Taking Ownership

By | Culture, Grow Your Career, Life at Daxko, Rewarding Careers, Talent, Team Member Spotlight | No Comments

One of Daxko’s core values is ownership. It’s something team members take to heart and a trait that I observe in my teammates on a daily basis.

Joining Daxko, I was unaware of the significance of ownership in the culture – not because it was not expressed, but because I had not experienced it before. I realized that I needed to step up my game in this area to be successful at Daxko and in my role. I can say that I have significantly overcome this hurdle! A specific anecdote of how I stepped up the ownership game: I helped a client edit a custom report in a way that seemed impossible. After completing the rather intensive coding for a calculated column in the report, I felt as if I made a significant contribution in an area of which I, at first, did not believe I was capable. It was a great feeling of accomplishment for me! I was successful at a tough project, and I helped contribute to a customer’s success.

I’ve gone from being a brand new team member who, every day, thought “How in the world am I going to remember all this?” to feeling well-equipped. I’ve found a rhythm even though there’s still a lot to learn. I am grateful for my time, thus far, and look forward to continually grow in and contribute to the Daxko Nation.

2 Months at Daxko

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I’ve been at Daxko for a few months now, and it’s been a great experience so far. I came to the company from the hectic retail world, where I rarely got a full weekend or holiday off. Even though Daxko life is busy and we work hard, I’m grateful to now have much more stability in my life. In fact, my life is stable enough for a dog now! I’m the proud owner of a black lab puppy named Samson, and I spend most of my weekends hanging out with him and taking him to the park.

One of my favorite Daxko events that has happened so far was our Spring Impact Day back in May. My team helped clean up the Lakeshore Trail right outside the office, and it was a great bonding experience; I got to talk to people I don’t have the chance to talk to on a day to day basis. My team also had a fun get-together at Colby’s house when I was still very new in my role. This was a good opportunity to meet everyone on the team and just hang out outside of the office.

Have there been challenges in the first few months? Of course. The most difficult thing for me has been picking up everything that goes into the Customer Success Advocate role. It’s not just answering customer questions about our software – we have to learn the software first. Our customers hold us to high standards and expect all of Customer Success to know our stuff regardless of our tenure. Fortunately, everyone on my team is willing to help and answer questions. Along with challenges, there have already been opportunities for me to take ownership. I worked closely with our Solutions Analyst team on a sales tax project that was crucial to our Kentucky customers’ operations to ensure the Customer Success team was prepared. This was a great opportunity for me to take charge of a task, and I’m grateful to my team lead for entrusting me with it.

My job has been everything I thought it would be, and more. And Daxko as a company lives up to my expectations. I appreciate the transparency, how the company gives team members a voice, and how our culture is inclusive. It’s definitely unlike anything I’ve ever been part of before, and I am enjoying every minute.


Gerard Ramsey is a Customer Success Advocate who likes Spider-Man and cookies and cream ice cream.

New Year, New Crew

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This year, I set two New Year’s resolutions – to finally practice speaking Spanish and to dominate at Daxko Friday Games. (Two months isn’t enough time to master my fellow teammates’ gaming ways. However, I will win one day.) The new year is always an exciting time for me. I love taking time to refocus, set goals and clean any clutter that I’ve allowed to pile around me.

For me, this new year was a bigger switch than normal. Over the last few months, I moved to a new city, started at a new company and began working in a new role. As an Engagement Consultant at Daxko, I work with a team of five superstars implementing and consulting on Daxko Engage and Daxko Mobile. My first few months at Daxko were welcoming, fast-paced and a wonderful type of overwhelming. With this theme of new in my life, it seems only fitting that my first months at Daxko aligned with the new calendar year and more importantly – Daxko Kickoff.

Daxko Kickoff – Our Roaring 20s

Every year, Daxko hosts a company-wide Kickoff event bringing teams across all departments and locations together to plan and refocus for the upcoming year. Combining work and play, Kickoff is the perfect time to allow our creative juices to flow and define our 2018 goals. Because Daxko is celebrating its 20th anniversary this year, Kickoff was themed “Our Roaring Twenties”!

Our CEO, Dave Gray, began Kickoff with a company Keynote. Here, Dave addressed our 2017 achievements, being honest in ways we can grow and optimistic in the ways we will succeed. The evening continued at Iron City where the company gathered for our very own Daxko’s Got Talent. Bands rocked the stage, lip-syncers busted a move and the Engagement Solutions team’s very own Emily Vonbartheld KILLED it with Irish dancing.  It was AMAZING! I can’t sing enough praise for the people who performed.

Ending night one, Dave announced our 2018 Achievers Club Winners. This award is one of Daxko’s top honors. Winners received recognition for their outstanding work, a trophy and an all-inclusive trip to a resort in Mexico. Congratulations to all our Achievers Club winners! It was an honor to cheer on team members that I have the privilege to work with at Daxko.

Let’s get down to business

With celebrations and performances completed, it was time to focus in and plan for the upcoming year. Day two of Kickoff included multiple team breakouts and brainstorm sessions. This day provided my team with time needed to nail down our goals and projects for the 2018 year. While this day is more business-focused than the previous day’s celebration, I enjoyed it the most! The planner side of me thrived as my team brainstormed new ways we can improve our customers’ experience. Call me a nerd, but there is nothing better than hashing out a plan for a new project. By the end of the day, I left feeling confident in my team’s 2018 goals.

Already, in January and into February, I have seen my teammates make great strides in completing what we aimed to accomplish this year. I am thrilled to be a part of a stellar group. Kickoff was the best way to begin my time at Daxko. It allowed me to meet and connect with people across the whole company and grow closer to my immediate team. I cannot wait to see the ways we grow. Bring it on 2018 – I am kicking it off with an amazing, new crew at Daxko!


Christy Brown is an Engagement Consultant who loves vacationing in Asheville, NC and watching The Office.