What I’ve Learned About Pre-Launch, Post-Launch

By | Communication, Culture, Free Career Advice, Life at Daxko, Talent | No Comments

In February, I moved into a new role on the Implementation team. I am now a Project Manager, helping our Net Ventures customers come over to the Daxko platforms. Coming from our Post Launch team, on the Customer Success team, I felt like I was prepared for the role change. However, having been through some launches, I know now I could never have been fully prepared! I have definitely learned some lessons that I intend to keep in mind through all of my future launches.

First, nobody is perfect. All of the Implementation team has our customers’ best interests at heart, and I know our customers want their launches to go smoothly, but sometimes files get forgotten or misfiled, or someone’s sick when they were supposed to meet a deadline. The important thing to keep in mind is that everyone is trying their best to make sure this project is completed in time without having quality suffer. I think it really helps to put yourself in someone else’s shoes, and make sure you have some perspective to what others are going through. Also, giving people the benefit of the doubt when something is not done correctly will help you maintain positive relationships with everyone you come in contact with.

Secondly, plans change. This is usually because of the first lesson, but sometimes unexpected things just come up and you have to go with the flow. Now, as Project Managers, we are pretty limited to how much these plans can change, since we want to have our customers launch on a specific date, but there is always something that can be moved around. Again, we are all trying our best, and as long as we can come up with a new plan, we will still be achieving our goals!

Which leads me to my final thought, which is that flexibility is key! I think this might be the most important lesson I have learned, since it will flow into the other two. As long as everyone is a team player, and all have the same goals, we can make our dreams of using the Daxko software come true!


Kelsi G. is a Project Manager who loves exploring Birmingham with her husband, hanging out with her two crazy cats, and drinking craft beer.

Spring Training

By | Building a Company, Communication, Culture, Free Career Advice, Grow Your Career, Talent | No Comments

There have been some great posts to the Culture Blog recently by relatively new team members, which is so great to see! 

As a Daxko “veteran”of 16 years, I am still grateful for the career, the growth, and the new challenges that come with being part of the Daxko Nation. In the past year, I have had the great pleasure to work much more closely with our People Team. My greatest focus during that time has been collaborating on Team Lead development. As Daxko grows, we are shifting away from star performers who take on team lead responsibilities in addition to their work. In order to get to the next level, we need talented Team Leads who are passionate about developing high-performing, healthy teams. And that is their work. 

Team Lead work is not for everyone. Some people may think that being a Team Lead is a critical rung on the proverbial ladder of success. That’s not true. What makes us successful in our careers is that we love what we do, we are recognized for good work, and we are fairly compensated for the value we provide the company.  Many Daxko team members are absolute rock stars in their own right, and their career path will take them further down the path of expert software developer, major account sales, or critical account management. One of the worst mistakes Senior Leaders make is to take a rock star who loves what they do, and put them in charge of people, when their passion is the work, not the team. But for people who are gifted at the relational aspect of leadership, bringing together a high-performing team is probably the most rewarding work they’ll ever do. And every team member at Daxko, from those just starting out to those who are way down their rock star career path, will benefit from great leadership. 

On Tuesday, we spent an entire day off-site doing “Spring Training” for Daxko Team Leads. We focused on ways to develop a heightened sense of self awareness and social awareness. We broke into small groups and had lots of discussion on understanding our own emotional triggers, how to manage them, how to recognize them in others, and how to manage those. One of the most insightful take-aways from that session (thank you, Charlie Peters!) was that we need to take the time to respond, not react– and they are different. 

Our afternoon was filled with group work facilitated by Melva Tate. The topic was improving communication across teams. A few things became evident in that session: 

  • We all need to remember our responsibility as “Chief Communication Officer” for our teams.
  • We could use more clarity on which communication channels to use and when.
  • Clearer instructions need to be given on when and how to cascade information.
  • Communication skills like brevity, organization, focus, and action are lacking in some areas.
  • Some communication processes between teams need to be established (e.g. Infrastructure Team getting more lead time from Product).
  • Everyone would benefit from a more holistic view of Daxko and what different teams do, so we can better understand interdependencies.
  • Discussion about exercises involving multiple balls would make a great Kick-Off sketch! (you can thank me later) 

We have more work to do to come up with solves for our communication challenges, so more to come on that. If you are interested in being part of the communication solution, come see me any time! My “door” is always open.


April B. is Daxko’s Senior Vice President of Marketing. She enjoys historical fiction, foreign films, good food, and her career at Daxko.

A Little Bit Goes a Long Way

By | Communication, Culture, Life at Daxko, Workplace | No Comments

Recently I was leaving work when a Daxko Team Member (name withheld to protect the innocent) approached. Since I work on the People Team, I assumed this person had a need or issue on their mind. Imagine my surprise when he said he just stopped me to say, “Thank you.” I was speechless (which is rare for me…just ask anyone who knows me). But it was a moment that made my day.

He wanted to express appreciation for the work I do and to say that I am a valuable team member. It was a great way to end my day! This not only made me feel good though, it was also a great reminder that a sincere “thank you” at work can pay great dividends. So, let’s break it down:

  • Cost = 0 dollars and minimal time.
  • Benefits = more engaged team members, positive reinforcement of desired behaviors, and making someone’s day!

What does it take?

  • Willingness to look for people doing something right (and not just catch them doing something wrong);
  • Purposefully reaching out to that person (verbally, via a quick note, etc);
  • Being sincere. Tell them why you are thanking them so they know you mean it.
  • Don’t do it every day, but do it often enough. If you do it all the time, it loses it’s meaning to the person. But if it is so rare that spotting a UFO seems more likely, then you aren’t getting the benefits mentioned above as often as you could.

Daxko gives great, more formal awards as a way for the company to recognize excellent performance, but it is hard to beat a thoughtful, purposeful and genuine expression of thanks from someone you work with every day.

Who can you thank today?

The Importance of Using Your Professional Development Allocation

By | Communication, Culture, Grow Your Career, Life at Daxko, Professional Development | One Comment

I just got back from a trip to Seattle and Portland, where I visited some of our customers and went to UserConf. I am fortunate enough to work at Daxko, a place that actively encourages taking time off to better yourself, and gives you the funds to do so. Here are a couple things I learned on my Professional Development trip, and some tips on how to get that experience, even if you don’t leave the office!

  • Get outside of your box: Normally, as a Customer Success representative, I’m on the phones or answering support emails. For this trip, I was face to face with some of our customers, which is a completely different situation. You get to see how someone reacts to a piece of information, and it’s quicker than an email correspondence. This trip definitely helped me grow my communication skills. Take on a different project than you normally would, or shadow someone who has a different role in the company.
  • You are not alone: UserConf is a conference about education and insight for people working in customer support in the tech industry. Obviously, I work on a team of other Customer Success reps, but it was nice to meet people from other companies who are in a similar role. It was so cool to hear about the different tools and policies other companies have in place, and seeing if that information could be applied to Daxko. I would recommend going to happy hour or something with your coworkers in your department, and just talk about how they organize themselves, or certain practices they put in to place. You might have the perfect answer for something they’ve been struggling with!

It was great getting to explore some of the country I’ve never been to, but I did miss my sweet home, Alabama! I hope anyone reading can use these tips wherever they are.