How to Hire Right for Engagement

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The most sustainable nonprofits have talented teams. Have you considered that your staff must be engaged before they can effectively engage members? Staff engagement starts during the hiring process. Associations with successful engagement programs say it has changed the way they hire. Even when you have all the right people in place, it is important to continuously engage your staff just as you would your members to get the best outcomes. Here are some staff engagement ideas featured in Entrepreneur from Dwight Merriman (founder of several successful startups):

  1. Ensure that those you hire understand your mission at the outset — those that understand the mission will be a better fit for the long haul
  2. Foster collaboration between staff — open huddles and team meetings encourage collaboration and engagement
  3. Educate staff regularly – when people feel they are growing and learning they stay connected
  4. Be transparent to build trust – communicating the good, the bad, and the ugly encourages open communication and engagement

Staff engagement stays top of mind at the YMCA of Florida’s First Coast. It’s a big part of the overall engagement strategy. Kathy Cannon heads up their engagement efforts and she fosters engagement with her team by facilitating a staff huddle twice a day to talk about training topics and highlight engagement achievements at the branch. The team also devotes 10 minutes to “Connections” (discussing connections with members) at their bi-weekly staff meetings and they regularly involve branches that are seeing the most success in team trainings to spread good habits across the association. The team there has a laser focus on quality interactions. Thanks to a strategic engagement plan and consistent tracking, the team doubled interactions logged from 3% of all check-ins to nearly 6% of all check-ins (that represents an increase of nearly 3,000  interactions per month!)

This is an excerpt from our recent Engagement Insights Report. You can view or download the full report on the Insights Report page.

Video: Adapt to Change

By | Engage, Engagement, Fitness, Industry, Leadership, Membership, Mission Delivery, Videos | No Comments

“To change lives, you have to adapt to change.”

That’s the premise of a new video from Daxko, out last week. Daxko is the largest provider of mission-critical software for YMCAs, JCCs, and other member-based health and wellness centers. The video talks about the changing health of communities, the changing ways community members connect, and how health and wellness organizations can stay ahead of the trend with processes and software dedicated to staying with current trends. Watch the video here:

“Community health is changing. Obesity and type 2 diabetes are on the rise. Daxko helps you promote healthy living to reverse this trend.

Demographics are changing. From millennials to boomers, Daxko helps you connect with members through social media, targeted email, and text notifications.

Technology is changing. It can be challenging to keep pace. Only Daxko provides the integrated software, predictive analytics, and expertise that allow you to stay ahead of the curve.

With Daxko it has never been a better time to join forces with the largest peer network of community wellness centers, Ys, and JCCs.”

48% of January Joins Haven’t Checked-In for Two Weeks

By | Engage, Engagement, Facilities, Fitness, Industry, Marketing, Membership, Organizational Health | 2 Comments

Recently, we posted 8 quick wins to get ahead of cancellations. Providing quick and actionable tips may help keep members active at your center now but to ensure they are with you for the long term, more strategic changes are needed.

Data shows that on average, 48% of January joins have not checked-in over the last two weeks.*
While many new members mistakenly think that more bells and whistles (A coffee bar! Fitness tracker integration!) will keep them committed, the biggest predictor of success is social connectedness. Encouraging members to connect with others will significantly increase the success of their engagement. Those connections can be a personal trainer, group exercise class, a gym buddy, or even having a person at the front desk that greets the member each day [Read more.].

Here are 4 strategic mindset changes to make with your staff to encourage new joins to stick with it throughout the year:

  • Make Introductions: Whether you and your staff are working the front desk, or walking the floor – make a habit of introducing members to others with similar goals to spark engagement, accountability, and increase friendships.
  • Seek Out Introverts: Do you always see a certain member using the treadmill alone, earphones in place, with little interaction with others? Make an extra effort to reach out to those members and compliment them for sticking with it!
  • Make Your Center Less Scary: Reach out to members that look like they need extra help and make it a habit to introduce a new member to another machine or activity they might like. If they are always on the elliptical, maybe they’d enjoy spin class? Have a new member that is taking up running? Encourage them to work on their stamina with a low impact elliptical. By introducing new machines/activities into their routine you’ll help members feel more empowered to try new things, you’ll keep them interested and, encourage cross-training.
  • Offer Rewards: Encourage members to treat themselves after they work so hard. Look for non-food items to give-out that congratulates members for staying the course!

 

*Statistic based on Daxko Operations customer data

Virtual Wellness Making Headlines

By | Fitness, Industry, Marketing, Membership, Mission Delivery, Online | No Comments

Recently, Bloomberg Business published an article about innovative cycling company, Peloton. Peloton offers a unique cycling experience that combines a proprietary high-end spin bike with high-quality subscription-based virtual spin classes. This innovative formula has proven to be successful in reaching spin devotees that either don’t have the time or proximity to attend an indoor cycling studio. With just 1/3 the riders of spinning giant SoulCycle, Peloton already boasts 1/2 their profits.

When you add the success of Peloton with other virtual fitness solutions (Wello virtual training, and Daily Burn are a few options) that are on the market, virtual wellness is finding its footing and proving its value. Comprehensive virtual wellness has the power to offer heart pumping benefits as well as well-rounded wellness programs. In fact, Well + Good just named Intensive Fitness programs — i.e. those “which incorporate additional lifestyle elements such as nutrition and health coaching” — as one of the top wellness trends of 2016.

If your health and wellness organization doesn’t already have a comprehensive wellness offering and a way to connect with members in the virtual space, a virtual membership option is a great way to achieve both these goals. To capitalize on the popularity of high-end virtual classes and intensive wellness programs, your virtual offering should have the following:

A Broad Scope – To engage members and help them see the best results, a virtual offering should encompass all possible aspects of wellness. This would include videos, eating plans, nutritional information and as well as recipes and tracking capabilities.

Individualization – Members expect eating plans and workouts tailored to their level of fitness and a program will build and expand as their experience, strength, and motivation get stronger. A virtual offering should also offer a way for members to test their fitness level and track their results to keep them motivated and moving in the right direction.