Perpetually Evolving

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Team Member Spotlight: Daxko’s Flight Attendant

By | Culture, Life at Daxko, Team Member Spotlight | 3 Comments

Here at Daxko we enjoy a lot of perks: fruit served daily in our kitchen, fully-stocked refrigerators with more drink options than most restaurants, ever-flowing fountains of coffee with a variety of creamers, chair massages in-house, and Friday Family Lunches every week, just to name a few popular ones. These happy attributes of our work place don’t just appear out of thin air, however, and the magician behind the curtain in our Birmingham office is Daxko’s Flight Attendant*, Selina C.

A DAY IN THE LIFE OF SELINA

“The first thing I do when I get here is check my email to make sure there aren’t any last minute requests for lunches or meetings,” Selina says. “People email me about other things, too, like chairs that aren’t functioning. After I respond to those, I go downstairs and grab a coffee for myself to enjoy while I re-stock the fridge.”

In 2016, Daxko’s Birmingham office consumed 81,432 bottles of water from our refrigerator— that’s just water bottles and doesn’t include soft drinks and flavored water.

“I make sure that all the cans are facing forward. It bothers me if they aren’t,” Selina jokes. Her love of organization doesn’t stop there. “The fruit has to be color coordinated. You can’t put oranges next to grapefruits. You have to divide them up with apples or bananas, otherwise it doesn’t look right. And green apples can’t be placed by the bananas if the bananas come in too green.”

After re-stocking the drinks and fruit, Selina moves on to DaxPark and the Daxko Café to make sure that both of the Birmingham office’s two coffee machines are functioning and fully-stocked. “I usually get another coffee about that time, too,” she adds. “I have to make sure people have their creamers— all the ones they can’t live without!” Selina keeps tabs on supply stock throughout the week, but once a week she does a complete supply inventory. The kitchen, Grand Central (our Team Member supply room), and the drink closet are just a few areas that she inventories to keep the office well-stocked. 

“By the time I finish with all the re-stocking, it’s usually time to greet the Dash-and-Dine delivery and set that up.” Daxko Team Members enjoy the convenience of pre-ordering lunch twice a week with a direct deduction from their pay roll, and Selina sees the orders through from click to consumption. “Once I have those set up, I email everyone who ordered to let them know their food is here.”

FRIDAYS ARE DIFFERENT

Whether it’s a typical Friday with an Open Q&A with Dave, or a monthly Daxko-Wide meeting, Fridays for Selina always look a little different. “I try to stock the drinks before Q&A or Daxko-Wide before everyone comes in, and then I re-stock the drinks afterwards.” The coffee machines still need attention as well, and once those are taken care of, it’s time to set up for Friday Family Lunch— one of Daxko’s longest running traditions. This is one of Selina’s favorite roles. “I like picking the food we have. I like mixing it up. Between Friday lunches and Dash-and-Dine, I like to provide a variety,” she says. To wrap up the week, Selina will make supply orders and contact vendors for the week ahead. But before she attacks her Friday afternoon tasks, Selina grabs another cup of coffee. This is her favorite part of working at Daxko. “I like running into people at the coffee machine,” she says. “If there’s a line for coffee I wait to re-stock everything and chat with the people who are there in line. I love building relationships with my fellow team members.”

*If you’re wondering why Selina’s role is “Flight Attendant,” here’s a little Daxko history:  As Daxko began to grow, our CEO Dave, knew he needed to take on an assistant. Knowing the job would involve way more than a typical executive assistant, he decided he needed an “Air Traffic Controller.” From there, other roles fell into step with this title. Our office manager is “Ground Control,” and our Assistant office manager is “Flight Attendant.” Now you know!

Ellen D. is Daxko’s Air Traffic Controller, organization queen, master event planner, and lover of running.

Want to get in on the Daxko perks Selina provides? Learn more about working at Daxko, and check out our current opportunities.

Movin’ On Up: How I Managed the ‘Great Move’ from Customer Success to Implementation

By | Culture, Grow Your Career, Life at Daxko, Rewarding Careers, Talent | One Comment

About a month and a half ago, I was given the opportunity to take off my Customer Success hat and move over to the Implementation side of things, as a Project Manager/Solutions Analyst. The dual role would focus on getting our customers started and set for success on Daxko Operations, something with which I had only a little experience, helping launch the YMCA of Memphis & the Mid-South in December of 2015.

As clichéd as it is to say, the departure from the frontline of Customer Success was bittersweet. Feelings of sadness would creep in, even as I was excited about what the new role meant for me. I was anxious to move into something new, something bigger, only to be reminded of how good I had it by a teammate’s playful joking. It’s a good problem to have, not wanting to leave what you’ve got because of how good things are.

I am admittedly very bad with change. I knew that I wanted to move on, but leaving my Customer Success friends was difficult and saddening! What’s more, this was going to be something new and I might not be as comfortable in this new role as I was in my old one. How could I hope to climb to the same level of knowledge as I had in Customer Success?

These worry subsided as I realized a few things:

First, this ‘great move’ that I was worried about was all of twenty feet. Seriously, I can see my old desk and all of the frontline without even standing on my toes. Yes, I know what you’re thinking: I was being dramatic. Perhaps I was. But like most instances, it didn’t feel like ‘just drama’ at the time!

Next, I realized I already knew many people over here, including many teammates who had previously come from Customer Success, such as Kayla Ann, Kelsi, and Deeanna. I had worked with all of these guys for months when I had joined the Customer Success side. They not only made the switch, but were doing excellent work! What I might not know immediately, I could learn just as they had.

I still get to hang out with my former teammates even though all have transitioned to other teams.

I still get to hang out with my former teammates even though all have transitioned to other teams.

The last realization was that I could help lay the foundation for our customers in a way that would ensure their success going forward. While being on the frontline of Customer Success and answering questions for customers is a rewarding experience, having the ability to ensure things go smoothly for launching associations could be seen as a way of answering questions before they happen. I now have the ability to guide our customers through what might otherwise be a painful process, only for them to launch with everything working perfectly. My workflow has shifted from being reactive to proactive.

These three realizations made the transition less painful and substantially less scary. I wrapped up everything I was in the middle of for Customer Success, wrote some how-to guides around a few subjects and made the long, perilous five second walk to my new desk. I found balloons and new friends waiting for me. We went out to lunch at a sandwich place I really enjoy and the rest, as they say, is history.

This kind of cynical let down is the best: when you’re expecting nothing to go right and everything just fits right into place.


McKee S. is a Project Manager who loves playing video games and kickin’ around a hacky sack.

Daxko is looking for another Implementation Project Manager to join McKee and the rest of the team. Think you have what it takes? Apply here!

Daxko Kickoff 2017 and Achievers Club Winners

By | Culture, Employment Brand, Life at Daxko, Talent | No Comments

Every January, Daxko gets ready to start the new year by holding a company-wide Kickoff event. Kickoff 2017 was attended by our teams in Birmingham and Houston, spanned a Thursday evening and a full day (almost) on Friday and included a keynote from Dave Gray, team breakout sessions, and of course, lots of fun – and some unexpected surprises.

Kickoff 2017 was western-themed, so our Thursday night event included dinner, line dancing, old-timey photos, and plenty of games. You can see highlights in the video below. Who knew so many of our team members were such good dancers?

Our team breakouts were cut short on Friday because of inclement weather. In fact, most of our Houston team got snowed in after flights were canceled. Fortunately, they made the most out of a stressful situation. The team hung out with Dave and dined on pizza at the Aloft Hotel in Homewood. They were also caught on ABC 33/40 news line dancing in the snow!

We wrap up every Kickoff by announcing our Achievers Club winners. This prestigious award is one of Daxko’s top honors, and winners receive recognition, a trophy, and a trip. Due to the inclement weather, we were unable to announce the winners as planned. However, this past Friday, we held the ceremony here at the Daxko Birmingham HQ (with live video feed from both Birmingham and Houston). The winners will be going to the Boulders Resort & Spa in Arizona in April, and they won’t have to use any of their PTO time!

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Congratulations to all of our Achievers Club winners! This is a great group, and we’re proud to have such high-caliber team members working at Daxko.

Although Kickoff 2017 didn’t go quite as planned, we still count it as a success. We are excited about 2017 and ready to do great things in the Daxko Nation!


Ready to see where a career at Daxko could take you? Apply here for one of our current openings!