What’s it like on the Daxko Customer Success Team?

By | Culture, Grow Your Career, Healthy Stuff, Life at Daxko, Rewarding Careers, Talent, Team Member Spotlight | No Comments

You hear the words “rewarding career” at Daxko a lot. In fact, providing team members with rewarding careers is part of our mission. In this video, I share an insider’s look at my personal career growth and the Customer Success Team.


Crystal S. is a Customer Success Team Lead who loves the hustle, her dog, and America.

Interested in working with Crystal? Check out our opening for Customer Success Advocate.

Haters Gonna Hate

By | Culture, Employment Brand, Free Career Advice, Healthy Stuff, Life at Daxko | One Comment

Last week I received an email notification about a review of Daxko on Glassdoor. After reading the review, which turned out to be a negative one from someone who identified themselves as a former team member, I actually felt somewhat personally offended. It’s a feeling I have yet to shake, and it has made me want to put another perspective out there. I don’t think what I am going to say will sway anyone’s already-formed opinions (as the title suggests – haters gonna hate), but I would like to put my voice out there as a positive reinforcement for a company that I believe in and devote my time & energy to each day.

The line the reviewer wrote that struck me the most was, “Everyone is happy ALL the time despite them working until 11 at night…” Wow! What is possibly wrong with everyone being happy all the time? This part of their statement baffles me so much that I don’t really have much else to say about it except that I think it is a testament to the people we work with and for. Was that supposed to be an insult? I like happy people. I like working with happy people, too!

What has me pondering more deeply is the part about working until 11 at night. I actually worked until nearly 11 on two nights the week before this post was made, so it made me wonder, “Did someone overhear me grumble about this, and then they added it to their negative review of our company?” Possibly. But you know what, when I work late, that’s on me. I do it because I want to catch up, I want to get ahead, or I simply want to GSD (get “stuff” done – keeping it G-rated, folks!). I don’t work late because I feel obligated to or because someone has asked me to. One of the projects I was able to complete definitely could have been put off to another time, but I knew it would be helpful to some of my team members, so I took personal time to take care of it, and that makes me feel good. I wish I could do things like that more often, actually.

However, the statement also made me realize that I need to watch my attitude about the things I choose to do, because it can easily rub off on others. As they say, it is much easier to drag someone down than it is to pull them up. I vow to try to be more positive about the opportunity I have to spend my time doing work that helps others. I vow to try to be that person that is happy ALL the time despite sometimes voluntarily working until 11 at night.

That brings me to another point. No matter what your role is at Daxko, we get to come to work daily doing tasks that directly or indirectly help others. One may argue that we are now more heavily in the for-profit member-based health & wellness industry, which doesn’t necessarily have the same mission as our non-profits – still, their customers are bettering their lives, and what we do affects their ability to serve them. How awesome & how rewarding?! Daxko prides itself on providing rewarding careers. We work hard. Sometimes we even work late. But how rewarding is anything if it isn’t hard work?


Christi B. is Daxko’s Sales Maestro who only gets going in the mornings after a generous dose of coffee & eyeliner.

Living Unoffended

By | Culture, Free Career Advice, Healthy Stuff | 2 Comments

Offended. We’ve all been there. I’ve cried my fair share of offended, frustrated tears, and stomped my feet in anger at the gall of someone to make such an offensive comment. And the offense always comes at just the wrong moment, too. Maybe you can relate to one of these sentiments:

They have no idea how many hours I put into that! 

They have no idea how much thought I put into the planning! 

They have no idea how I managed to pull that off well with 5 other balls in the air to juggle, and I still managed to feed kids dinner when I got home!

There is an ancient proverb that rightly observes that “it is harder to win an offended brother than a strong city.” Our natural response to offense is anger and frustration. It only makes sense. But this angry, frustrated state doesn’t really do anything for me or anyone else, aside from cut down on my productivity (and it does). Lately I’ve been struck by how easily and how often I find myself offended—even if just slightly. So easily I let offense ruin my day or even my week, that I’ve decided something must be done. 

THERE ARE TWO TYPES OF OFFENDERS:

1) Those who mean well.

Though their delivery is offensive, there are many people who offer their “helpful advice” because they truly believe that it is just that: helpful. Their heart in sharing this advice with us, the offended, is not to belittle us, but to add to us. In these cases, difficult as it may be, I’m learning to look past the offensiveness of the implications the offender made, say “Thank you,” and laugh it off. Most of us have been on the offending side of this— the part where the words came out of our mouths, but just as they hit the air they didn’t sound like what we we had intended. There’s really no recovery. I’ve been on both sides of this, and I’m making the decision to have some grace for the offender when I’m on the offended side. 

2) Those who are just mean.

Let’s face it: these people exist. Everywhere. These are the people who WILL say and do mean things, and likely on PURPOSE, with no regard for their negative impact on us. They may even speak offenses passive-aggressively whilst smiling. What do we do about them? Here, I think it’s important to remember that all of us operate through the filter of our past experiences (both good and bad) whether we recognize it or not. Hurt people hurt people. People who have been talked down to talk down to others. Those who have been criticized to a pulp are the nastiest of negative critics. It’s the sad reality of the world we live in. My Momma always told me, “There’s a reason everyone acts the way they do. You never know everything someone has been through.” Here is where I’m learning, once again, to implement some compassion. Is it right for these people to speak this way? No (and in the right moment, with the right attitude, I might respectfully say as much if necessary). But there is something much more important going on here than my pride or feelings being wounded. Here is a human being who has likely been treated as less than a human being at some point in their life. How will I respond? 

In both scenarios I have two choices: I can stay angry and resentful towards this person, or I can choose compassion. This is the moment where I have decided that I want to live unoffended. I know it’s not easy, but I believe wholeheartedly in the truth spoken by Dr. Martin Luther King, Jr.: Darkness cannot drive out darkness: only light can do that. Hate cannot drive out hate: only love can do that. Kindness, not retaliation, is the answer. Compassion, not resentment, is the cure. I haven’t figured it out, but I want to live life unoffended. I think it’s in the best interest of my relationships, my workplace, and my own sanity. It’s going to take some practice, some encouragement, and some intentionality, but I think it’s worth it. 


Ellen D. is Daxko’s Air Traffic Controller, organization queen, master event planner, and lover of running.

 

Change Your Sound

By | Culture, Healthy Stuff, Professional Development, Rewarding Careers | One Comment

I recently went to Las Vegas with my fellow trainers, Kelly and Jill, for Professional Development. We attended the ATD training certificate program. There were several ATD sessions going on, so many of the rooms in Caesar’s Palace were full of people doing professional development. It was very cool to see so many people learning and furthering their careers.

For the training certificate program, we spent two days learning various training techniques from our instructor, Sardek (also known as Dr. Love, since that’s his last name). We spent a good part of the sessions doing group work, so I met lots of new people, including folks who work for Zappos and Hulu. On the third day, we actually had to give a presentation to our small group and they (as fellow trainers) gave us tips on our presentation techniques.

I learned many new ideas from the way Sardek facilitated our training and was able to think from different perspectives based on the feedback that my small group gave me. I was also able to build professional relationships and network with the new people I met, and we are all supposed to email one another at the end of March to talk about the ideas from the trainings that we’ve incorporated into our trainings.

The ATD conference taught me that pushing the envelope is important to making training unique to each attendee… which reminds me of something else – The Beatles (you know I have to put some pop culture knowledge into my blog posts!)

During our first night in Las Vegas, we went to see The Beatles: Love, a Cirque de Soleil show. If you’ve never seen it and you love The Beatles, please do yourself a favor and go see it. If you’re curious, here’s a snippet of some of the magic packed into an hour and a half of showtime.

I told Kelly and Jill that I would probably cry at some point during the show, because The Beatles are my favorite band and have been a longstanding love of mine. Abbey Road is my favorite album of all time and the first record I got on vinyl. Octopus’s Garden is my alarm song that wakes me up every morning. I’ve known the words to Hey Jude for as long as I can remember. Twist and Shout is in one of my favorite scenes of my favorite movie, Ferris Bueller’s Day Off (see THAT blog post here).

As you’ve probably guessed by now, The Beatles are a huge part of my life. I know every song. When Paul McCartney (my personal favorite Beatle) sang Hey Jude at the London Olympics and the camera panned out to show the ENTIRE WORLD singing along with him…that’s all you need to know about the legacy that The Beatles left in their wake.

And that’s the word I’m hinging this post on – legacy. In your professional life, you have amazing opportunities to create a legacy for yourself. Legacy defines the mark that you make on your company, your team, even in just the work that you do.

When we think about The Beatles, we think about a band that changed musical history. These floppy haired boys from Liverpool sang songs about wanting to hold your hand, and everyone went wild for it. The Beatles were a phenomenon. They changed music. But, an important thing to remember – The Beatles changed THEIR music. I could find someone reading this post right now and ask them what Beatles album they prefer, and that will tell me everything I need to know. Some people want to hang on to the Twist and Shout era, some people flow along with The Beatles, no matter the sound. But what we can learn from The Beatles and their legacy (there’s that word again) is that they changed their sound. They weren’t afraid to take risks (and probably take a little more than risks, judging by the song I Am the Walrus).

The times changed. They 60s melted away from A-line dresses and perfectly coiffed hair into peace signs and bell bottoms. The Beatles changed.

We can’t be afraid to push the envelope and to change. Often times, I am guilty of wanting to stick with what is working, because I know that’s getting the job done… but what if I could get the job done better, by doing something a little differently? Circle back to what I mentioned above – I learned so many new training techniques at the conference I attended, and I know they are going to help me do my job better. Sometimes, that little difference is all it takes to both change your sound and cement your legacy.


Deeanna S. is a Software Trainer, cat mom, and Tudor history buff who loves the outdoors.