Celebrating Our Silver Stevie® Award for Exceptional Customer Service

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Our Services Team is known for their dedication and unending determination to helping our customers succeed. This year they were praised for their commitment to take their service to the #NextLevel by winning their fourth consecutive Stevie® Award.

Daxko was presented with a Silver Stevie® Award in the Customer Service Department of the Year category in the 13th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.

“I am incredibly proud to lead our award-winning services teams at Daxko,” said Brittany Richards, our Senior Vice President of Services. “Our theme for 2018 was #NextLevel, and this award proves how exceptionally our team worked to deliver on our customer promise. We have an unyielding dedication to setting our customers up for success, and I see that passion every day.”

“The services team at Daxko consistently raises the bar on creating exceptional experiences for our customers,” says Grace Adams, our Director of Customer Service. “This is the fourth year in a row our team has won a Stevie Award, and each year we continue to redefine excellence. The team impresses me daily with the relationships they have built with our customers, and they truly care about the success of their businesses.”

“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

The Fab 5: Workplace Friends

By | Culture, Team Member Spotlight | One Comment

Daxko is a great place to make friends. We’re with our coworkers a lot, so it’s easy to form bonds. That’s exactly what happened when I met Alex, Josh, Colby, and McKee working on our Customer Success team. We’ve been through a lot together; weddings, babies, and vacations, just to name a few. In this video, I give some background about how we became friends. Then, we play the Superlative Game to see how well we know one another!

Taking Ownership

By | Culture, Grow Your Career, Life at Daxko, Rewarding Careers, Talent, Team Member Spotlight | No Comments

One of Daxko’s core values is ownership. It’s something team members take to heart and a trait that I observe in my teammates on a daily basis.

Joining Daxko, I was unaware of the significance of ownership in the culture – not because it was not expressed, but because I had not experienced it before. I realized that I needed to step up my game in this area to be successful at Daxko and in my role. I can say that I have significantly overcome this hurdle! A specific anecdote of how I stepped up the ownership game: I helped a client edit a custom report in a way that seemed impossible. After completing the rather intensive coding for a calculated column in the report, I felt as if I made a significant contribution in an area of which I, at first, did not believe I was capable. It was a great feeling of accomplishment for me! I was successful at a tough project, and I helped contribute to a customer’s success.

I’ve gone from being a brand new team member who, every day, thought “How in the world am I going to remember all this?” to feeling well-equipped. I’ve found a rhythm even though there’s still a lot to learn. I am grateful for my time, thus far, and look forward to continually grow in and contribute to the Daxko Nation.

5 Tips for Conquering Your First Job Out of College

By | Culture, Free Career Advice, Grow Your Career, Job Hunt, Life at Daxko | No Comments

How am I feeling now that I’ve been at Daxko for a couple of months? Pretty good! Each day is a completely new challenge, and it’s quite a change of pace from college life. Whether you’re about to jump into your first full-time job out of college or you’re starting a brand new job, there are a few things you can do to make a new career experience as awesome as possible.

#1: Be adaptable and flexible. Every day on the job will bring new challenges, so adaptability is key.

#2: Lean on your team. My team has helped me with the transition from college life to work life, and believe me, it’s been quite a change of pace!

#3: Take on challenges. The most exciting project I’ve tackled so far was doing QA testing for corporate memberships in our software. This allowed me to gain an in-depth working knowledge of a new product enhancement. It was also fun looking at this new addition from the perspective of our customers.

#4: Have fun outside of work. When you’re given the chance to bond with your team outside of the office, take it! This provides a platform to get to know your teammates in a more casual and in-depth setting.

#5: Keep learning. No one ever knows it all, so make sure to learn, absorb, and master as much as you can.

Take it from me – it can be tough to get used to the demands and schedule of a full-time position, but these tips can help boost your confidence on the job and make your days better and more productive!


Cole Fournier is a Customer Success Advocate who loves trendy restaurants and playing guitar.