Jumping into Daxko

By | Culture, Grow Your Career, Interviewing, Job Hunt, Life at Daxko, Team Member Spotlight | No Comments

Jumping into Daxko is not unlike leaping into a rushing river, and I mean that in the best way possible. It doesn’t take much effort to be swept away by the culture and attitudes of the people around you. The community is so vibrant and outgoing; everyone permeates enthusiasm. After a few days people caught on that the bearded guy wasn’t just a visitor, and started introducing themselves to me and made sure to tell me that if I had any questions I could “come directly to them”.

The onboarding process has been thorough (looking at you, PCI Compliance) and sometimes puts you on the spot (I had to give a fun fact about myself at a recent company-wide meeting), but it feels more like a rite of passage to be worthy of joining an amazing group of people.

I applied at Daxko because I was looking for an environment of like-minded people who cared about what they did, how they did it, and perhaps most importantly, the people they do it with. I may be on chapter one of my Daxko journey, but if the rest of the book is anything like the beginning, I can’t wait to read more!


Zac R. is a Project Manager who loves naps, karaoke, and self-deprecating humor.

Five Years at Daxko

By | Culture, Grow Your Career, Life at Daxko, Rewarding Careers, Talent, Team Member Spotlight | No Comments

Anniversaries are kind of a big deal here at Daxko. Nope, not wedding anniversaries. Daxko-versaries. This month, I’m celebrating five years at Daxko, and I’m still so happy and grateful to work for such an amazing company. I’ve learned a lot in my time at Daxko – not only about navigating a career, but also plenty about myself. From developing a training program for new hires to crossing off a ton of states from my travel bucket list to landing a dream role as a marketer, I can truly say I’ve had an outstanding experience.

Of course, I’ve also had a lot of fun here, too. As you can see from the photo above, I take Daxko Halloween very seriously and have dressed as Wednesday Addams, Lydia from Beetlejuice, one of the twins from The Shining (along with my sister, who is also a Daxko team member), and a Ghostbuster in the past.

One of Daxko’s core values is synergistic teamwork, and working closely with other folks within the company has also helped me gain a lot of friends. Meg H. is one of those friends! She and I were on the Education Team at the same time, and we traveled a bit together to train our customers on Daxko’s software. I recently sat down with Meg, who will soon be celebrating her seven year Daxko-versary, to talk about our favorite memories, our career growth, and what we’ve learned during our time at Daxko.

Here’s to five more years! I can’t wait to see what I learn and how I grow as I continue my Daxko journey.


Janna S. is Daxko’s Talent Marketing Manager who is obsessed with animals and who often wishes she lived in the 1960s/1970s.

Process, the Perfect Team, and Psychological Safety

By | Building a Company, Culture, Healthy Stuff, Life at Daxko | No Comments

In 2013, Sam Hinkie took the helm as the general manager of an ailing Philadelphia 76ers (basketball) team and established what people refer to now as “The Process”. The Process was a calculated and devised plan to, over the course of several years, get the best young talent to the land of brotherly love where they could ball out. But like all good things, the process took time and included several (terrible) losing seasons, backlash from fans, and ridicule by analysts.

Hinkie, despite the controversy surrounding his tactics, was committed to The Process. Every act that he took, every decision his front office made, and every trade that he conjured was centered on his end goal: winning basketball games and building a franchise. Unfortunately, Hinkie supporters ran out of patience, and in 2016, he was forced out just a season away from the process finally (hopefully) yielding its first fruits.

Unlike the 76ers, Daxko has been a solid organization for years. But the similarity they share with the 2013-2016 76ers is the conviction that process is vital to progress. Understanding process increases scope and vision for where and what we want to be. I joined the Customer Success Team during a rebuilding phase; people were changing roles and moving on to other things during a busy time of year. Trusting the process was not easy when the phones wouldn’t stop ringing and cases piled up. The urge to overcompensate with impulsive hirings or knee-jerk reactions to problems were tangible. But with time, our a resilient and committed team weathered the storm. As we rebuilt, we became more tenured and experienced and, through deliberate hirings, we became stronger in number and proficiency. Now, a year and half later, our squad is stacked.

In trusting our process, did we achieve what we aimed to do? I guess it depends. The process of building a good team may not be able to quantify the intangibles that comprise a great one. Google, a company who prides itself on process and vision, recently conducted a study to uncover the characteristics of a perfect team. The study (Project Aristotle), despite pouring over decades of social and psychological group behavior and case studies on Google employees, found it hard to determine exactly what makes a great team. What they came to realize is that the lack of consistent patterns was because great teams took so many different forms. Some teams were balanced across the board which helped equally distribute duties. Other teams’ strengths varied but were able to give teammates tasks that fit their skill set. All in all, they identified two behavior traits that ran through the variations of great teams. One was what researchers call “equality in distribution of conversational turn-taking” which is a fancy way of saying that everyone on the team spoke an equal amount during team meetings. The other was social sensitivity, which is when people are aware of nonverbal cues: tone of voice, body language, group dynamics, facial expression, etc.

These observations comprise parts of what is known as “psychological safety”. The article quotes Amy Edmondson, a professor at Harvard Business School, when she says psychological safety is a ‘‘shared belief held by members of a team that the team is safe for interpersonal risk-taking.’’ Psychological safety is ‘‘a sense of confidence that the team will not embarrass, reject or punish someone for speaking up … it describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.’’

It seems that for teams to succeed, there must be a good process in place to build for scale and growth, bring in all-stars, and craft a crew that can perform. But what may be the crux of impactful work, meaningful careers, and a successful team rests in the truth that to be excellent is to value those around you. Where work becomes excellent out of a sense of joy rather than a sense of fear, resilience replaces timidity, employees are teammates, and culture is a communal commitment to who we are and what we hope to be.


Sam G. is a Customer Success Advocate who enjoys slow mornings, coffee, and homemade waffles with his wife every Saturday.

Transparency Means Show Yourself

By | Communication, Culture, Employment Brand, Healthy Stuff, Life at Daxko | One Comment

I’ll confess: I’m a word nerd.

Words are important. How you put something matters, whether that’s in conversation, email, or just in your own head. I’ll often get wrapped up deliberating the right words to use, validating my struggle with that Thomas Mann quote about writers.

In another blog post, I tried pinning down what we talk about when we talk about engagement and how Daxko embodies it. I want to try that with the word transparency in order to see how it guides Team Daxko in what we do every day.

We’re all familiar with the sense that transparent means “clear or see-through.” Our pals at Merriam-Webster define it as “easy to notice or understand.” And most relevant to the business world is this definition: “visibility or accessibility of information.”

At Daxko, transparency is a guiding principle that defines our culture. Transparency is Open Q&As with our CEO and it’s our open-concept collaborative workspaces. But what does transparency look like for individual team members and what they can control in their own day-to-day?

Another definition of transparent that’s closer to what I’m getting at here is “free from pretense or deceit.” And when you slice the word down to its Latin roots – trans + parēre – you get “to show oneself.”

When a company’s culture is defined by transparency, team members feel encouraged to be themselves when they’re at work.

For professional development last month, I took a course on communication strategies. We focused on creating our personal brand and exploring how we can better show ourselves in our work. Ask yourself this: What is your unique selling proposition, and how does your work show who you are, your background, and your talents? Answering that question is easier when you work in a transparent environment because of the implicit invitation to show yourself.

I also think a lot about our team’s brand, about how we show ourselves. The Engagement Solutions Team implements and consults on Daxko Engage and Daxko Mobile, two of Daxko’s engagement tools. How should our team behave given that we stand for building relationships through engaging interactions, that we’re all about meaningful communication? It means we should be and do exactly those things for our customers and for our teammates across the company. Why the heck shouldn’t we have a reputation as an engaging team?

Here are a few things the Engagement Solutions Team has done lately to better show ourselves:

  • Our team is full of creative types, and we’re always looking for ways to use our skills in design, writing, music, videography, and even Excel wizardry to enhance what we do.
  • We started referring to implementation phone calls as conversations—because words are important.
  • At our team pod, we have a board where we highlight a customer’s “Engaging Conversation of the Week” and hold a weekly poll/conversation-starter like, “Is pineapple on pizza an abomination? Y/N.” (It turns out pineapple is not an abomination.)

The work of transparency doesn’t end. It’s a style, a philosophy, and a challenge – whoever you are. As you go through your day, think about how you show yourself in the work you do. Think about the effortless groove you get into when you’re simply being yourself.

There’s always something good cookin’ on the Engagement Solutions Team. Here we are at a recent team building event, where we whipped up a Tropical Tiki Party meal.


Charlie P., Engagement Solutions Team Lead at Daxko, wakes up early for a good long run, a good book, or just because.