CultureProfessional DevelopmentTalent

Making the Move from Service to Sales

By October 1, 2009 No Comments

By now you know that DAXKO believes in promoting from within.  In fact, over half of our team members aren’t in the same role as when they started.  We like giving folks opportunities to grow, take on more responsibility, find a role they love… and rock at!  There’s lot of those kinds of stories here at DAXKO.  Here’s one…

Sally, Product Specialist
DAXKO Claim toFame: Now in her third role at DAXKO, Sally first rocked it on the customer service side of the house and now works to promote our products and services to future customers.

Q: In your first role as a Trainer, what did you most enjoy?

A: I LOVED seeing people ‘get it’ – seeing it ‘click’ and watching people realize how our software can fundamentally change the way their business runs.

Q: After almost 2 years as a  Trainer, you moved into a new role.  Tell us about that move.

A: I was seeking a new challenge and looking to take on more responsibility.  I became DAXKO’s first CRS – Customer Relationship Specialist (now called Adoption Specialist).  I worked with our customers to better understand their needs and to help them fully adopt and optimize our solutions.  Since then, that team has more than doubled in size (now 3 people).  The company has seen positive results from creating that role and is continuing to invest in the vision.

Q: What did you learn during your time as a CRS?

A: One of the most important skills I learned during that time was how to ‘triage’ a situation – gather the necessary info, delegate tasks, and put out the fire.  I also learned how to step back and allow others to handle those delegated tasks.  That was hard for me, but I feel like it helped me develop some self-discipline that was missing before.

Q: A year and a half later, you joined the Sales Team as a Product Specialist.  Are you glad you made the move?

A: Moving teams was the absolute best thing I could have done for my career!  While I enjoyed my time in Professional Services, moving to an entirely new team within DAXKO broadened my horizon of how a company should operate, how teams should work together, and the importance of sound businesss processes, accountability, and metrics.  I feel like the move helped me to grow professionally and better understand what I want to do long-term.

Q: How has your role as a Product Specialist evolved?

A: I’ve definitely brought some structure and accountability to the role.  I’ve also taken on two additional products – DAXKO Accounting and MobileFit.  In order to help my team operate more efficiently, I’ve thrown myself into their environment, even taking on some admin responsibilities with our internal CRM system.

Q: What’s your favorite aspect of your current role?

A: I love supporting the Account Executives that sell our products and services.  The Account Executive is like the quarterback.  My position varies based on who we are facing defensively.  I’ll play wide receiver, tight end, or running back… whatever it takes to help my quarterback score the touchdown!

Q: What does the future hold for Sally?

A: That’s a good question!  Currently, I’m working with my team lead and an experienced mentor to figure out where I want to go professionally.  We’ll see…

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