Success Story: YMCA of South Hampton Roads Grows with Daxko

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Growing your membership, program participants and donations isn’t easy for a member-based nonprofit, but South Hampton Roads has partnered with Daxko for over 15 years and achieved long-term growth and operational efficiency. Read their customer story with the Director of Operations Software for YMCA of South Hampton Roads, Clarissa Hoagland.

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From Our Customers: Daxko Operations

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Recently, we had a chance to catch up with Daxko customers about their experiences and efficiencies gained with Daxko Operations:

“One of the benefits for me of working with Daxko Operations is Daxko’s experience with the Y and I can tell that they have taken the time to get to know us as an organization, to know our culture and to know our brand and they bring that into what they do.  I don’t feel like we have to conform to Daxko’s systems or operations but they have brought us a product that helps us serve our communities the way that we are serving them, without having to change how we work.” – Leeann Buttram, YMCA of Memphis & the Mid-South

“YMCA of San Francisco, we are approximately an 80-million-dollar organization spread over 3 counties, with 14 branches. Our branches vary from our Urban Services Branch which is a social services branch that is not a membership base and we have a resident camp, we have a conference center and then we have 10 member-based locations. Daxko Operations allows us to use the system the best way we need to for each location but still be able to operate as one enterprise. It allows us to communicate to our members whether they are in a grant after school program, learning enrichment program or the member that is checking into the presidio YMCA at 5am to go on the Spin Bike. It allows us to be able to connect with all of our members, however they want to be present for us.” – Rachel Pacheco, YMCA of San Francisco

“The simplicity. When we get new staff, a new front desk staff person, I feel like we can do a two-hour training with them and they’ve already got it. So, just the punch, click, the simplicity of the program itself is great.” – Kendra Augustine, Cleveland County Family YMCA

“The decision to go with Daxko and implementing Daxko Operations was easy. We knew we wanted to go with someone that was already doing everything and doing it well. It didn’t make sense to go with someone who said in a year we may do this. In two years we may do this. Daxko was already doing it. Daxko’s a forward thinking company and we appreciated that.” – Angela Wallace, YMCA of Memphis & the Mid-South

“We value the partnership and find lots of use cases to use all of the Daxko suite to help us fulfill our mission.” – Rachel Pacheco, YMCA of San Francisco

The Beauty of Thinking Long Term

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I had the opportunity last week to be onsite with a nonprofit association that is now the newest and the largest customer utilizing our flagship product, Daxko Operations.

It was reinvigorating to experience firsthand the impact our solution has on the frontline staff utilizing it to more effectively execute their work every day, and on the executives leading their progressive organization into the future. Finally, this trip also gave me a chance to witness the eleven Daxko team members onsite last week deliver an exceptional experience for our newest partner.

Also, this Daxko Operations install holds a special place in my heart. I first met the CEO of this association 10 years ago when Daxko was just getting started. As it played out, the timing wasn’t right then (maybe we weren’t ready for a customer this size back then, but of course with the enthusiasm and eagerness of a startup, we certainly thought we were…right Wei, Ming, JSides, April, and Britney?). Well, things happen for a reason, and the timing is right in 2013.

Situations like these that demonstrate our focus, determination, and patience are priceless and reinforce that our long-term view is valid. Plus, over the past 10 years, that CEO and I have gotten to know each other much better and our respective leadership teams have solid, genuine relationships. All of this means we have the makings of a strong and mutually-beneficial partnership between our two organizations.

Coincidentally, I write this post on a flight on my way to visit another large “future customer.” In fact, I first met them 10 years ago too…