Customer Story – Y in Central Maryland

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We recently had a chance to speak with Sherrie Rovnan, CFO, and Jeff Mazerski, Director of Software Applications, at the Y in Central Maryland, where they’ve been instrumental in creating and piloting Daxko’s Online Move Camper functionality.

Online Move Camper allows members and program participants to make changes to existing camp registrations within Daxko Operations, freeing staff from manual camp moves, and empowering parents and other guardians to adjust camp selections at a time that’s convenient for them.

Mazerski and Rovnan both stressed that online moves are a must for their organization. “We serve a lot of two-income families, and the most convenient time for them to sign up and change camp registrations is in the evening, when our central office may not be open. Working parents need the ability to do this online,” Rovnan states.

When asked about the biggest internal impact on their organization, Rovnan explains that the amount of staff time saved cannot be underestimated. “We have thousands of online moves every summer, so to have this functionality is vital for us. Changing camps can be very time consuming over the phone, and that was something that fell onto the front desk staff. We wanted to take that transactional interaction away from front desk staff and instead have them focus on more meaningful engagements with members. We can’t stress enough the amount of time saved with online moves.”

In fact, if you consider that each move takes about 10 minutes per support call for staff to assist guardians with the request, and you multiply that by the 2,000+ moves the Y in Central Maryland records in an average summer, online functionality could save more than 300 hours of staff time.

As far as the setup, Mazerski and Rovnan both agree that it’s simple. “There is not a lot of work involved to get it set up. All you have to do is set up the dates and fees,” says Rovnan. Mazerski adds, “Really, it’s just one extra set of fields to enter when you’re setting up your camps, and there are automated controls built in so the association has the power to close online moves prior to the session and charge fees if necessary.”

“Daxko has made it so easy,” Rovnan adds. “It’s so easy for the members and participants to do themselves. It takes you through it step by step. We haven’t had one parent call and say they didn’t understand how to do it.”

From Our Customers: Daxko Operations

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Recently, we had a chance to catch up with Daxko customers about their experiences and efficiencies gained with Daxko Operations:

“One of the benefits for me of working with Daxko Operations is Daxko’s experience with the Y and I can tell that they have taken the time to get to know us as an organization, to know our culture and to know our brand and they bring that into what they do.  I don’t feel like we have to conform to Daxko’s systems or operations but they have brought us a product that helps us serve our communities the way that we are serving them, without having to change how we work.” – Leeann Buttram, YMCA of Memphis & the Mid-South

“YMCA of San Francisco, we are approximately an 80-million-dollar organization spread over 3 counties, with 14 branches. Our branches vary from our Urban Services Branch which is a social services branch that is not a membership base and we have a resident camp, we have a conference center and then we have 10 member-based locations. Daxko Operations allows us to use the system the best way we need to for each location but still be able to operate as one enterprise. It allows us to communicate to our members whether they are in a grant after school program, learning enrichment program or the member that is checking into the presidio YMCA at 5am to go on the Spin Bike. It allows us to be able to connect with all of our members, however they want to be present for us.” – Rachel Pacheco, YMCA of San Francisco

“The simplicity. When we get new staff, a new front desk staff person, I feel like we can do a two-hour training with them and they’ve already got it. So, just the punch, click, the simplicity of the program itself is great.” – Kendra Augustine, Cleveland County Family YMCA

“The decision to go with Daxko and implementing Daxko Operations was easy. We knew we wanted to go with someone that was already doing everything and doing it well. It didn’t make sense to go with someone who said in a year we may do this. In two years we may do this. Daxko was already doing it. Daxko’s a forward thinking company and we appreciated that.” – Angela Wallace, YMCA of Memphis & the Mid-South

“We value the partnership and find lots of use cases to use all of the Daxko suite to help us fulfill our mission.” – Rachel Pacheco, YMCA of San Francisco

3 Reasons for Cloud-based Security

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Today’s world requires security to be a priority to keep both members and staff safe. With all the options out there it can be a struggle to understand what type of solution is right for your facility. You want an innovative and comprehensive solution that is also easy to manage and affordable. Having your facility access controls in the cloud means you’ll have access through a web browser. It also means you’ll have lower up-front expenses, automatic software updates, remote access, and a reduced total cost of ownership.

Here’s why a cloud-based model for physical access controls works for member-based health and wellness centers:

  1. Choosing a Cloud based model reduces risk – When considering hosting facility access services in the cloud, it’s important to know your provider. Daxko partners with Brivo to provide Daxko Facility Access to customers as a service. As partners, we understand that security is paramount to maintaining the safety and security for health & wellness facilities. Daxko customers are able to leverage Brivo’s world-class, innovative security structure using proven Internet monitoring techniques and leading information security measures and best practices.Brivo’s data center infrastructure and Internet monitoring provides the same level of encryption used by banks and financial institutions to protect access to online accounts. Whatever provider you choose; ensure they have the right security measures in place for your needs.
  2. Choosing a Cloud based model allows health and wellness centers of all sizes to benefit from high-end data centers and redundancies – By choosing to go with a cloud-based physical access option, many smaller to midsize health and wellness centers can benefit from the types of high end data centers and redundancies normally reserved for larger organizations. Brivo’s primary and disaster recovery data centers are Tier 4 commercial facilities featuring redundant architectures from separate providers.  The data centers are located in the United States within 2,000 miles of separation to minimize the potential for simultaneous disaster. These data centers boast top of the line physical security measures and network security.You should also make sure that your facility access provider is heavily invested in information security policy development and training, augmented by frequent internal reviews and audits. Brivo has adopted corporate information policies based on the best practices of financial institutions and managed service providers.
  3. Choosing a Cloud-based model eliminates time consuming and expensive upkeep – A service and delivery model eliminates the need for individuals to purchase, deploy and maintain IT infrastructure or application software. In Daxko’s Facility Access service model, we are fully responsible for managing and deploying the infrastructure and processes required to run and manage the full solution of our customers. That includes:
    • Servers, Operating Systems and Databases
    • Application Security and Data Center Resources
    • Networking
    • Power and Cooling
    • Patches / Upgrades
    • Backups
    • Database administration, and more

    By shifting this workload to Daxko, our customers minimize costs, reduce risks and save time. With this model, customers gain access to enterprise-class solutions while eliminating the need for capital expenses associated with hardware, staffing, maintenance and upgrades. And because all members are managed from the cloud on a single instance of Daxko Operations software, customers can gain access to the data and analytics they need to help plan future scheduling and infrastructure needs. This allows customers to offset a large percentage of their total cost of ownership.

Learn more about the questions you should ask when considering Facility Access solutions and learn about Daxko Facility Access.

A Recap of Daxko Reach

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Brivo LogoThis is a guest post by Jonathan Polon, Director of Business Development for cloud-based security company, Brivo. Daxko recently partnered with Brivo to provide SaaS-based facility access controls to health and wellness organizations across North America.

I recently had the opportunity to exhibit on behalf of Brivo at the annual Daxko REACH conference in Birmingham, Alabama. The majority of YMCAs and many JCCs in the United States use Daxko Operations software to run their associations.

During his keynote, Dave Gray, CEO of Daxko, announced the new partnership between Daxko and Brivo to the Daxko customer
community. The partnership will allow Daxko’s customer base to run their facility access directly through Daxko Operations software. This will be made possible by integrating with Brivo’s cloud-based access control system Brivo OnAir. The new product will be called Daxko Facility Access.

The customer base at the conference received this concept very well. Key benefits of the new partnership include:

Security:  Increased level of safety at the facilitiesdaxko_facility-access-grey
Efficiency:  The ability to run this key function through the same platform being used to manage other functions allows for a smooth operations
Groups and access levels:  The new product allows for the smooth creation of various access levels based on association membership within Daxko Operations
Data:  As Daxko deepens the integration it will allow association managers to gather critical data on the utilization of their facility that can be used to inform decisions on the design and use of facilities.

Brivo is an ideal partner for Daxko as our flagship product Brivo OnAir, like Daxko Operations, is a SaaS-based solution. Brivo has also put substantial resources and effort behind the Brivo API, which allowed for the easy integration of the two systems.

The Brivo team is excited to begin working with Daxko to help the YMCAs and JCCs carry out their great work and mission.

To learn more about the partnership, please read the full announcement.