Our Customers Say It Best: Daxko Customer Success Team

By | Customer Experience, Industry, Videos | No Comments

We had a chance to talk to some Daxko customers about their experiences with our Customer Success Team.

“Probably one of my favorite parts of Daxko is just the customer service. The kindness and sincere caring about what we’re going through and what we’re dealing with on our end.”  -Kendra Augustine, Cleveland County Family YMCA

“When we have a question or an inquiry or a problem we put that into support and the feedback is quick. We know we aren’t Daxko’s only customer, we’re not Daxko’s only Y but…they are a very responsive company. That is appreciated because I know that’s what our members want from us.”  -Angela Wallace, YMCA of Memphis & The Mid-South

“I feel them smiling when they are emailing. I feel them smiling when they’re on the phone, and it really is always just such an upbeat response, yet it’s still professional. You can be professional and still be personal and Daxko’s just found a great way to blend those two.”  -Molly Frederick, YMCA of Greater Birmingham

“It was great to have the support of the Daxko team…In previous conversions and implementations we didn’t have as much support so it was great through the 17 week period to have the Daxko staff help us work through and think through processes that we would need. In particular, Standard Operating Procedures which we have found to be just priceless in terms of our ability to operate and for our staff to be able to have set of practices that they can look at and help them along the way as they navigate through Daxko Operations.”  -Jarrod Covington, YMCA of Memphis & the Mid-South

“It’s about relationships and I think we are in the relationship business so to work with a company that is also about relationships is important. I think it makes transitions easy as there is new software rolled out or new products…when we are ready to make that move it’s already there.”  -Angela Wallace, YMCA of Memphis & the Mid-South

“If you are looking for a company that will support you not only in your software needs but also the questions you have about trends and membership and ways to take care of those members, they are partners and it’s like having an extended family at the other end of your computer. I have learned to appreciate Daxko and to appreciate the tools that it brings to the table and provides the staff team [with] everything at their fingertips to be successful.” – Joe Paslay, Cleveland County Family YMCA

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Video: Adapt to Change

By | Engage, Engagement, Fitness, Industry, Leadership, Membership, Mission Delivery, Videos | No Comments

“To change lives, you have to adapt to change.”

That’s the premise of a new video from Daxko, out last week. Daxko is the largest provider of mission-critical software for YMCAs, JCCs, and other member-based health and wellness centers. The video talks about the changing health of communities, the changing ways community members connect, and how health and wellness organizations can stay ahead of the trend with processes and software dedicated to staying with current trends. Watch the video here:

“Community health is changing. Obesity and type 2 diabetes are on the rise. Daxko helps you promote healthy living to reverse this trend.

Demographics are changing. From millennials to boomers, Daxko helps you connect with members through social media, targeted email, and text notifications.

Technology is changing. It can be challenging to keep pace. Only Daxko provides the integrated software, predictive analytics, and expertise that allow you to stay ahead of the curve.

With Daxko it has never been a better time to join forces with the largest peer network of community wellness centers, Ys, and JCCs.”

how-engaged

How Engaged are your Members?

By | Customer Experience, Engage, Engagement, Industry, Marketing, Membership, Mission Delivery, Online, Videos | No Comments

Do you know the proportion of your membership that is highly engaged? What about those that aren’t engaged at all with your center? Daxko recently launched a campaign offering interested organizations a look at their specific member units by engagement level.

engagement-snapshot-image300Our Daxko Engage team was able to take Daxko Operations data and run it through our proprietary Engagement Index to filter membership units by engagement levels. The Engagement Index is a complex algorithm that accounts for a member’s demographics, check-ins, donor activity, and other activity or lack of activity to come up with a measure of how engaged a member is and how likely or unlikely they are to terminate their membership in the future.

To learn more about the value of deeper levels of engagement, check out our Influence Video:

Learn more about Daxko Engage to take your member engagement to the next level.