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What former NetVentures Products is Daxko supporting?
Trinexum, CenterPoint, and Y-Vision.
Where do I go for support? Who will be supporting me?
Your support contact information remains the same (540-527-9000 and firstname.lastname@example.org). We have retained a core team of former NetVentures team members that are familiar with supporting the product. This team will be led by Matt Popinski, who will be serving as the General Manager of the Trinexum Business Unit in Daxko. Matt has led the Daxko support organization for the past 7 years and has a track record of delivering a phenomenal experience to Daxko customers.
Will Daxko change the support hours for NetVentures products?
For now, our support hours for Trinexum, CenterPoint, and Y-Vision will remain the same. We will be assessing our support hours, coverage, processes, etc. over the next month and will make changes, if warranted.
Who do I use as an escalation point for issues now?
As mentioned above, your support contact information remains the same. Your escalation contact going forward will be Matt Popinski, GM of the Trinexum Business Unit. Matt can be reached at email@example.com or 205-383-1463.
What is Daxko’s plan for future development of Trinexum?
We will continue to support, maintain, and develop Trinexum, including the Hub, Resource Manager, etc. We are currently working to prioritize development needs and create a product roadmap that will be used to guide our future development activities, which will include bug fixes and also feature enhancements.
Will NetVentures products be integrated with Daxko Products?
Any integration plans between NetVentures and Daxko products are TBD. We are currently focused on serving customers and will make more strategic decisions around product integrations and such over time.
Will features available within Daxko products be available in the NetVentures products?
No, not unless those features are included in the development roadmap referenced above.
Will Daxko continue selling hardware such as credit card swipe terminals, scanners, etc.?
Yes, for the immediate future. We will reassess that decision and determine the best path forward within the next month.
Will Daxko continue migrating Trinexum customers from the Self Service Portal to the Hub?
Yes, we intend to continue that migration.
How long will Daxko continue to maintain Trinexum?
We intend to support and maintain Trinexum for the duration of existing contracts (approximately through mid-June 2019).
How long will Daxko continue to support CenterPoint and Y-Vision?
We intend to support and maintain CenterPoint and Y-Vision for the duration of existing contracts, if necessary. During that period, however, we will likely approach customers with a transition plan to migrate all customers off of those products. The exact details of that plan will be determined in the coming months.
Will there be any immediate changes for our front desk staff?
No, they will access Trinexum and support in the same way as before.
My Trinexum contract is up for renewal soon, what are my options?
Our first priority is to ensure we are providing an exceptional experience to the current customers of Trinexum, CenterPoint, and Y-Vision, with a secondary priority of working with customers that are up for renewal either now or in the near future (12 months) to partner with them on their options going forward. We are currently working to contact all customers up for renewal in the next 12 months. However, if you have immediate questions or concerns, please feel free to contact us at firstname.lastname@example.org.
I’m under contract but I would like to switch to another Daxko product, what are my options?
As a current customer, we will continue to support you, so there is no rush to make longer term decisions. We anticipate being ready to start having discussions about longer term transitions in mid-to-late September. If you are interested in discussing longer term options, please contact us at email@example.com and we will schedule time for mid-to-late September to discuss your needs and options.
When my Trinexum contract is up, will I be allowed to renew on Trinexum?
It depends on when the contract is up. For agreements that are up for renewal soon, yes, a shorter term (1-2 years) renewal agreement is an option.
If I switch, will there be a difference in cost?
There may be some cost differences. Our pricing is not one size fits all and is based on the size of your organization.
Do you plan to force a migration from former NetVentures to Daxko products?
No. We intend to honor existing contracts for their duration.
Is X’Fest still going to be held?
No. All registered participants should have already been contacted regarding options for conference attendance/refunds.