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3 Reasons for Cloud-based Security

By | Facilities, Industry, Online | No Comments

Today’s world requires security to be a priority to keep both members and staff safe. With all the options out there it can be a struggle to understand what type of solution is right for your facility. You want an innovative and comprehensive solution that is also easy to manage and affordable. Having your facility access controls in the cloud means you’ll have access through a web browser. It also means you’ll have lower up-front expenses, automatic software updates, remote access, and a reduced total cost of ownership.

Here’s why a cloud-based model for physical access controls works for member-based health and wellness centers:

  1. Choosing a Cloud based model reduces risk – When considering hosting facility access services in the cloud, it’s important to know your provider. Daxko partners with Brivo to provide Daxko Facility Access to customers as a service. As partners, we understand that security is paramount to maintaining the safety and security for health & wellness facilities. Daxko customers are able to leverage Brivo’s world-class, innovative security structure using proven Internet monitoring techniques and leading information security measures and best practices.Brivo’s data center infrastructure and Internet monitoring provides the same level of encryption used by banks and financial institutions to protect access to online accounts. Whatever provider you choose; ensure they have the right security measures in place for your needs.
  2. Choosing a Cloud based model allows health and wellness centers of all sizes to benefit from high-end data centers and redundancies – By choosing to go with a cloud-based physical access option, many smaller to midsize health and wellness centers can benefit from the types of high end data centers and redundancies normally reserved for larger organizations. Brivo’s primary and disaster recovery data centers are Tier 4 commercial facilities featuring redundant architectures from separate providers.  The data centers are located in the United States within 2,000 miles of separation to minimize the potential for simultaneous disaster. These data centers boast top of the line physical security measures and network security.You should also make sure that your facility access provider is heavily invested in information security policy development and training, augmented by frequent internal reviews and audits. Brivo has adopted corporate information policies based on the best practices of financial institutions and managed service providers.
  3. Choosing a Cloud-based model eliminates time consuming and expensive upkeep – A service and delivery model eliminates the need for individuals to purchase, deploy and maintain IT infrastructure or application software. In Daxko’s Facility Access service model, we are fully responsible for managing and deploying the infrastructure and processes required to run and manage the full solution of our customers. That includes:
    • Servers, Operating Systems and Databases
    • Application Security and Data Center Resources
    • Networking
    • Power and Cooling
    • Patches / Upgrades
    • Backups
    • Database administration, and more

    By shifting this workload to Daxko, our customers minimize costs, reduce risks and save time. With this model, customers gain access to enterprise-class solutions while eliminating the need for capital expenses associated with hardware, staffing, maintenance and upgrades. And because all members are managed from the cloud on a single instance of Daxko Operations software, customers can gain access to the data and analytics they need to help plan future scheduling and infrastructure needs. This allows customers to offset a large percentage of their total cost of ownership.

Learn more about the questions you should ask when considering Facility Access solutions and learn about Daxko Facility Access.

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Our Customer Survey Philosophy

By | Customer Experience, Engagement, Industry, Organizational Health, Trends Reports & Surveys | No Comments

“Where DOES my feedback really go?”

At Daxko, each and every team member takes your feedback very seriously! It helps us continue doing the right things right and the other things better.  We wouldn’t be in business without you, our wonderful customers, so thank you.

As you may have noticed, we have recently changed the way we solicit your feedback. For some of you reading this (our legacy Daxko customers), you’ll remember we used to ask a lot of questions twice a year. For others like our CSI customers, you may have never received a survey at all. Now we are surveying all customers quarterly, with just one question plus an opportunity to provide additional comments. This simple, yet well tested approach, gives us insight in a quick, easy way and increases the likelihood of more people responding.

We care about what’s important to you.  In fact, we read Every. Single. Comment.

Daxko’s goal is to have each of our customers be a RAVING FAN. We know we have to earn this status and are working hard to achieve it. It’s no joke to us.

Finally, once you give us your candid feedback, we get to the best part. Starting with our October 2016 survey, a Daxko team lead will be calling to “close the loop” with many of you who gave us the opportunity to hear your feedback, positive and not-so-positive.

Why do we do this?

We care about what you think, and we want to provide you with EXCEPTIONAL EXPERIENCES.

These surveys help us do that in 3 key ways:

  • Understand your feedback on a deeper level
  • A chance to resolve any outstanding items
  • Share any relevant updates

We think this type of two-way communication is SUPER important for a strong partnership!

So, thanks in advance for your feedback.

 

Molly Harrison is Daxko’s SVP of Services. She and her team work to create exceptional experiences for Daxko customers each and every day.

Our Customers Say It Best: Daxko Customer Success Team

By | Customer Experience, Industry, Videos | No Comments

We had a chance to talk to some Daxko customers about their experiences with our Customer Success Team.

“Probably one of my favorite parts of Daxko is just the customer service. The kindness and sincere caring about what we’re going through and what we’re dealing with on our end.”  -Kendra Augustine, Cleveland County Family YMCA

“When we have a question or an inquiry or a problem we put that into support and the feedback is quick. We know we aren’t Daxko’s only customer, we’re not Daxko’s only Y but…they are a very responsive company. That is appreciated because I know that’s what our members want from us.”  -Angela Wallace, YMCA of Memphis & The Mid-South

“I feel them smiling when they are emailing. I feel them smiling when they’re on the phone, and it really is always just such an upbeat response, yet it’s still professional. You can be professional and still be personal and Daxko’s just found a great way to blend those two.”  -Molly Frederick, YMCA of Greater Birmingham

“It was great to have the support of the Daxko team…In previous conversions and implementations we didn’t have as much support so it was great through the 17 week period to have the Daxko staff help us work through and think through processes that we would need. In particular, Standard Operating Procedures which we have found to be just priceless in terms of our ability to operate and for our staff to be able to have set of practices that they can look at and help them along the way as they navigate through Daxko Operations.”  -Jarrod Covington, YMCA of Memphis & the Mid-South

“It’s about relationships and I think we are in the relationship business so to work with a company that is also about relationships is important. I think it makes transitions easy as there is new software rolled out or new products…when we are ready to make that move it’s already there.”  -Angela Wallace, YMCA of Memphis & the Mid-South

“If you are looking for a company that will support you not only in your software needs but also the questions you have about trends and membership and ways to take care of those members, they are partners and it’s like having an extended family at the other end of your computer. I have learned to appreciate Daxko and to appreciate the tools that it brings to the table and provides the staff team [with] everything at their fingertips to be successful.” – Joe Paslay, Cleveland County Family YMCA

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A Recap of Daxko Reach

By | Customer Experience, Facilities, Industry, Mission Delivery, Online, Organizational Health | No Comments

Brivo LogoThis is a guest post by Jonathan Polon, Director of Business Development for cloud-based security company, Brivo. Daxko recently partnered with Brivo to provide SaaS-based facility access controls to health and wellness organizations across North America.

I recently had the opportunity to exhibit on behalf of Brivo at the annual Daxko REACH conference in Birmingham, Alabama. The majority of YMCAs and many JCCs in the United States use Daxko Operations software to run their associations.

During his keynote, Dave Gray, CEO of Daxko, announced the new partnership between Daxko and Brivo to the Daxko customer
community. The partnership will allow Daxko’s customer base to run their facility access directly through Daxko Operations software. This will be made possible by integrating with Brivo’s cloud-based access control system Brivo OnAir. The new product will be called Daxko Facility Access.

The customer base at the conference received this concept very well. Key benefits of the new partnership include:

Security:  Increased level of safety at the facilitiesdaxko_facility-access-grey
Efficiency:  The ability to run this key function through the same platform being used to manage other functions allows for a smooth operations
Groups and access levels:  The new product allows for the smooth creation of various access levels based on association membership within Daxko Operations
Data:  As Daxko deepens the integration it will allow association managers to gather critical data on the utilization of their facility that can be used to inform decisions on the design and use of facilities.

Brivo is an ideal partner for Daxko as our flagship product Brivo OnAir, like Daxko Operations, is a SaaS-based solution. Brivo has also put substantial resources and effort behind the Brivo API, which allowed for the easy integration of the two systems.

The Brivo team is excited to begin working with Daxko to help the YMCAs and JCCs carry out their great work and mission.

To learn more about the partnership, please read the full announcement.