Culture

Internal Quality Service: It makes Going to Work FUN!

By June 6, 2013 No Comments

Stop me if you’ve heard this one before.

Guy gets job.

Guy shows up to first day of work at said job.

Guy’s boss approaches him.

Boss: “So we know you just got this sweet new job.”

Guy:  “Yes!  I love this sweet new job!”

Boss: “How would you like to go to Disney World?”

Guy:  “Say wha…?!!”

Boss:  “That’s right!  We’re going to the Disney Institute to learn about customer service and we already bought you a plane ticket.  What do you say?”

Guy: “Is that even a question?!  I am so in!

Other than jokes about changing a girl member to a boy member in Daxko Operations, this is basically what I remember from my first day of work at Daxko.

Last week I had the privilege of traveling with the Daxko Support Team to Orlando, Florida where we attended a conference at the Disney Institute based around Delivering Quality Service.  We had a wonderful time while we were at the conference and we covered a variety of insights that had been designed by Disney to promote exceptional customer service.   The two that stick out in my mind are as follows:

The extent to which you genuinely care for your people is the extent to which they will care for your customers and each other.

An organization must cultivate internal customer service with the same intentionality as external customer service.

Though I am relatively new to Daxko, I’ve been involved with enough different businesses to sincerely appreciate the emphasis that Daxko places on internal customer service.  From sending seventeen team members to the Disney Institute, to Impact Day, to weekly Family Lunches, to scooters, etc.  Daxko believes this down to its core.

An exceptional service strategy that focuses only on the customer is destined for failure because, ultimately, external service will mirror internal service.  This is true because your internal service culture is a critical driver of your external service.  I’m literally shocked by organizations that don’t get this fundamental truth.  Satisfied workers do better work than dissatisfied workers.

All in all, my trip to the Disney Institute was great.  I learned a lot, I got a birthday cake from Mickie & Minnie, and I really got to know my coworkers.  It was a superb way to start my career at Daxko and I am tremendously excited about a future filled with quality service; both internal and external!

Nate W. is a Support Rockstar that believes that coffee is the lifeblood that fuels the dreams of champions

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