I blinked and missed it, but someone told me the other day that I’ve been at Daxko for over a year now. I consulted the horoscopes, broke out the charts and double checked on the abacus – turns out, they weren’t wrong. The math adds up.

I don’t say this jokingly: I really was surprised by how long it has been. People will ask me how long I’ve been working there and I’ll stop, think a moment and casually mention that it’s been ‘probably eight months or so now.’ A few moments will pass and I’ll think, no, wait, it’s been ten months. Oh no, it’s been twelve. It’s been…wow. Where did it go? By the time you guys are reading this, it will have been thirteen months since I’ve started working there.

This makes me an expert, of sorts. An expert in knowing that I know very, very little.

The Dunning-Kruger effect is a bias in which people who are relatively unskilled at something believe themselves to be the exact opposite: they will assess their abilities to be much higher than it really is. In the same way, a particularly skilled person might underestimate their capabilities or erroneously assume that whatever it is they are very good at is simply easy for everyone.

This same thing applies to holding knowledge about specific subjects. I thought that I was so smart at Child Care setup, for example, until a few days ago. Someone called in with a few simple questions that ended up exploding into a myriad of technical questions, putting us so far down the rabbit hole that I waved as we passed Alice by.

I’ll spare you the details. An intense dive into the system later, we emerged victorious, the understanding of Child Care laid out before us. This beast, this behemoth that we had vanquished with but a phone call, no longer posed a threat to us. We got off the phone, both very happy in the knowledge we gained.

I imagine I will continue to be pleased with myself until the next time someone asks such probing questions about the subject, thus starting the process once again.

It’s in this way that my first year was spent at Daxko, learning so much and having so much left to learn. Climbing to the top of the stairs, only to realize that there are still so many more stairways left to ascend.

McKee S. is a Customer Success Warlock who loves playing video games and kickin’ around a hacky sack.


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