Success Story: YMCA of South Hampton Roads Grows with Daxko

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Growing your membership, program participants and donations isn’t easy for a member-based nonprofit, but South Hampton Roads has partnered with Daxko for over 15 years and achieved long-term growth and operational efficiency. Read their customer story with the Director of Operations Software for YMCA of South Hampton Roads, Clarissa Hoagland.

Download the PDF file .

From our Customers: Partnership

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We spoke with Daxko customers and asked them how they view their partnership with Daxko. Here are their stories:

“I’ve seen daxko grow both in the number products and tools that they bring to the YMCA but also as a business and an organization and the knowledge they bring to us has changed over the years and I have definitely appreciated the partnership. In my role in San Francisco, we work closely with the Daxko team to look at new products and to help to develop the solutions that work best for our organization.”

Rachel Pacheco, Association Senior Director of Business Services
YMCA of San Francisco

“I can tell that they have taken the time to get to know us as an organization, to know our culture and to know our brand and they bring that into what they do. I don’t feel like we have to conform to Daxko’s systems or operations but they have brought us a product that helps us serve our communities the way that we are serving them, without having to change how we work.”

Leeann Buttram, VP of Member Services
YMCA of Memphis & the Mid-South

“If you are looking for a company that will support you not only in your software needs but also in the questions you have about trends and membership and ways to take care of those members. They’re partners, it’s like having an extended family at the other end of your computer…so to speak.”

Joe Paslay, President & CEO
Cleveland County Family YMCA

“They are invested in the Y. They know us they want to be a part of us. They sponsor things, they will lead workshops for us. It goes beyond that where they are constantly seeking feedback, through the community aspect where you can share good, bad, pros, cons. And, it’s not just this empty place we go put our thoughts, it’s read, it’s responded to, it’s added to the roadmap. You can kind of see that they are not just asking, but they are hearing and then they are taking the steps to do the things that we need to make our work in life easier and better.”

Angela Wallace, VP of Marketing & Communications
YMCA of Memphis & the Mid-South

“It has been great for us to shift our focus on engagement. Oftentimes we think about our wellness staff focused on things such as cleaning equipment, or simply helping someone fixing their form or keeping the wellness center clean and we’ve really shifted our focus and said we want to be more intentional about engaging with our members and having conversations with our members.”

Jarrod Covington, VP, District Executive Director
YMCA of Memphis & the Mid-South

“I have learned to appreciate Daxko and appreciate the tools it brings to the table. The staff team has everything at their fingertips for them to be able to be successful.”

Joe Paslay, President & CEO
Cleveland County Family YMCA

YMCA of Greater Cincinnati Discusses the Intersection of Tech and Community

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James McIntyre, CIO of the YMCA of Greater Cincinnati and Daxko customer, opens up about how he and his team utilize technology to drive community impact at the Y in the February issue of Business Review USA & Canada.

McIntyre goes into detail about their partnership with vendors including Daxko. When asked about their decision to go with Daxko, McIntyre says, “For the ERP system, we use Daxko which gave us enhanced reporting opportunities enabling us to make quicker and better business decisions.”

The YMCA of Greater Cincinnati’s work with Daxko Engage member engagement software also featured in the article. McIntyre explains how Daxko Engage helps them improve retention metrics at their association. “Daxko includes additional modules with a lot of value, including their Daxko Engage product,” explains McIntyre. “This enables us to know when a member checks in, what their interests are, if he/she is a donor and that individual’s pattern of activity; all very powerful engagement and retention tools. It also uses artificial intelligence to alert us to members who may not be fully engaged and are ‘at risk’ of leaving.”

Read the full article here:

Our Customer Survey Philosophy

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“Where DOES my feedback really go?”

At Daxko, each and every team member takes your feedback very seriously! It helps us continue doing the right things right and the other things better.  We wouldn’t be in business without you, our wonderful customers, so thank you.

As you may have noticed, we have recently changed the way we solicit your feedback. For some of you reading this (our legacy Daxko customers), you’ll remember we used to ask a lot of questions twice a year. For others like our CSI customers, you may have never received a survey at all. Now we are surveying all customers quarterly, with just one question plus an opportunity to provide additional comments. This simple, yet well tested approach, gives us insight in a quick, easy way and increases the likelihood of more people responding.

We care about what’s important to you.  In fact, we read Every. Single. Comment.

Daxko’s goal is to have each of our customers be a RAVING FAN. We know we have to earn this status and are working hard to achieve it. It’s no joke to us.

Finally, once you give us your candid feedback, we get to the best part. Starting with our October 2016 survey, a Daxko team lead will be calling to “close the loop” with many of you who gave us the opportunity to hear your feedback, positive and not-so-positive.

Why do we do this?

We care about what you think, and we want to provide you with EXCEPTIONAL EXPERIENCES.

These surveys help us do that in 3 key ways:

  • Understand your feedback on a deeper level
  • A chance to resolve any outstanding items
  • Share any relevant updates

We think this type of two-way communication is SUPER important for a strong partnership!

So, thanks in advance for your feedback.

 

Molly Harrison is Daxko’s SVP of Services. She and her team work to create exceptional experiences for Daxko customers each and every day.