Florida International University Expands Campus Rec Offerings with SpectrumNG

By | Customer Experience, Facilities, Industry, Online | No Comments

Florida International University (FIU) was looking for a software partner that could handle their growing campus recreation needs. “We are doubling in size,” says Charles Judkins, Director, Wellness & Recreation for FIU. “There is going to be a huge push for memberships and I knew we needed a good software system that could handle that.” Judkins reached out to Daxko because he’d worked with SpectrumNG campus recreation management at other facilities and knew it would be a good fit for the needs of FIU campus recreation.

FIU is home to 5 campuses in South Florida and is among the ten largest public universities in the United States. With that many students plus faculty and staff members, FIU needed a software management system for their campus recreation centers that would serve existing members and allow FIU to expand their membership offerings. In addition, FIU campus recreation is in the midst of a renovation that will create a much larger facility with the ability to serve more members.

Bigger, Better and More Connected
FIU has plans to expand offerings with the help of SpectrumNG. “I wanted to expand our membership offerings and under our current system, we couldn’t do that,” explains Judkins. Part of the expanded offerings will include different membership levels as well as extra add-ons like locker rentals. FIU plans to implement camp programming in the summer and other initiatives will be made possible with their implementation of Daxko’s SpectrumNG.

Judkins is excited about the online services offered with SpectrumNG. “Giving our students and patrons the ability to have an online account and allowing members to scan in from their phones is a big win for us.”

The Data Story
Funding for campus recreation facilities and programs at FIU is decided by the Student Government Association so the ability to run reports through their campus recreation management software is crucial. “I need that data to help me make the case for funding for facilities and programs. With SpectrumNG the data is easily available and staff has access to what they need.”

Looking Toward the Future
“I like how the software has evolved, especially as far as needs for campus recreation,” says Judkins. Judkins also points to the software’s flexibility and scalability as pluses for his organization. “If there are elements we don’t need we don’t have to use them with our setup,” he explains.

The first phase of the software implementation will be at their Modesto A. Maidique Campus with plans to expand once the first phase is complete. “I can’t wait until the second campus has SpectrumNG. The ease of memberships with multiple campuses will allow us to be more connected and open the flow of information between our recreation centers,” says Judkins.

NAYDO Webinar Series: Sharing Impact Stories

By | Campaigns, Customer Experience, Industry, Mission Delivery | One Comment

Daxko is a proud sponsor of the NAYDO webinar series. Last month in the series, Lindsay Sage, VP of Marketing for the YMCA of Western Ontario, shared her talk, “Why the Y: Collecting and Sharing Impact Stories.”

We all know that nonprofit impact stories are important, just as they are important for any health and wellness organization. Still, some of us struggle to identify the right kinds of stories and once we’ve identified and collected those stories it can be another arduous undertaking to get those stories out to communities, members and other that need to hear them.

Sage offers advice on identifying the attributes in a great story.

  1. A great story is clear and simple. Attention spans are short and people are busy so make sure the story you want to tell can be boiled down into its most essential parts.
  2. A great story has impact and demonstrates results. Instead of offering stories about your organization (i.e.”our YMCA offers X programs and Y classes,”) make the story about your audience and focus on the results or outcomes.
  3. A great story is personal and emotional. Your story needs to resonate and generate a connection with your audience so make sure it’s relatable.
  4. A great story inspires action. Once you convey your story and the outcomes, make sure you include a call to action. Don’t leave your audience hanging; instead, make sure to tell them what you want them to do.

For even more advice on collecting and sharing impact stories, be sure to view the entire webinar below:

NAYDO Webinar: “WHY the Y: Collecting and Sharing Impact Stories” | March 2017 from Daxko on Vimeo.

YMCA of Greater Dayton Uses Daxko Payment Services to Automatically Update Member Card Data

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The YMCA of Greater Dayton was looking for a payment processor that could offer their association more features without sacrificing exceptional service to members. Specifically, the YMCA was seeking ways to reduce processing fees, reduce returns, eliminate avoidable declines and decrease labor costs.

Pamela Flatter, IT Training & Operations Support Director, and LeAnn Krintzline, Accounting Manager were pleased with their current processing, but wanted upgrades that addressed these items as well as offered a single source of information and service. They found that Daxko Payment Services not only met with their current needs but also satisfied their business objectives.

Serving Members Better
“We have 10 branches, a resident camp, over 40 program sites and we serve more than 40,000 membership units. The majority of our members pay by credit card, so we needed a payment processor that could help us serve those members better,” explains Flatter. The team was particularly intrigued by Daxko Payment Services’ Proactive Account Updater Service. Daxko’s Proactive Account Updater Service automatically checks for outdated cards prior to the scheduled draft dates and updates cards automatically. This service reduces the number of declines, reduces membership cancellations, and saves staff time managing credit card issues.

“Daxko Payment Services was the only processor we looked at that had the Account Updater functionality and we knew it would help us serve our members better,” says Flatter. “With Daxko Payment Services, our conversations can be more focused on connecting with members rather than the unpleasant task of hassling them for updated card information.”

Automatically Reducing Declines
The team at the YMCA of Greater Dayton is pleased with Daxko Payment Services. The first time that Proactive Account Updater Service was run, more than 4,000 member cards were updated in Daxko Operations. Since then, credit card returns are down by 20% on subsequent draft dates. “For us to see returns decrease this quickly in just one draft, made our investment worthwhile,” says Krintzline. “And, to not have fees on returns is big for us,” adds Flatter.

Transaction Visibility
The YMCA of Greater Dayton is also quick to point out the benefits of increased transaction visibility they get with Daxko Payment Services. “I like having more visibility because it helps us better serve our members when we can explain why a card declined.”

Seamless Implementation
When asked about implementation, they agreed: “Actually, our implementation was seamless,” says Krintzline. “We have not had one hitch.”

Knox County YMCA Uses Daxko Facility Access To Offer 24 Hour Services

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As our world gets more complex, wellness facilities are working to offer services that fit everyone’s lifestyle. That explains the rise in 24-hour services by many health and wellness facilities, including YMCAs, JCCs, and other health clubs. In fact, a 2015 IHRSA article states that recent years have seen “continued growth of convenient, always open (e.g. 24 hour)” facilities. Knox County YMCA in Illinois saw 24-hour access as more than a growth opportunity; they saw it as a way to better serve their community.

“Offering a 24-hour facility was high on our list of what we wanted to offer our members and community,” explains Kelly Corbin, Associate Executive Director of the Knox County YMCA. “In our community, there are a number of businesses and organizations that work non-typical hours and we wanted to be able to serve everyone. The last two years we tested this by staying open until midnight during the week.  This was well utilized and we realized we needed to move forward.”

In order to provide that type of access for members, Knox County YMCA needed facility access controls when the branch was not staffed. When looking for providers, Corbin was attracted to Daxko Facility Access which allows integration with their existing Daxko membership software. “After a little research, we were pleased to find that Daxko had a solution for us that would work perfectly,” states Corbin.

The ease of implementing Daxko Facility Access has made the transition smooth for the team at Knox County YMCA. Corbin emphasized that integrating facility access with their membership software was a “huge advantage” for their organization. “It is very easy to turn access on and off. Members are able to use their existing membership key card (or barcode on the Daxko Mobile app) to scan and gain entrance. There isn’t a need for an additional key fob. You can easily see when members have scanned in or if they have had trouble gaining entrance. You are also given an app for the software and can open the locked door with your phone from wherever you are if needed!”

Corbin and her team wanted to offer additional facility access as an added benefit of membership. “One of the great benefits of a Knox County YMCA membership is that access to all of our branches is no extra cost, including the 24-hour facility,” she explains. Still, the increased services are benefitting both members and the Y. “It has been a great success. Year over year, we are up 1,000 members!”