Celebrating Our Silver Stevie® Award for Exceptional Customer Service

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Our Services Team is known for their dedication and unending determination to helping our customers succeed. This year they were praised for their commitment to take their service to the #NextLevel by winning their fourth consecutive Stevie® Award.

Daxko was presented with a Silver Stevie® Award in the Customer Service Department of the Year category in the 13th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.

“I am incredibly proud to lead our award-winning services teams at Daxko,” said Brittany Richards, our Senior Vice President of Services. “Our theme for 2018 was #NextLevel, and this award proves how exceptionally our team worked to deliver on our customer promise. We have an unyielding dedication to setting our customers up for success, and I see that passion every day.”

“The services team at Daxko consistently raises the bar on creating exceptional experiences for our customers,” says Grace Adams, our Director of Customer Service. “This is the fourth year in a row our team has won a Stevie Award, and each year we continue to redefine excellence. The team impresses me daily with the relationships they have built with our customers, and they truly care about the success of their businesses.”

“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

5 Tips for Conquering Your First Job Out of College

By | Culture, Free Career Advice, Grow Your Career, Job Hunt, Life at Daxko | No Comments

How am I feeling now that I’ve been at Daxko for a couple of months? Pretty good! Each day is a completely new challenge, and it’s quite a change of pace from college life. Whether you’re about to jump into your first full-time job out of college or you’re starting a brand new job, there are a few things you can do to make a new career experience as awesome as possible.

#1: Be adaptable and flexible. Every day on the job will bring new challenges, so adaptability is key.

#2: Lean on your team. My team has helped me with the transition from college life to work life, and believe me, it’s been quite a change of pace!

#3: Take on challenges. The most exciting project I’ve tackled so far was doing QA testing for corporate memberships in our software. This allowed me to gain an in-depth working knowledge of a new product enhancement. It was also fun looking at this new addition from the perspective of our customers.

#4: Have fun outside of work. When you’re given the chance to bond with your team outside of the office, take it! This provides a platform to get to know your teammates in a more casual and in-depth setting.

#5: Keep learning. No one ever knows it all, so make sure to learn, absorb, and master as much as you can.

Take it from me – it can be tough to get used to the demands and schedule of a full-time position, but these tips can help boost your confidence on the job and make your days better and more productive!


Cole Fournier is a Customer Success Advocate who loves trendy restaurants and playing guitar.

Career Advice from a Longtime Daxko Pro

By | Culture, Free Career Advice, Grow Your Career, Life at Daxko, Rewarding Careers, Talent, Team Member Spotlight | One Comment

When I joined Daxko in 2009, it was my first “real job” out of college. Being a clueless-yet-confident twenty-something, I was terrified that at any moment, someone might discover I didn’t have it all figured out. Lucky for me, Daxko turned out to be fertile ground to grow my career and blossom. The fast-paced environment was just what I needed to expand my skillset, super-charge my confidence, and find the courage to be my (weird) self.

My first Daxko “wall” photo taken in 2009. Can you smell my eagerness?

As I prepare for my next adventure after nearly a decade-long career at Daxko, I can’t help but reflect on the relationships I’ve built and lessons I’ve learned along the way. So, here’s a bit of career advice from me to you. Whether you’re the new kid on the block, rocking your second decade with a company, or somewhere in between, I hope you’ll find advice here to move onward and upward in your career.

Enthusiasm is Everything
Life is short and tomorrow is not promised, which is why I aim to enjoy every moment, including my time at the office. This is why I’ve always fit into the company culture at Daxko. The entire company is teeming with fun folks who bring a high level of enthusiasm to their work. Enthusiasm is contagious, and people willingly follow passionate leaders. Think about it. Is there anything more inspiring than working alongside someone who’s fired up? It’s like Ralph Waldo Emerson once said, “Nothing great was ever achieved without enthusiasm.”

Running amok with teammates at our Kickoff 2012 event

Stretch, Reinvent, Repeat
Through my years at Daxko, I’ve held a few different positions. Each time, the change was scary, but I was always better for it in the end. Beginning your career in one role or department doesn’t mean you’re locked in for life. When it’s time for a little reinvention, channel your inner Bowie and figure out how specific skills you possess can translate into that next new job. If you’re qualified for 60% of the job, go for it and stretch, baby, stretch!

My final reinvention at Daxko was on the Marketing Team. We were…really into exploring our strengths.

Find Your Equilibrium
If you’re not intentional about setting boundaries and scheduling down time, work stress can suck the lifeblood out of you. Case in point? A good portion of my Daxko years were spent managing events, which is statistically one of the most stressful jobs, along with firefighters and airline pilots, so I’ve navigated my fair share of hair-on-fire work stress. Of course, every job has its stressors, and there will always be projects that call for longer hours and a little more hustle. The trick is to avoid burnout by finding your equilibrium – a pace you can sustain for the long haul.

Stress? What stress? We’re cool as cucumbers, baby!

Change is Inevitable. Adapt!
During my time at Daxko, I’ve seen so much change: new faces, new products, new leadership, new workspaces, new goals, new norms…the list goes on. It’s true what they say – nothing ever stays the same. That’s why it’s important to become adaptable. I find this is best accomplished with a good sense of humor and eyes wide open for new opportunities. The butterflies in your stomach are natural. Push through and embrace the change!

No desk? No problem! Adapt, plug in, and make some magic happen.

A Bona Fide Recruiter’s Top 5 Resume Tips

By | Culture, Free Career Advice, Grow Your Career, Job Hunt, Rewarding Careers | 3 Comments

I review thousands of resumes every year that represent thousands of candidates who would love to work for Daxko. I’ve seen some truly great resumes, and I’ve also seen some that are not so great. A great resume is a must-have regardless of the career you want, and these are my top five tips for creating a resume that will get noticed at Daxko (and likely anywhere else you apply).

#1: Design matters.

The role you apply for will dictate just how creative you should be with your design, but any resume should have a design that makes it easy to read and find the pertinent information. Keep in mind that the average recruiter or hiring manager spends about six seconds reviewing a resume before making a decision to look further or move on (but lucky for you, we’re not average here at Daxko).

You don’t have to be a graphic designer to have a nicely formatted resume, either. You can find templates on Microsoft Word and Google Docs; or, if you want a fancier format, you can find some on Freepik or Creative Market. And if you are a graphic designer or applying for a creative position, please don’t come at me with an ugly Indeed resume with no formatting!

#2: Like a good suit, the best resumes are tailored.

Your resume should be tailored to the job you are applying for, not for any job at any company. I’ve heard many people compare interviewing to dating, and that comparison really works well here. When you’re dating, you want to feel like your date really wants to be with YOU, not just any warm body. Employers have feelings, too… and we want to know you want THIS job at THIS company.

#3: Objectives are so 1996.

If you’re applying for a job, we’ll assume that your objective is to get said job. Instead, use that valuable resume space to provide a summary of your experience or to highlight some of your career successes. If you’re a new grad or someone just entering the workforce, focus on classes you’ve taken that are applicable or successes while in school (did you maintain a 4.0 while working to support yourself through school?)

Other things to leave off your resume include:

  • References – We’ll ask for those separately if you make it to that point in the interview process. Save that space on your resume for more useful information.
  • College details from more than a decade ago – Most employers don’t care what sorority you were a part of in 1998. Internships also take up valuable real estate on your resume and can be removed for anyone more than 5 years out of school (unless your internship was especially noteworthy/career defining).

#4: Everyone loves a mystery… except on your resume.

Don’t make me guess or jump through hoops to get the information I need. What do I mean by this? Well for starters, make sure you put your contact information at the top of your resume. Don’t hide it at the bottom, or even worse, forget to include it altogether. And your LinkedIn profile is great, but I want an email and a phone number to reach you (call me old school).

I also don’t want to guess about your work history – include dates and locations. I’ve yet to meet a recruiter who actually enjoys reading functional resumes; so skip that, include your work history, and write a cover letter if necessary.

#5: Check yo’ self (before you wreck yo’ self).

Really though, proofread your resume… and then have someone else proofread it for you. You don’t want silly grammatical or spelling issues to stand between you and your dream job! It’s almost laughable how many resumes I see with “detailed oriented”… you’ve just got to love the irony there! I can look past a typo, but if you can’t string a few words together without me shaking my head, we have a problem.

There are probably several more I can think of, but these stand as my top 5. If you have questions, or want to tell me how wrong I am about functional resumes… good news! We’re hosting another #AskDaxko Twitter chat on Wednesday, July 19th, at 11:30 AM. We’ll chat for an hour about resume do’s and don’ts, our favorite formats and fonts, and all that jazz. Got a question, but can’t join live? Feel free to send it in ahead of time using the #AskDaxko hashtag, and we’ll address it during our chat. Hope to “meet” you in the Twittersphere!


Beth Wolfe is Daxko’s Senior Talent Acquisition Specialist who is from the beach, but thinks Birmingham is waayyy cooler; and who enjoys any Seinfeld reference worked into everyday conversations.