Consistency in Customer Service

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Consistency can be defined as, “the achievement of a level of performance that does not vary greatly in quality over time.” It signifies steadfastness and continuously met expectations.

When I think of consistency, in customer service specifically, a local frozen yogurt establishment (Red Mango) that I frequent comes to mind. These types of businesses are like grains of sand on a shore line in the communities I live and work in. There are too many to count! With so many frozen yogurt franchises, the products are similar & service is what ultimately sets them apart.

So, what sets Red Mango apart? What distinguishes them and makes them superior to their numerous competitors? Four words: consistent exceptional customer service. As you enter the glass doors into bold, bright, colorful decorum, you’re welcomed with that same level of enthusiasm and friendliness by the staff. Each customer is met with a big smile and personal greeting, often times even a wave. Are you a first time guest? No problem, they’ll patiently walk you through the process of a self-serve yogurt bar. Are you a repeat customer? Even better, as this means you can certainly expect to be treated like royalty. For example, the staff pulls out a large container of my favorite brand of granola from behind the counter as I near the toppings bar. They know I prefer to pick nuts out of the granola, so they go out of their way each visit to make that possible. Can you think of very many places that do that? I can’t!

The staff and Red Mango consistently provides a welcoming atmosphere, delightfully tasting frozen yogurt, fresh toppings, quick service, & a very clean environment. Always. As a frequent customer, those things are important. I’ve come to expect this type of top notch experience. Anything less, which is what I’m accustomed to at many of their competitors, has become unacceptable and unappealing.

Each staff regularly performs at this level while every flavor of frozen yogurt and each topping contantly proves to be superior. No matter how bad of a day I’ve had, I always leave Red Mango better, all because of consistent exceptional customer service.

FUNctional Activities

By | Customer Experience, Engagement, Industry | No Comments

Using the stairs has many cardiovascular benefits.

You’ve probably heard this a few times…. But how often do you choose the stairs over the elevator? If you are anything like me, you probably don’t choose the stairs. But, what if taking the stairs was fun? Would you be more likely to take them?! Duh. It certainly doesn’t take a rocket scientist to figure that out.

I recently came across this video and loved how simple this theory rings true. How can you add a little fun to your day? Why not start your morning meeting with a joke or bring a special snack to your team? Try something every day to increase the way you FUNction.

“If it’s not fun, you’re not doing it right.” ~Bob Basso

“People rarely succeed unless they have fun in what they are doing.” -Dale Carnegie

“I never lose sight of the fact that just being is fun.” -Katharine Hepburn

“Fun is good.” – Dr. Suess