Celebrating Our Silver Stevie® Award for Exceptional Customer Service

By | Free Career Advice | No Comments

Our Services Team is known for their dedication and unending determination to helping our customers succeed. This year they were praised for their commitment to take their service to the #NextLevel by winning their fourth consecutive Stevie® Award.

Daxko was presented with a Silver Stevie® Award in the Customer Service Department of the Year category in the 13th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.

“I am incredibly proud to lead our award-winning services teams at Daxko,” said Brittany Richards, our Senior Vice President of Services. “Our theme for 2018 was #NextLevel, and this award proves how exceptionally our team worked to deliver on our customer promise. We have an unyielding dedication to setting our customers up for success, and I see that passion every day.”

“The services team at Daxko consistently raises the bar on creating exceptional experiences for our customers,” says Grace Adams, our Director of Customer Service. “This is the fourth year in a row our team has won a Stevie Award, and each year we continue to redefine excellence. The team impresses me daily with the relationships they have built with our customers, and they truly care about the success of their businesses.”

“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

Taking Ownership

By | Culture, Grow Your Career, Life at Daxko, Rewarding Careers, Talent, Team Member Spotlight | No Comments

One of Daxko’s core values is ownership. It’s something team members take to heart and a trait that I observe in my teammates on a daily basis.

Joining Daxko, I was unaware of the significance of ownership in the culture – not because it was not expressed, but because I had not experienced it before. I realized that I needed to step up my game in this area to be successful at Daxko and in my role. I can say that I have significantly overcome this hurdle! A specific anecdote of how I stepped up the ownership game: I helped a client edit a custom report in a way that seemed impossible. After completing the rather intensive coding for a calculated column in the report, I felt as if I made a significant contribution in an area of which I, at first, did not believe I was capable. It was a great feeling of accomplishment for me! I was successful at a tough project, and I helped contribute to a customer’s success.

I’ve gone from being a brand new team member who, every day, thought “How in the world am I going to remember all this?” to feeling well-equipped. I’ve found a rhythm even though there’s still a lot to learn. I am grateful for my time, thus far, and look forward to continually grow in and contribute to the Daxko Nation.

2 Months at Daxko

By | Culture, Grow Your Career, Life at Daxko, Rewarding Careers, Team Member Spotlight | No Comments

I’ve been at Daxko for a few months now, and it’s been a great experience so far. I came to the company from the hectic retail world, where I rarely got a full weekend or holiday off. Even though Daxko life is busy and we work hard, I’m grateful to now have much more stability in my life. In fact, my life is stable enough for a dog now! I’m the proud owner of a black lab puppy named Samson, and I spend most of my weekends hanging out with him and taking him to the park.

One of my favorite Daxko events that has happened so far was our Spring Impact Day back in May. My team helped clean up the Lakeshore Trail right outside the office, and it was a great bonding experience; I got to talk to people I don’t have the chance to talk to on a day to day basis. My team also had a fun get-together at Colby’s house when I was still very new in my role. This was a good opportunity to meet everyone on the team and just hang out outside of the office.

Have there been challenges in the first few months? Of course. The most difficult thing for me has been picking up everything that goes into the Customer Success Advocate role. It’s not just answering customer questions about our software – we have to learn the software first. Our customers hold us to high standards and expect all of Customer Success to know our stuff regardless of our tenure. Fortunately, everyone on my team is willing to help and answer questions. Along with challenges, there have already been opportunities for me to take ownership. I worked closely with our Solutions Analyst team on a sales tax project that was crucial to our Kentucky customers’ operations to ensure the Customer Success team was prepared. This was a great opportunity for me to take charge of a task, and I’m grateful to my team lead for entrusting me with it.

My job has been everything I thought it would be, and more. And Daxko as a company lives up to my expectations. I appreciate the transparency, how the company gives team members a voice, and how our culture is inclusive. It’s definitely unlike anything I’ve ever been part of before, and I am enjoying every minute.


Gerard Ramsey is a Customer Success Advocate who likes Spider-Man and cookies and cream ice cream.