Support Options

At Daxko, your success is our priority.

With that in mind, we have developed multiple channels through which you may interact with the Support team. These channels have been crafted to provide you with the best customer service experience possible.  System Administrators may select the channel(s) that works best for them. There are no restrictions regarding the number of calls or e-mails that may be submitted. Simply put, the Support team is dedicated to you and to your success.

Telephone

  • Toll Free
  • Monday through Friday
  • 7 a.m. – 7 p.m. CT
  • 800.478.6020
  • Excluding holidays

We recommend that sensitive issues that require immediate attention are presented via telephone. By connecting voice to voice with a Support team member, clear communication may take place and clear expectations may be set.

Email

We recommend that issues that are task oriented and involve a training element are presented via e-mail. By submitting the issue via e-mail, the Support team member may provide you with attachments, step-by-step instructions, and screen shots. These e-mail responses may then be filed away for future reference or may be forwarded to your staff.

Live Chat

  • Monday through Friday
  • 8 a.m. – 11:30 a.m. and 12:30 p.m. – 5 p.m. CT
  • Excluding holidays

Live chat is available within Daxko software. We recommend that Live Chat be used for simple, less complicated issues. You will receive instant responses from the Support team.

System Admin Portal

  • Available 24/7
  • 365 days

Cases may be submitted through the System Administrator Portal. This tool allows system administrators to review open cases, check case status, comment on cases, and submit new issues through the same tool. We recommend that issues that are task oriented and involve a training element are presented via the portal.

Learn about the Daxko Support and Services Team

Learn about all the ways Daxko supports customers, from implementation, to training and support, the Daxko services team does it all. Learn about Daxko support team leaders and all the latest support news here.

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