Customer Stories

Read below to find customer tips, tricks, and testimonials. Looking for more general health & wellness operations and engagement content?  Try our blog.

Health & Wellness Management Groups Rely on SpectrumNG

Daxko’s SpectrumNG club management software has long been attractive to health and wellness management organizations. To find out why SpectrumNG is so appealing to companies that manage multiple clubs, spas, campus rec centers and the like, we spoke with two such groups.  Read their story here.

YMCA of South Hampton Roads Grows with Daxko

Growing your membership, program participants and donations isn’t easy for a member-based nonprofit, but South Hampton Roads has partnered with Daxko for over 15 years and achieved long-term growth and operational efficiency. Read their customer story with the Director of Operations Software for YMCA of South Hampton Roads, Clarissa Hoagland.

YMCA of Greater Dayton on Daxko Payment Services

The YMCA of Greater Dayton was looking for a payment processor that could offer their association more features without sacrificing exceptional service to members. Specifically, the YMCA was seeking ways to reduce processing fees, reduce returns, eliminate avoidable declines and decrease labor costs. Read more.

Video Testimonial: Daxko Y Partnerships

Daxko YMCA customers talk about what the partnership means to them and their organizations. Watch the video to hear their stories.

FIU Expands Campus Rec Offerings with SpectrumNG

Florida International University (FIU) was looking for a software partner that could handle their growing campus recreation needs. “We are doubling in size,” says Charles Judkins, Director, Wellness & Recreation for FIU. Read their Story.

Video Testimonial: Cleveland State University

Daxko/CSI customer Greg Ross, Director of Campus Recreation Services at Cleveland State University, talks about managing Cleveland State University’s Campus Recreation Center with the use of CSI Software’s Campus Recreation Software, SpectrumNG. Watch the Video.

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Customer Story: Daxko Facility Access

Knox County YMCA in Illinois wanted to offer 24 hour access to their members. They partnered with Daxko Facility Access to allow 24 hour access to their facility with integrations with Daxko Operations. Read their story.

Video Testimonial: Daxko Engage

“We use it as part of our plans for new member engagement, for program engagement, and pretty soon we’ll be using it for our prospect engagement like for people that come in for tours and guests and things of that nature. We’ve laid out a path of where we want these people to go whether it’s with different kinds of communication or a fitness plan path. Daxko Engage is built into those plans.” Watch the video.

Video Testimonial: ER JCC Houston

Alan Lipman, Associate Executive Director and Renee Harris, Director of Marketing of Evelyn Rubenstein JCC of Houston, are interviewed in this video about the use of CSI Software’s JCC Management Software, SpectrumNG. Watch the video.

Video Testimonial: Daxko Operations

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We caught up with Daxko Operations users at our annual customer conference. Here’s why they recommend Daxko Operations for their YMCA operations. Watch the video.

Video Testimonial: Villa Sport Athletic Club

Edward Reyes, Vice President of VillaSport Athletic Club and Spa, is interviewed in this video about the use of CSI Software’s Club Management Software, SpectrumNG. View the video.

Customer Story: Daxko Operations with Y In Central Maryland

We recently spoke with Y in Central Maryland about the ability to allow members to make adjustments in summer camp registrations through Daxko Operations. Read their story.

Video Testimonial: Daxko Customer Success Team

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We had a chance to talk to some Daxko customers about their experiences with our Customer Success Team. Watch the video.

Video Testimonial: University of Miami

Felipe Lam, Systems Analyst/ IT Manager of Herbert Wellness Center at the University of Miami, is interviewed in this video about the use of CSI Software’s Campus Recreation Management Software, SpectrumNG. Watch the video.

Blog: Get Your Leadership Team Behind Your Engagement Initiatives

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We recently had an engagement webcast featuring Ken Hoyt, Technology Director at the Akron Area YMCA. Hoyt had a lot of great advice on staff engagement but some things that really stood out were his tips to get the C-level team excited and involved in the engagement initiatives at his association. Read more….

Video Testimonial: Centegra Health Bridge

Andy Wipperfurth, Information Technology Manager with Centegra Health Bridge Fitness Center, is interviewed in this video about the use of CSI Software’s Wellness Center Software, SpectrumNG. Watch the video.

Akron Area YMCA Motivates Employees to Engage More Members

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I recently caught up with Ken Hoyt, the Technology Director at the Akron Y, to talk about how his Y is motivating staff to keep member engagement top of mind. Ken shared with me that the front-line staff had always done a good job of communicating with and engaging members, but there was no process to record notes and follow-up tasks. He knew that this was a missed opportunity, and set out to bridge the gap. Read more…

Video Testimonial: East Bank Club

Daxko/CSI customer Dale McCarrell, CFO of East Bank Club, speaks about the use of CSI Software’s Club Management Software, SpectrumNG. Watch the Video.

Video Testimonial: Rochester Athletic Club

Matt Remick, President of Rochester Athletic Club, is interviewed in this video about the use of CSI Software’s Club Management Software, SpectrumNG. View the video.

Video Testimonial: The Atlantic Club

Jan Vasys , Senior Director of Finance of the Atlantic Club, is interviewed in this video about the use of CSI Software’s Club Management Software, SpectrumNG. View the video.

Webinar Recording: Culture of Engagement

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Daxko is speaking with Ys all over the country to find out engagement tips and tricks you can implement at your organization. Tune into our webcast recordings to find our more on new member engagement and staff engagement. Watch the recordings…

Video Testimonial: Relying on Daxko Data for Success

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We spoke with Sam Carroll, CEO, Family YMCA of Marion and Polk Counties about their experience with utilizing Daxko Operations for high-quality data for executive decisions. Hear his story.

Blog: Changing Face-to-face Interactions at YMCA of Florida’s First Coast

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When launching Daxko Engage, Kathy Cannon and her team at YMCA of Florida’s First Coast in Jacksonville, Florida knew that their first order of business would be to improve the amount and quality of the interactions with members. Learn how they focused their attention on specific goals with the help of Daxko Engage.