Taking Ownership

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One of Daxko’s core values is ownership. It’s something team members take to heart and a trait that I observe in my teammates on a daily basis.

Joining Daxko, I was unaware of the significance of ownership in the culture – not because it was not expressed, but because I had not experienced it before. I realized that I needed to step up my game in this area to be successful at Daxko and in my role. I can say that I have significantly overcome this hurdle! A specific anecdote of how I stepped up the ownership game: I helped a client edit a custom report in a way that seemed impossible. After completing the rather intensive coding for a calculated column in the report, I felt as if I made a significant contribution in an area of which I, at first, did not believe I was capable. It was a great feeling of accomplishment for me! I was successful at a tough project, and I helped contribute to a customer’s success.

I’ve gone from being a brand new team member who, every day, thought “How in the world am I going to remember all this?” to feeling well-equipped. I’ve found a rhythm even though there’s still a lot to learn. I am grateful for my time, thus far, and look forward to continually grow in and contribute to the Daxko Nation.

The MVP

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I’ll be honest. During my first few days at Daxko, I felt very out-of-sorts. Starting a new job is always daunting, and I was afraid I didn’t really fit in. Don’t worry, though – this story has a happy ending! I quickly realized I had a unique opportunity to get over myself and my fears and to step out of my comfort zone. I came out of a high-pressure work environment and knew that my new role at Daxko would allow me to be challenged without so much stress.

What’s made the biggest impact? The people! My team took me to Cocina Superior for a welcome lunch on my first day despite the time of the month being hectic for them. It meant so much that despite being busy, they still spent time getting to know me and making me feel welcome.

My favorite anecdote so far is that one morning when I was still very new, I was struggling a little bit. As I was putting cans of Coke into the fridge, a team member looked at the can I was holding and said, “That’s so you!” When I glanced down at the can, I saw that it said MVP. My day was made! People here are so kind. They care about one another in a work capacity, but they also care about one another as people. This has made the transition to my ‘new normal’ a stellar experience.


Stacey Green is our office Flight Attendant who loves her family and her Goldendoodle named Sophie.

5 Tips for Conquering Your First Job Out of College

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How am I feeling now that I’ve been at Daxko for a couple of months? Pretty good! Each day is a completely new challenge, and it’s quite a change of pace from college life. Whether you’re about to jump into your first full-time job out of college or you’re starting a brand new job, there are a few things you can do to make a new career experience as awesome as possible.

#1: Be adaptable and flexible. Every day on the job will bring new challenges, so adaptability is key.

#2: Lean on your team. My team has helped me with the transition from college life to work life, and believe me, it’s been quite a change of pace!

#3: Take on challenges. The most exciting project I’ve tackled so far was doing QA testing for corporate memberships in our software. This allowed me to gain an in-depth working knowledge of a new product enhancement. It was also fun looking at this new addition from the perspective of our customers.

#4: Have fun outside of work. When you’re given the chance to bond with your team outside of the office, take it! This provides a platform to get to know your teammates in a more casual and in-depth setting.

#5: Keep learning. No one ever knows it all, so make sure to learn, absorb, and master as much as you can.

Take it from me – it can be tough to get used to the demands and schedule of a full-time position, but these tips can help boost your confidence on the job and make your days better and more productive!


Cole Fournier is a Customer Success Advocate who loves trendy restaurants and playing guitar.

2 Months at Daxko

By | Culture, Grow Your Career, Life at Daxko, Rewarding Careers, Team Member Spotlight | No Comments

I’ve been at Daxko for a few months now, and it’s been a great experience so far. I came to the company from the hectic retail world, where I rarely got a full weekend or holiday off. Even though Daxko life is busy and we work hard, I’m grateful to now have much more stability in my life. In fact, my life is stable enough for a dog now! I’m the proud owner of a black lab puppy named Samson, and I spend most of my weekends hanging out with him and taking him to the park.

One of my favorite Daxko events that has happened so far was our Spring Impact Day back in May. My team helped clean up the Lakeshore Trail right outside the office, and it was a great bonding experience; I got to talk to people I don’t have the chance to talk to on a day to day basis. My team also had a fun get-together at Colby’s house when I was still very new in my role. This was a good opportunity to meet everyone on the team and just hang out outside of the office.

Have there been challenges in the first few months? Of course. The most difficult thing for me has been picking up everything that goes into the Customer Success Advocate role. It’s not just answering customer questions about our software – we have to learn the software first. Our customers hold us to high standards and expect all of Customer Success to know our stuff regardless of our tenure. Fortunately, everyone on my team is willing to help and answer questions. Along with challenges, there have already been opportunities for me to take ownership. I worked closely with our Solutions Analyst team on a sales tax project that was crucial to our Kentucky customers’ operations to ensure the Customer Success team was prepared. This was a great opportunity for me to take charge of a task, and I’m grateful to my team lead for entrusting me with it.

My job has been everything I thought it would be, and more. And Daxko as a company lives up to my expectations. I appreciate the transparency, how the company gives team members a voice, and how our culture is inclusive. It’s definitely unlike anything I’ve ever been part of before, and I am enjoying every minute.


Gerard Ramsey is a Customer Success Advocate who likes Spider-Man and cookies and cream ice cream.