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Teamwork & Collaboration Secrets from Inside Daxko

By July 17, 2014 No Comments

Synergistic Teamwork is ingrained in our Daxko DNA. We hire to it and strive for it. As a member of the marketing team, one may work with sales, customer success, product strategy, and the people teams—all on any given day. As part of our ongoing team leadership training, my fellow marketers and I wanted to make sure we were operating at the top of our game when it came to teamwork. I recently sat down with about a dozen of Daxko’s top cross-team collaborators to learn their secrets for working their best with others. Here’s a summary of the common themes that I brought back to my team:

Build Rapport

  • Get to know them on a personal level, like over lunch or coffee.
  • Do your homework and tailor your approach. What makes them tick? What are their Strengths, DiSC, or MBTI? Communication styles? Motivators?
  • Communicate as much as possible face to face. Don’t rely too much on HipChat (internal instant messenger) or email.

The Golden Rule Still Applies

  • Be courteous of their time, workload, and priorities.
  • Don’t interrupt when you think you know the answer. Listening > Talking.
  • Be receptive of different perspectives and ways of thinking.
  • Be upfront and genuine.
  • Give as much information in a meeting invite as possible. For remote team members, book their meeting room for them, too.
  • Ask for advice and help. People like to feel that their expertise is valued.

Holding Others Accountable Doesn’t Have to Be Awkward

  • Look at what you’re working on together as a company goal. What ramifications will it have on Daxko and our customers if you don’t solve it together?
  • Give ownership in the project and a reasonable timeframe to complete it. Let them be creative in the way they approach it.
  • Set clear expectation, action items, deadlines, and when you’ll discuss progress towards the goal as a team.
  • If there’s a problem with the person you are working with, go directly to them first to try and resolve it. Use their team lead as a last resort.

What tips do you have to share in cross-team collaboration? We’d love to hear from you!

Lisa H. is Director of Go-to-Market Strategy, and she thinks that Chex Mix and a Coke is the breakfast of champions.

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