated annually
  • The center spans 127 acres, 5 woodland trails, and 3 ponds
  • Over 40,000 students and 100,000 visitors visit annually

Delighting in Disney

By | Culture, Free Career Advice, Grow Your Career, Life at Daxko, Professional Development | One Comment

One thing I love about working at Daxko is our generous professional development budget. This year I set my sight on Disney Institute’s Disney’s Approach to Leadership Excellence after hearing glowing reviews from other Daxko Disney Institute alumni. It did not disappoint!

A few of the things that stuck with me from my course:

  • Overmanaging. Disney overmanages certain aspects of their business that other companies undermanage or ignore. It’s what distinguishes them from others and results in the exceptional experience for all of their guests. Read more about overmanaging vs. micromanaging.
  • Organizational values aren’t just a “nice to have” .  Instead, they are the guiding force of the organization and impact its long-term success. If a leader hasn’t proactively determined those values, the rest of the company will. And you make not like them.
  • You’re being watched. Not exactly in a stalker sort of way, but not too far off. As a leader, your behavior sends a crystal clear message to everyone about what you value and what you don’t. What message are you sending in what you say and what you do?

What do you agree with above? Any thoughts from other Disney Institute alumni?

TMD Recap: The Daxko Nation, Who we Are, Who we Serve, and How We Defend The Hill

By | Culture, Grow Your Career, Life at Daxko, Professional Development, Workplace, YMCA | No Comments

For our November 2014 TMD (Team Member Development) series our very own April Benetollo, SVP of Marketing at Daxko, led a session on “The Daxko Nation-Who we are, who we serve, and how we defend the hill.” Below is a quick recap of the session.

Who we are
The leading partner for progressive member-based or organizations committed to engaging their communities to drive impact.

Who we serve

  • We partner with several YMCAs throughout the country
  • Y’s became the largest provider of childcare in the country in the 1970’s
  • We have about 50% of our core market
  • We also partner with various Jewish Community Centers

How we defend the hill

  • We stay innovative and have a culture that matches the values of our customers
  • We understand the outcomes our customers are trying to achieve, and help them make an impact on their communities

This TMD is a great reminder of how Daxko plays an important role in what our customers are trying to accomplish, and the impact that we can help make across the country.

The Beauty of Thinking Long Term

By | Customer Experience, Facilities, Industry, Leadership, Mission Delivery, Organizational Health | No Comments

I had the opportunity last week to be onsite with a nonprofit association that is now the newest and the largest customer utilizing our flagship product, Daxko Operations.

It was reinvigorating to experience firsthand the impact our solution has on the frontline staff utilizing it to more effectively execute their work every day, and on the executives leading their progressive organization into the future. Finally, this trip also gave me a chance to witness the eleven Daxko team members onsite last week deliver an exceptional experience for our newest partner.

Also, this Daxko Operations install holds a special place in my heart. I first met the CEO of this association 10 years ago when Daxko was just getting started. As it played out, the timing wasn’t right then (maybe we weren’t ready for a customer this size back then, but of course with the enthusiasm and eagerness of a startup, we certainly thought we were…right Wei, Ming, JSides, April, and Britney?). Well, things happen for a reason, and the timing is right in 2013.

Situations like these that demonstrate our focus, determination, and patience are priceless and reinforce that our long-term view is valid. Plus, over the past 10 years, that CEO and I have gotten to know each other much better and our respective leadership teams have solid, genuine relationships. All of this means we have the makings of a strong and mutually-beneficial partnership between our two organizations.

Coincidentally, I write this post on a flight on my way to visit another large “future customer.” In fact, I first met them 10 years ago too…