You hear the words “rewarding career” at Daxko a lot. In fact, providing team members with rewarding careers is part of our mission. In this video, I share an insider’s look at my personal career growth and the Customer Success Team.
Crystal S. is a Customer Success Team Lead who loves the hustle, her dog, and America.
Interested in working with Crystal? Check out our opening for Customer Success Advocate.
Last week I received an email notification about a review of Daxko on Glassdoor. After reading the review, which turned out to be a negative one from someone who identified themselves as a former team member, I actually felt somewhat personally offended. It’s a feeling I have yet to shake, and it has made me want to put another perspective out there. I don’t think what I am going to say will sway anyone’s already-formed opinions (as the title suggests – haters gonna hate), but I would like to put my voice out there as a positive reinforcement for a company that I believe in and devote my time & energy to each day.
The line the reviewer wrote that struck me the most was, “Everyone is happy ALL the time despite them working until 11 at night…” Wow! What is possibly wrong with everyone being happy all the time? This part of their statement baffles me so much that I don’t really have much else to say about it except that I think it is a testament to the people we work with and for. Was that supposed to be an insult? I like happy people. I like working with happy people, too!
What has me pondering more deeply is the part about working until 11 at night. I actually worked until nearly 11 on two nights the week before this post was made, so it made me wonder, “Did someone overhear me grumble about this, and then they added it to their negative review of our company?” Possibly. But you know what, when I work late, that’s on me. I do it because I want to catch up, I want to get ahead, or I simply want to GSD (get “stuff” done – keeping it G-rated, folks!). I don’t work late because I feel obligated to or because someone has asked me to. One of the projects I was able to complete definitely could have been put off to another time, but I knew it would be helpful to some of my team members, so I took personal time to take care of it, and that makes me feel good. I wish I could do things like that more often, actually.
However, the statement also made me realize that I need to watch my attitude about the things I choose to do, because it can easily rub off on others. As they say, it is much easier to drag someone down than it is to pull them up. I vow to try to be more positive about the opportunity I have to spend my time doing work that helps others. I vow to try to be that person that is happy ALL the time despite sometimes voluntarily working until 11 at night.
That brings me to another point. No matter what your role is at Daxko, we get to come to work daily doing tasks that directly or indirectly help others. One may argue that we are now more heavily in the for-profit member-based health & wellness industry, which doesn’t necessarily have the same mission as our non-profits – still, their customers are bettering their lives, and what we do affects their ability to serve them. How awesome & how rewarding?! Daxko prides itself on providing rewarding careers. We work hard. Sometimes we even work late. But how rewarding is anything if it isn’t hard work?
Christi B. is Daxko’s Sales Maestro who only gets going in the mornings after a generous dose of coffee & eyeliner.
Daxko is a software as a service (SaaS) business. One thing you’ll hear us and other SaaS businesses say is that the product is never “done.” It’s always evolving to meet the needs of our customers’ ever-changing requirements.
That’s one of the key value propositions of SaaS…you pay a subscription fee and not only do you get the product as it is today, but you reap the benefits on ongoing enhancements and innovation.
Simply stated, what was good enough yesterday won’t meet the needs of tomorrow, so the product must change to meet those future needs.
I find this to be equally true on two other fronts… our company itself, and me as an individual.
I recently heard Jason Fried refer to his company as a product. Just like a SaaS product, you have to continuously innovate, tweak and evolve your company. I couldn’t agree more, and I’ve always thought of Daxko in this way.
In fact, the intellectual challenge that comes with this is a big reason why I remain as engaged and intrigued as I was 14 years ago when I started this journey.
Defining, maintaining and continuously evolving the organization is the single biggest thing I’ve spent my time on over the past 14 years. I typically loosely refer to this simply as “culture.” It’s how we work, how we communicate, and how we’re organized. And it’s always changing. The fundamentals remain basically the same, but you must adapt the approaches. As Andy Stanley says: “Date the model, but marry the mission.”
More recently, I’ve really started to give a lot more thought to the same thing as it relates to me individually as a leader, and how I can share approaches and learnings with others around me.
How should I work differently as my role evolves to meet the needs of our team members and our customers? Where should I focus my attention to drive our company forward in the right way? How do I effectively spend my most precious resource (time) to drive the greatest impact? How do I create a personal “framework” that takes into account my family, health & fitness and faith?
Also, I’ve always been a believer in the power of “think time,” and I’m attempting to be more disciplined about time blocking. In fact, inspired by a TED Talk, we’ve implementing a version of this with our monthly, 4-hour blocks of “Hyper-Focus Time” where we create a meeting-free zone company-wide to give people the gift of uninterrupted time.
Finally, as the leader of Daxko, a way I help determine where I should and should not be focusing my efforts is to ask myself: “Am I only doing the things that only I can do?” Of course, then the trick is to have the discipline to focus on those things only.
In future posts, I’ll share how this part of my journey is progressing and what I’ve learned.
Here at Daxko we enjoy a lot of perks: fruit served daily in our kitchen, fully-stocked refrigerators with more drink options than most restaurants, ever-flowing fountains of coffee with a variety of creamers, chair massages in-house, and Friday Family Lunches every week, just to name a few popular ones.These happy attributes of our work place don’t just appear out of thin air, however, and the magician behind the curtain in our Birmingham office is Daxko’s Flight Attendant*, Selina C.
A DAY IN THE LIFE OF SELINA
“The first thing I do when I get here is check my email to make sure there aren’t any last minute requests for lunches or meetings,” Selina says. “People email me about other things, too, like chairs that aren’t functioning.After I respond to those, I go downstairs and grab a coffee for myself to enjoy while I re-stock the fridge.”
In 2016, Daxko’s Birmingham office consumed 81,432 bottles of water from our refrigerator— that’s just water bottles and doesn’t include soft drinks and flavored water.
“I make sure that all the cans are facing forward.It bothers me if they aren’t,” Selina jokes.Her love of organization doesn’t stop there.“The fruit has to be color coordinated.You can’t put oranges next to grapefruits.You have to divide them up with apples or bananas, otherwise it doesn’t look right.And green apples can’t be placed by the bananas if the bananas come in too green.”
After re-stocking the drinks and fruit, Selina moves on to DaxPark and the Daxko Café to make sure that both of the Birmingham office’s two coffee machines are functioning and fully-stocked.“I usually get another coffee about that time, too,” she adds.“I have to make sure people have their creamers— all the ones they can’t live without!”Selina keeps tabs on supply stock throughout the week, but once a week she does a complete supply inventory.The kitchen, Grand Central (our Team Member supply room), and the drink closet are just a few areas that she inventories to keep the office well-stocked.
“By the time I finish with all the re-stocking, it’s usually time to greet the Dash-and-Dine delivery and set that up.”Daxko Team Members enjoy the convenience of pre-ordering lunch twice a week with a direct deduction from their pay roll, and Selina sees the orders through from click to consumption.“Once I have those set up, I email everyone who ordered to let them know their food is here.”
FRIDAYS ARE DIFFERENT
Whether it’s a typical Friday with an Open Q&A with Dave, or a monthly Daxko-Wide meeting, Fridays for Selina always look a little different.“I try to stock the drinks before Q&A or Daxko-Wide before everyone comes in, and then I re-stock the drinks afterwards.”The coffee machines still need attention as well, and once those are taken care of, it’s time to set up for Friday Family Lunch— one of Daxko’s longest running traditions.This is one of Selina’s favorite roles.“I like picking the food we have.I like mixing it up.Between Friday lunches and Dash-and-Dine, I like to provide a variety,” she says.To wrap up the week, Selina will make supply orders and contact vendors for the week ahead.But before she attacks her Friday afternoon tasks, Selina grabs another cup of coffee.This is her favorite part of working at Daxko.“I like running into people at the coffee machine,” she says.“If there’s a line for coffee I wait to re-stock everything and chat with the people who are there in line. I love building relationships with my fellow team members.”
*If you’re wondering why Selina’s role is “Flight Attendant,” here’s a little Daxko history:As Daxko began to grow, our CEO Dave, knew he needed to take on an assistant.Knowing the job would involve way more than a typical executive assistant, he decided he needed an “Air Traffic Controller.”From there, other roles fell into step with this title.Our office manager is “Ground Control,” and our Assistant office manager is “Flight Attendant.”Now you know!
Ellen D. is Daxko’s Air Traffic Controller, organization queen, master event planner, and lover of running.
Want to get in on the Daxko perks Selina provides? Learn more about working at Daxko, and check out our current opportunities.