Daxko Services Information

The people who make it better.

The Services Leadership Team

Molly Harrison

Molly Harrison

SVP, SERVICES

As Senior Vice President of Services, Molly is responsible for the overall strategy and execution of Daxko's service philosophies. She leads our software implementation, software adoption/consulting, training, support, data conversion, and delivery services teams to WOW our customers with every interaction.

As the SVP of Services, Molly leads our pre and post-launch teams to WOW our customers with every interaction.

Martha Cirulnick

Martha Cirulnick

DIRECTOR OF CUSTOMER SUCCESS

Martha and her husband live in Homewood, AL with their two dogs, Bear and Ouisie. Martha graduated from Trinity University in San Antonio in 2008 with a degree in Marketing and Speech Communication. She has a masters from The University of Alabama (Roll Tide!) in Human Environmental Science as well as her PMP certification from the Project Management Institute (PMI). She is passionate about customer service and providing an exceptional experience for her customers and team members. Have a suggestion? Shoot her an email – mcirulnick@daxko.com, she’d love to hear from you!

Robbie Sommerville

Robbie Sommerville

DIRECTOR OF LAUNCH & EDUCATION SERVICES

Tara Smith

Tara Smith

DIRECTOR OF CUSTOMER EXPERIENCE

As Director of Customer Experience, Tara serves the post-launch team for all Daxko products and services. This encompasses our Customer Champion team of customer consultants, the Case Strategy team of Daxko subject matter exerts, our front-line support team, and our Delivery Services team. Tara has been a member of the Daxko team since 2011.
She holds a bachelor’s degree in English/Psychology from Birmingham-Southern College, and has been dedicated to the community of non-profit organizations since 1999. Over the years, Tara has been privileged to serve the at-risk youth of our local community. Tara is proud to serve as the voice of Daxko customers related to our ultimate company goal of providing an exceptional experience all-around.

As Director of Customer Success, Martha mentors the front line support teams responding to customer needs as they occur.
As Director of Launch & Education Services, Robbie is responsible for the overall implementation strategy and execution of Daxko’s core products.
As the Director of Customer Experience, Tara leads the post-launch team for all Daxko products and services.

Resource: Engagement Insights Report

Engaging with every single member is challenging especially when members outnumber your staff as much as 270:1.

This Engagement Insights Report offers tips and tricks to utilize the right people, processes, and technology to engage members in the right way and at the right times.

 

 

Questions? Contact us at support@daxko.com.

Use your voice in the Daxko Community!

Have you visited the Daxko Community yet? If not, you’re missing out! The Community is a great place to network with other Daxko users, pose questions to Daxko team members & fellow users, leave ideas for our Product Management teams to review, and see the latest & greatest in product news. In fact, many of our recent releases of new functionality have been hand-picked from ideas that were posted by users like you in the Daxko Community. Sign up is quick and easy: your login is tied to your Daxko Operations username, and you will be prompted to validate your email address the first time you log in. We hope to connect with you soon in the Daxko Community!

Get to Know a Daxko Services Team Member

Marland Hayes

Marland Hayes

Customer Success Team Lead

Marland and his wife (Betsy) had their first child, George, in April 2016. Marland graduated from the University of Alabama with a degree in Asian Studies and a double minor in Chinese and Photography. Marland serves on the Global Ministry Team at Briarwood Presbyterian Church. He speaks Mandarin Chinese every chance he gets and stays busy taking headshots of team members at Daxko. He practices mixed martial arts, but his favorite discipline is Brazilian Jiu Jitsu. You can catch him flying through the halls of Daxko on a scooter.

Marland explains, “I love Daxko because I have the opportunity to learn something new every day. I have the opportunity to invest in the lives of my team members and in the lives of our customers.”