These channels have been crafted to provide you with the best customer service experience possible.

System Administrators may select the channel(s) that works best for them. There are no restrictions regarding the number of calls or e-mails that may be submitted.

Simply put, the Support team is dedicated to you and to your success.

We recommend that sensitive issues that require immediate attention are presented via telephone. By connecting voice to voice with a Support team member, clear communication may take place and clear expectations may be set.

We recommend that issues that are task oriented and involve a training element are presented via e-mail. By submitting the issue via e-mail, the Support team member may provide you with attachments, step-by-step instructions, and screen shots. These e-mail responses may then be filed away for future reference or may be forwarded to your staff.

We recommend that Live Chat be used for simple, less complicated issues. You will receive instant responses from the Support team but will be limited in the real estate available to explain the issue. This tool also includes an interactive desktop feature that allows desktop sharing capabilities.

Cases may be submitted through the System Administrator Portal. This tool allows you to review your open cases, check case status, comment on cases, and submit new issues through the same tool. We recommend that issues that are task oriented and involve a training element are presented via the portal.