The MVP

By | Culture, Grow Your Career, Life at Daxko, Rewarding Careers, Talent | No Comments

I’ll be honest. During my first few days at Daxko, I felt very out-of-sorts. Starting a new job is always daunting, and I was afraid I didn’t really fit in. Don’t worry, though – this story has a happy ending! I quickly realized I had a unique opportunity to get over myself and my fears and to step out of my comfort zone. I came out of a high-pressure work environment and knew that my new role at Daxko would allow me to be challenged without so much stress.

What’s made the biggest impact? The people! My team took me to Cocina Superior for a welcome lunch on my first day despite the time of the month being hectic for them. It meant so much that despite being busy, they still spent time getting to know me and making me feel welcome.

My favorite anecdote so far is that one morning when I was still very new, I was struggling a little bit. As I was putting cans of Coke into the fridge, a team member looked at the can I was holding and said, “That’s so you!” When I glanced down at the can, I saw that it said MVP. My day was made! People here are so kind. They care about one another in a work capacity, but they also care about one another as people. This has made the transition to my ‘new normal’ a stellar experience.


Stacey Green is our office Flight Attendant who loves her family and her Goldendoodle named Sophie.

Take Your Engagement to the #Nextlevel

By | Daxko Engage, Engagement, Industry | No Comments

I’m going to cut to the chase: Next Level service requires data. Daxko is in the business of next level service – and you are too.

Consider this scenario: It’s peak join month. Your membership staff is putting in extra hours to deal with the influx of joins. They’re obtaining basic information about new members – including why they joined and what their membership goals are. This information will ultimately make or break their membership. Bucketing that information to provide strategic offerings and intentional engagement opportunities can be difficult without a procedure in place.

The What:

You might be thinking to yourself, “How do we bucket that data when it’s just a bunch of words?” That’s when we swoop in with the answer of the decade: hashtags.

Hashtags, or keywords, are extremely useful in sorting notes your team members have logged about members. Check out these real examples of hashtags in action:

  • Charles stopped me in the hall and complimented me on my Flow class yesterday. We talked about his fitness journey and why he stays motivated to be active. It was nice to get to know him a little better. #MemberMarvels #GroupFitness
  • We talked about a committee we are on together. He mentioned that he is here almost every day! #FierceFundraisers
  • I engaged Keiko on the 2nd She was getting ready to do a group fitness class. She does not use any equipment – she prefers group fitness overall. #Story

The How:

The first step in bucketing your data will be deciding on keywords you’d like to keep an eye on.

Check out this Hashtag Bank to see examples from your peers and develop your own “bank.”

We recommend focusing on who is pulling the reports, determine what data they’re most interested in and work backwards. Start small and build the list to make sure the process catches on without overloading staff. Departmental and goal-oriented hashtags are a great start!

From here, you’ll want to communicate your decisions. Tell staff in team meetings, post your Hashtag Bank in an employee area or next to desktops, and make sure to reward team members who are doing a great job. Giving them kudos shows the team that this is important – plus, everyone likes to be rewarded for a job well done.

Your Next Steps:

Once you’ve created and discussed your Hashtag Bank, extracting information is simple! Log into Daxko Operations and head to Custom Reports. Access your Daxko Engage reports and navigate to the Keyword Search Report. From here, you’ll simply put in your parameters. You can also set a schedule if it is something you’d like to pull monthly.

Pull trends around areas of interest that your organization can expand upon. If a large group of people share similar goals, consider developing a specialized program for that group of members to create a community and solution for your members. You can communicate with them by utilizing the custom Member ID group rule in Daxko Engage. From there, the world is your oyster!

 

5 Tips for Conquering Your First Job Out of College

By | Culture, Free Career Advice, Grow Your Career, Job Hunt, Life at Daxko | No Comments

How am I feeling now that I’ve been at Daxko for a couple of months? Pretty good! Each day is a completely new challenge, and it’s quite a change of pace from college life. Whether you’re about to jump into your first full-time job out of college or you’re starting a brand new job, there are a few things you can do to make a new career experience as awesome as possible.

#1: Be adaptable and flexible. Every day on the job will bring new challenges, so adaptability is key.

#2: Lean on your team. My team has helped me with the transition from college life to work life, and believe me, it’s been quite a change of pace!

#3: Take on challenges. The most exciting project I’ve tackled so far was doing QA testing for corporate memberships in our software. This allowed me to gain an in-depth working knowledge of a new product enhancement. It was also fun looking at this new addition from the perspective of our customers.

#4: Have fun outside of work. When you’re given the chance to bond with your team outside of the office, take it! This provides a platform to get to know your teammates in a more casual and in-depth setting.

#5: Keep learning. No one ever knows it all, so make sure to learn, absorb, and master as much as you can.

Take it from me – it can be tough to get used to the demands and schedule of a full-time position, but these tips can help boost your confidence on the job and make your days better and more productive!


Cole Fournier is a Customer Success Advocate who loves trendy restaurants and playing guitar.