Reach 2017 Agenda + Sessions

Reach 2017 is the annual conference for all Daxko customers. Whether you use the Daxko Operations platform or SpectrumNG, Reach has breakout sessions and hands-on training for the software you use. In addition to product-specific sessions, Reach also has a variety of sessions on leadership, growth, engagement, health & wellness industry trends, and more. Not sure if a session is right for you? Each session description in the agenda below indicates the intended audience (e.g. membership directors, executive staff, etc.) and the Daxko products covered in the session.

Which Daxko software platform do you use?

Select your software platform below to see a sampling of the types of product-specific sessions you’ll enjoy at Reach 2017.

Daxko Operations Sample Sessions

These are the types of Sessions for Organizations using Daxko Operations

Open Q&A for Daxko Operations
API 101
Discover the Hidden Gems of Daxko Operations
Overview of Program Packages in Daxko Operations
Discover the Automatic Account Updater in Daxko Payment Services (for Daxko Operations)
Glimpse Into SpectrumNG
Get Hands-On with the Enhanced E-mail Editor in Daxko Engage
A Crash Course on the Child Care & Camp Module in Daxko Operations
Traveling the Daxko Product Roadmap
A Month’s Worth of Reports
Daxko and the Open Y: From Concept to Reality

SpectrumNG Sample Sessions

These are the types of Sessions For Organizations using SpectrumNG

Open Q&A for Daxko SpectumNG
Behind the Scenes Monitoring: How We Make SpectrumNG Better
Build Your Own Queries with SpectrumNG Query Builder
Rest Easy with SpectrumNG API
Discover the Automatic Account Updater in Daxko Payment Services (for SpectrumNG)
Glimpse Into Daxko Operations
Traveling the SpectrumNG Product Roadmap
SpectrumNG Customer Service Strategy & Improvements
Auditing Best Practices for SpectrumNG
How to Integrate SalesForce.com with SpectrumNG

MONDAY, SEPTEMBER 11

*Note: Sessions and agenda subject to change.

8:00 a.m. – 4:00 p.m.

SpectrumNG Boot Camp

8:00 – 8:15 a.m. – Welcome and continental breakfast
8:15 – 8:30 a.m. – Administrative setup
8:30 – 11:30 a.m. – Corporate
11:30 a.m. – 12:00 p.m. – Lunch
12:00 – 2:30 p.m. – Site administration
2:30 – 3:00 p.m. – Programs setup
3:00 – 3:30 p.m. – Programs basic procedures
3:30 – 4:00 p.m. – Wrap-up and Q&A

1:00 – 5:00 p.m.

1:00- 4:00 p.m.

3:00 p.m.

4:00 – 5:00 p.m.

5:00 – 6:30 p.m.

Reach conference registration

Exhibitor setup

Check-in at the Royal Sonesta Houston Hotel

Reach opening keynote

Dinner on your own

TUESDAY, SEPTEMBER 12

7:00 – 8:00 a.m.

8:00 – 9:00 a.m.

9:00 – 9:30 a.m.

Breakfast

General session: keynote speaker, Oz Sanchez

Break

Session 1
9:30 – 10:15 a.m.

Overview of Program Packages in Daxko Operations

Come along as we take a tour of the new Program Packages feature in Daxko Operations! With this new feature, you’ll be able to sell a package of items (e.g. personal training, private swim, guest passes, etc.) to be redeemed individually. We’ll discuss the major pieces of functionality and offer best practices for your team to start using Program Packages.

Audience: Program, membership, and child care roles
Products: Daxko Operations
Format: Lecture

Daxko Engage: Your Tool for Marketing

What does it take to create an effective marketing initiative? How will you track, test, and improve your initiatives to achieve ultimate success? We’ll talk about industry trends, best practices, e-mail analytics, and teach you how to craft an excellent e-mail in Daxko Engage.

Audience: Marketing professionals, Daxko Engage managers, anyone interested in effective, targeted communications
Products: Daxko Engage
Format: Lecture

The Hour of Code: Teaching Kids in Your Community the Basics of Programming

Each year, Daxko sends teams of programmers to area schools to participate in the global Hour of Code initiative. This is a rewarding effort for everyone involved, as kids love to learn about code, and our team members love making a positive impact in the community. Curious about hosting an Hour of Code event for the kids in your community? Join this fun, interactive session to see what we teach and how you can join the global effort. Fair warning: robots and drones might be involved!

Audience: Everyone
Products: None
Format: Hands-on training

An Overview of Daxko Payment Services

Join us for an overview of Daxko Payment Services, the new credit card processing service available for all Daxko customers. Daxko Payment Services will allow you to provide an improved experience for your staff and members and reduce membership cancellations due to credit card declines. Discover how you can gain increased transaction visibility, secure next-day funding, and leverage Daxko’s Proactive Account Updater service with this highly secure, EMV-compliant service.

Audience: All customers who don’t currently use Daxko Payment Services
Products: Daxko Payment Services
Format: Lecture

Session 2
10:30 – 11:15 a.m.

Workshop: Build Your First Program Package in Daxko Operations

Bring your own laptop join the Daxko Training Team to get hands-on in creating your first Program Package in Daxko Operations. With the new Program Packages feature, you’ll be able to sell a package of items (e.g. personal training, private swim, guest passes, etc.) to be redeemed individually. After this hands-on training, you’ll return to work a Program Packaging Pro!

Audience: Program entry staff, wellness directors, membership directors, system administrators
Products: Daxko Operations
Format: Workshop

Coming Soon!

SpectrumNG Customer Service Strategy & Improvements

Since Daxko acquired CSI Software, great improvements in SpectrumNG customer success have been underway! If you’re a SpectrumNG customer, we invite you to join our Services Team for this session where we’ll share our new SpectrumNG customer success strategy, improvements made, and key performance indicators (KPIs) we measure. We’d also like to hear from you on ways we can continue to provide an exceptional experience.

Audience: SpectrumNG customers
Products: SpectrumNG
Format: Lecture

Daxko Accounting Budgeting Tips

Do you use Daxko Accounting to manage your organization’s budget? Attend this session to get an overview the general budget setup and learn about the different budget formats. We’ll also share a tips and best practices learned from our Daxko Accounting customer pros. Have Daxko Accounting and budgeting questions now? Submit your questions ahead of time so we can discuss in the session.

Audience: Daxko Accounting users, finance, budgeting
Products: Daxko Accounting
Format: Lecture

Coming Soon!

Daxko Facility Access Round Table

At last year’s Reach conference, we unveiled the new Daxko Facility Access. Now that several Daxko Operations customers (and soon SpectrumNG customers) have been using the software to secure their facilities, it’s time to hear about their experience. Join this round table discussion to learn from Daxko Facility Access customers who are maximizing, tracking, and securing how their members use their facilities.

Audience: C-Level, operation directors, membership directors
Products: Daxko Facility Access (for both Daxko Operations and SpectrumNG customers)
Format: Round Table

Session 3
11:30 a.m. – 12:15 p.m.

Discover the Hidden Gems of Daxko Operations

Whether you’re a Daxko Operations super user or brand new to the system, there’s always more to learn! Join this session to discover little known and under-utilized functionality available in Daxko Operations. We promise you’ll leave knowing something you didn’t know before!

Audience: Everyone
Products: Daxko Operations
Format: Hands-on training

Comparing Health & Wellness Industry Trends: A Panel Discussion

Millennials in the workforce, competition from boutiques, and ever-changing technology. Are these all top-of-mind for you? If so, join us to hear from a panel of YMCA, JCC, health club, and campus recreation center professionals who will share hear how these trends span across the industries, and tips for navigating these challenges at your organization.

Audience: Current and rising leaders
Products: None
Format: Panel Discussion

Behind the Scenes Monitoring: How We Make SpectrumNG Better

Ever wonder what Daxko does to ensure SpectrumNG is up, running, and always improving? Join this session for a behind-the-scenes look at our process for monitoring SpectrumNG. Our Director of TechOps will share exactly what we do to ensure ultimate scalability and performance of the system.

Audience: IT
Products: SpectrumNG
Format: Lecture

Mining for Gold in Daxko Engage

Whether you’re a Daxko Engage super user or brand new to the software, there’s always more to learn! Join this session to discover little known and under-utilized functionality available in Daxko Engage. We promise you’ll leave knowing something you didn’t know before!

Audience: Current or future Daxko Engage customers
Products: Daxko Engage
Format: Round table

If I Launch It, Will They Come?

Remember this famous line from the movie Field of Dreams? “If you build it, will they come.” While inspirational, we know this isn’t always the case when it comes to launching a mobile app for your members. Join this session to learn the critical art of marketing your app to your members. We’ll show you how to encourage and increase adoption and usage, and you’ll gain tips and best practices for onboarding newbies.

Audience: Anyone interested in Daxko Mobile
Products: Daxko Mobile (for Daxko Operations customers)
Format: Panel discussion

Open

12:15 – 1:30 p.m.

Lunch (Legends Ballroom)

Session 4
1:30 – 2:15 p.m.

Why Customer Loyalty Matters

Come hear Molly Harrison, Daxko’s Senior VP of Services, talk about why customer loyalty matters, how to measure it, and why it’s everyone’s job (not just customer service). If you’re not measuring and managing customer feedback as rigorously as you would profits, you’re missing out! Join this session to see how a focus on customer loyalty will help retain your team and customers.

Audience: Current and rising leaders
Products: None
Format: Lecture

Initiatives for Everyday Automation in Daxko Engage

Do you spend a lot of time running reports and following up with your members? What if those tasks could be automated? Good news: In Daxko Engage, they can be! Join this workshop to learn how you can automate and track:

  • Welcome e-mails when new members join
  • Follow-up calls for recent terminations
  • Thank you notes for donations
  • Aging-out notifications for memberships
  • And more!

Daxko Engage can help automate your everyday tasks so you can spend less time running reports and more time connecting face-to-face with your members.
Audience: Membership directors, member engagement staff, finance
Products: Daxko Engage
Format: Workshop

SOPs: What Have You Done for Me Lately?

SOPs (Standard Operating Procedures). Everyone has them. But how long has it been since you looked – we mean really looked – at them? Do they still fulfill a purpose? Do they make sense? Have software updates made some processes obsolete? Do you need to create new processes? If you’ve ever pondered these questions, join this panel discussion to ask some stellar System Administrators how they manage their SOPs. They’ll share their top 5 SOPs, and how they regularly audit SOPs.

Audience: System administrators
Products: Daxko Operations, Accounting, and Mobile
Format: Panel discussion

Build Your Own Queries with SpectrumNG Query Builder

The query builder module in SpectrumNG allows you to create new custom reports, export to Excel or PDF, and use to send targeted e-mails. Join this session to learn the query builder basics and to design useful reports.

Audience: SpectrumNG customers
Products: SpectrumNG
Format: Hands-on training

API 101

It seems every company these days offers an API. But what exactly does that mean? Join team Daxko to learn what an API is and what makes a good API. We’ll also share a few ideas and experiences from writing APIs at Daxko.

Audience: C-level, business decision makers, entry level developers
Products: Daxko Operations
Format: Lecture

Best Practices for Notifications & Automation in SpectrumNG

You already know how to leverage SpectrumNG as a powerful marketing tool to find more prospects, close more sales, and build relationships that last. But are you armed with the recommended best practices for setting up automated features? Join this session as we cover best practices for setting up features including:

  • Notification Manager: Send automatic e-mails based on members, guests, and prospects checking in to your facility.
  • CRM: This tool drives your customer lifecycle from start to finish, and expands Notification Manager capabilities by automating actions selected by your staff.
  • A/R Import: Import charges, payments, or balance transfers from other systems in to SpectrumNG.
  • Scheduler Billing: Automate the billing of unpaid Scheduler appointments.

Audience: Marketing, membership, billing
Products: SpectrumNG
Format: Lecture

 

Session 5
2:30 – 3:15 p.m.

Traveling the Daxko Product Roadmap

“It’s on the roadmap!” How many times have you heard that? Join Daxko’s Senior Director of Product Strategy for a review of the Daxko product roadmap. Catch an early glimpse of what’s coming soon, and understand where the future of Daxko products will be traveling.

Audience: Daxko Operations customers
Products: Daxko Operations
Format: Lecture

Coming Soon!

Coaching Your Staff on Deliberately Engaging Conversations

Statistics show engaged members are more likely to refer, give, and volunteer. But how can you coach your staff to engage with your members, and how can you track efforts and outcomes? Ken Hoyt, Technology Director at the Akron Area YMCA, has been training his staff to have deliberately engaging conversations with their members, and recording the great results! Join Ken for this session to learn the difference between transactional conversations and engaging conversations, and leave with some excellent coaching tips to implement at your own organization.

Audience: Membership directors, wellness directors
Products: Daxko Engage
Format: Lecture

Discover the Automatic Account Updater in Daxko Payment Services (for SpectrumNG)

If you attended “An Introduction to Daxko Payment Services,” join us for this “part two” session where Matt Popinski and the Daxko Payment Services team will dig into Daxko’s Automatic Account Updater Service in SpectrumNG, a valuable service that Daxko Payment Services customers receive. Did you know that 30% of preventable credit card declines result in a membership termination? And have you considered how much staff time is spent chasing down accurate credit card data? Come learn exactly how Automatic Account Updater Service can help your association retain memberships and save your staff time by having cards automatically updated before they decline. We’ll share the impacts that our current Daxko Payment Services customers have seen.

Audience: SpectrumNG customers
Products: Daxko Payment Services
Format: Lecture

Show Me the Money!

Do you use SpectrumNG to manage billing at your organization? Join this informative session to delve into end-of-month billing and periodic billing. We’ll cover billing set-up configurations, pre-billing, billing, post billing steps, and more.

Audience: New SpectrumNG accounting users
Products: SpectrumNG
Format: Lecture

Open

3:15 – 3:45 p.m.

Afternoon snack + beverage break with exhibitors

Session 6
3:45 – 4:30 p.m.

Daxko and the Open Y: From Concept to Reality

YMCA of the USA has recently begun piloting the Open Y concept, and we are fortunate to have some of those pilots with us at Reach 2017! Join us as we take off and explore the Open Y concept, landing into a new reality of membership management.

Audience: YMCAs
Products: Daxko Operations
Format: Round table

Your Data Your Way

For over 18 years, Daxko has collected data on membership, retention, engagement, and donations to empower our customers to make key organizational decisions. Join this session to learn more about Daxko’s data movement, and how to harness the power of Daxko Decision Analytics.

Audience: YMCAs, JCCS, C-level, those interested in reporting
Products: Daxko Operations, Daxko Engage
Format: Panel discussion

Launching SpectrumNG Online Services

Today’s business climate requires a fast, flexible approach to customer service. That’s why we offer Online Services through your SpectrumNG software. Online Services pushes payments, enrollments, and bookings straight to your members’ fingertips, wherever they may be. Join this session to learn how to successfully launch Online Services at your facility, and hear how Renee Harris, Director of Marketing at the Evelyn Rubenstein JCC, prepared her employees and members to use Online Services at her JCC.

Audience: Marketing, membership
Products: SpectrumNG Online Services
Format: Lecture

Effective and Efficient: Improve Teamwork with Scrum Principles

In our fast-paced world, keeping up with constant change while keeping your team on the same page can be difficult. Join members of the Daxko software and product teams to learn how we use Scrum principles to work on constant improvement, and how you can too!

Audience: Membership directors, anyone leading a team
Products: None
Format: Lecture

Open

JCC Round Table: Engaging Your Agency and Community

Does your JCC use Daxko Engage, but not as well as you should? Join this round table moderated by a Daxko Trainer and Engage Specialist to connect with other JCCs and learn tips for maximizing Daxko Engage. You’ll leave feeling empowered to better leverage the software to engage your agency and community.

Audience: JCCs
Products: Daxko Engage
Format: Round table

4:45 – 5:45 p.m.

Daxko Ambassador / VIP reception

Dinner on your own – Night off to explore and enjoy Houston!

WEDNESDAY, SEPTEMBER 13

7:00 – 8:00 a.m.

8:00- 9:00 a.m.

Fun walk / group exercise

Breakfast

General Session
9:00 – 9:45 a.m.

General Session for Daxko Operations Customers

Details coming soon!

Audience: All Daxko Operations customers
Products: Daxko Operation and related products
Format: General Session

General Session for SpectrumNG Customers

More coming soon!

Audience: All SpectrumNG customers
Products: SpectrumNG and related products
Format: General session

Session 7
10:00 – 10:45 a.m.

Traveling the SpectrumNG Product Roadmap

“It’s on the roadmap!” How many times have you heard that? Join Daxko’s Senior Director of Product Strategy for a review of the SpectrumNG product roadmap. Catch an early glimpse of what’s coming soon, and understand where the future of SpectrumNG products will be traveling.

Audience: SpectrumNG customers
Products: SpectrumNG
Format: Lecture

A Month’s Worth of Reports

Ready to optimize your reporting habits? Join this session to learn the most common Daxko Operations reports to pull in any given month for each department and when to pull them. We’ll also cover any and all recent changes to important reports.

Audience: Everyone
Products: Daxko Operations
Format: Lecture

Daxko Engage 2.0: Rev Up Your Member Engagement

So you’ve learned the basics of Daxko Engage and are having meaningful conversations with your members. Now it’s time to take your relationships and targeted communications a step further by building out key initiatives in your Daxko Engage site, such as Potential Donors, a more robust New Member Engagement Initiative, and a Low / Critical initiative. This session is ideal for attendees who’ve had Daxko Engage for over 12 months.

Audience: Customers who’ve had Daxko Engage for 12+ months
Products: Daxko Engage
Format: Lecture

REPEAT SESSION

An Overview of Daxko Payment Services

Join us for an overview of Daxko Payment Services, the new credit card processing service available for all Daxko customers. Daxko Payment Services will allow you to provide an improved experience for your staff and members and reduce membership cancellations due to credit card declines. Discover how you can gain increased transaction visibility, secure next-day funding, and leverage Daxko’s Proactive Account Updater service with this highly secure, EMV-compliant service.

Audience: All customers who don’t currently use Daxko Payment Services
Products: Daxko Payment Services
Format: Lecture

Open

Sharing is Caring: A Round Table Discussion

Do you want a chance to learn how your peers are using Daxko products to run their organizations? Join this lean coffee-style round table to meet peers who use the same products you do, and share tips, best practices, and other golden nuggets of wisdom.

Audience: Everyone
Products: None
Format: Round table

Session 8
11:00 – 11:45 a.m.

The Secret Life of “Critical” Members: Retention Indicator Findings

For six months, the Daxko Engagement Solutions Team has been tracking 200 “critical” members – those most likely to terminate, based on Daxko’s Retention Indicator – from four different associations. We’ve studied their membership behavior, level of engagement with staff, and other key characteristics. Join this session to see what we discovered about the secret life of “critical” members. We’ll highlight trends and offer recommendations so you can reengage and retain your most critical members.

Audience: C-level, membership directors, branch executives
Products: Daxko Engage
Format: Lecture

Let’s Get Vulnerable: Leadership Lessons Learned from a Career of Making Mistakes

We leaders like to act like we have everything figured out. After all, we can’t appear vulnerable and weak in front our teams! But that’s a bad strategy. We’re all regular people who learn and evolve just like everyone else; so we can’t possibly have everything figured out. We all make mistakes. The key is to reflect on those mistakes, find the nuggets of wisdom in each mistake, and be better for it. In this session, Daxko’s SVP of Strategic Initiatives will get vulnerable and talk about his mistakes and key leadership lessons learned from mistakes over the years. But he won’t go it alone! Prepare to break up into small groups to uncover and discuss our own mistakes and learnings.

Audience: Current and rising leaders
Products: None
Format: Lecture

Glimpse Into SpectrumNG

By now you know that Daxko has two different software platforms: SpectrumNG and Daxko Operations. If you’re a Daxko Operations user who’s curious to see what SpectrumNG is all about, join us for this high-level overview to get a glimpse!

Audience: Daxko Operations customers
Products: SpectrumNG
Format: Lecture

Excel 101: A Crash Course on Spreadsheets

Do Microsoft Excel spreadsheets baffle you? Do you wish you knew better, faster ways to manipulate your data? Join this session to learn the Excel basics. We’ll teach you ways to manipulate your data from Daxko Operations and Spectrum, and will share examples of modifying reports.

Audience: Everyone
Products: Daxko Operations, Spectrum
Format: Hands-on training

Rest Easy with SpectrumNG API

Get insight into the hands-on developer experience of working with the SpectrumNG Rest API. Learn how to design your own user experience and business workflow and let the Rest API do the heavy lifting. We’ll walk through the developer API management, available features, and we’ll even create a simple application using the API.

Audience: Technical users, IT, developers
Products: SpectrumNG Rest API
Format: Lecture

SpectrumNG Integrations and Partnerships Overview

Did you know Daxko partners with several innovative companies to provide integrations with your SpectrumNG software? Join this session for an overview of some of those companies, and learn how currently implemented SpectrumNG integrations and partnerships can help your facility.

Audience: Everyone
Products: SpectrumNG
Format: Lecture

11:45 a.m. – 1:15 p.m.

Lunch (Legends Ballroom)

Session 9
1:15 – 2:00 p.m.

Glimpse Into Daxko Operations

By now you know that Daxko has two different software platforms: Spectrum and Daxko Operations. If you’re a Spectrum user who’s curious to see what Daxko Operations is all about, join us for this high-level overview to get a glimpse!

Audience: Spectrum customers
Products: Daxko Operations
Format: Lecture

Big Brains & Brown Bags: Videos from Thought Leaders

Back by popular demand, Daxko’s CEO, Dave Gray, will facilitate a session on thought leaders who inspire him and will hopefully do the same for you. Dave regularly invites Daxko Team Members to bring their lunch and join him in “The Garage Cafe” for “Big Brains & Brown Bags,” which is basically videos of smart people speaking on thought-provoking topics. Skip the “brown bag” and come hungry for a sampler platter of inspiration for today’s leaders.

Audience: Current and rising leaders
Products: None
Format: Video showcase

We Predict You’ll Want to Hear This

You know the Engagement and Donor Indicators, but what exactly are they, why should you trust them, and why are analytics like them the undisputed future of data? In this session, you’ll learn about algorithms and predictive analytics. We’ll pull back the curtain to share what Daxko does to make it happen, including what data is included, how to know we (or anyone else) is doing a good job, and how you can make sense of it all.

Audience: Daxko Operations customers
Products: Daxko Operations
Format: Lecture

A Crash Course on the Child Care & Camp Module in Daxko Operations

The new Child Care & Camp module is now available to everyone using Daxko Operations! To help you consider how it can benefit your organization, we’ll do an in-depth demonstration and brief training on rate plans, programs, changes, and rosters.

Audience: System administrators, child care roles, camp directors
Products: Daxko Operations
Format: Lecture

The SpectrumNG Member Connect App: Will it Work for My Facility?

Join us for an in-depth session on the Member Connect app – SpectrumNG’s employee-facing app. Learn about app features, how to effectively use it at your facility, and hear exciting app updates launching soon! if your employees use Scheduler or Group X, this is a can’t miss session.

Audience: Membership, directors, marketing
Products: SpectrumNG
Format: Lecture

Open

Session 10
2:15 – 3:00 p.m.

#PassPHIT

If passed, the Personal Health Investment Today Act (PHIT) will allow your members to utilize their Flexible Spending Accounts (FSA) to pay for their membership. How will this impact your organization? Join our session to learn that and more as we explore the PHIT Act.

Audience: C-level, membership
Products: None
Format: Lecture

Get Hands-On with the Enhanced E-mail Editor in Daxko Engage

Bring your own laptop and work alongside Daxko trainers and other organizations to explore all the features of the enhanced e-mail editor in Daxko Engage. We’ll cover functionality as well as best practices for effective e-mails.

Audience: Marketing Directors, System Administrators
Products: Daxko Engage
Format: Hands-on training

Intermediate Daxko Accounting + Finances in Daxko Operations

This session is for all of the money minds out there! We know you need to keep track of the numbers, and understand why things are where they are. Attend this session to learn how to leverage Daxko Accounting and Daxko Operations to manage reporting and tracking your organization’s finances.

Audience: Finance, accounting
Products: Daxko Operations, Daxko Accounting
Format: Workshop

Auditing Best Practices for SpectrumNG

Everyone makes mistakes, right? The important thing is to learn from our mistakes and move forward. Join us for a session to learn how to audit SpectrumNG and correct some of the most common mistakes made within the product.

Audience: Membership directors
Products: SpectrumNG
Format: Lecture

Open

Open

3:00 – 3:30 p.m.

Afternoon snack + beverage break with exhibitors

Session 11
3:30 – 4:15 p.m.

Discover the Automatic Account Updater in Daxko Payment Services (for Daxko Operations)

If you attended “An Introduction to Daxko Payment Services,” join us for this “part two” session where Matt Popinski and the Daxko Payment Services team will dig into Daxko’s Automatic Account Updater Service in Daxko Operations, a valuable service that Daxko Payment Services customers receive. Did you know that 30% of preventable credit card declines result in a membership termination? And have you considered how much staff time is spent chasing down accurate credit card data? Come learn exactly how Automatic Account Updater Service can help your association retain memberships and save your staff time by having cards automatically updated before they decline.  We’ll share the impacts that our current Daxko Payment Services customers have seen.

Audience: Daxko Operations customers
Products: Daxko Payment Services
Format: Lecture

How to Integrate SalesForce.com with SpectrumNG

Have you ever considered integrating SpectrumNG with other platforms, like SalesForce.com? Join this session to learn how Fitness SF has implemented SalesForce.com in their organization and integrated it with SpectrumNG.

Audience: IT
Products: SpectrumNG
Format: Lecture

Unleash the Power of Google Analytics

Google is a powerful tool. It’s even a verb in Webster’s Dictionary – “Just Google it!” But there’s so much more to Google than just looking up recipes and cat videos. It’s also your gateway to understanding ad and marketing spend, as well as overall website usage. Join this session to learn how to unleash the power of Google Analytics to drive dynamic marketing plans and strategies across all your applications.

Audience: Marketers
Products:
Format: Panel

Guiding Your Organization with Servant Leadership

Robert Greenleaf, the founder of the modern servant leadership movement, once said, “Good leaders must first become good servants.” But how does one practice effective servant leadership? Whether you’re a seasoned, rising, or aspiring leader, we invite you to attend this session to explore the concept of servant leadership. We’ll share what that looks like at Daxko, and practical steps for becoming a servant leader within your own organization.

Audience: Current and rising leaders
Products: None
Format: Lecture

Open

Knights of Campaigning: A Round Table

Discuss and share with other organizations who successfully wield the Fundraising module sword in Daxko Operations. Brandish your sharpest ideas, best practices, and favorite reports. (Note: Please do not bring any sharp objects!)

Audience: Campaign directors, system administrators
Products: Daxko Operations
Format: Round table

4:30 – 6:30 p.m.

6:30 – 10:00 p.m.

10:30 p.m.

Exhibitor tear-down

Reach closing night event off site (transportation provided)

Return to hotel

THURSDAY, SEPTEMBER 14

8:00 a.m. – 12:00 p.m.

Check-out at Royal Sonesta Houston Hotel – Safe travels home!