Customer Story – Y in Central Maryland

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We recently had a chance to speak with Sherrie Rovnan, CFO, and Jeff Mazerski, Director of Software Applications, at the Y in Central Maryland, where they’ve been instrumental in creating and piloting Daxko’s Online Move Camper functionality.

Online Move Camper allows members and program participants to make changes to existing camp registrations within Daxko Operations, freeing staff from manual camp moves, and empowering parents and other guardians to adjust camp selections at a time that’s convenient for them.

Mazerski and Rovnan both stressed that online moves are a must for their organization. “We serve a lot of two-income families, and the most convenient time for them to sign up and change camp registrations is in the evening, when our central office may not be open. Working parents need the ability to do this online,” Rovnan states.

When asked about the biggest internal impact on their organization, Rovnan explains that the amount of staff time saved cannot be underestimated. “We have thousands of online moves every summer, so to have this functionality is vital for us. Changing camps can be very time consuming over the phone, and that was something that fell onto the front desk staff. We wanted to take that transactional interaction away from front desk staff and instead have them focus on more meaningful engagements with members. We can’t stress enough the amount of time saved with online moves.”

In fact, if you consider that each move takes about 10 minutes per support call for staff to assist guardians with the request, and you multiply that by the 2,000+ moves the Y in Central Maryland records in an average summer, online functionality could save more than 300 hours of staff time.

As far as the setup, Mazerski and Rovnan both agree that it’s simple. “There is not a lot of work involved to get it set up. All you have to do is set up the dates and fees,” says Rovnan. Mazerski adds, “Really, it’s just one extra set of fields to enter when you’re setting up your camps, and there are automated controls built in so the association has the power to close online moves prior to the session and charge fees if necessary.”

“Daxko has made it so easy,” Rovnan adds. “It’s so easy for the members and participants to do themselves. It takes you through it step by step. We haven’t had one parent call and say they didn’t understand how to do it.”

YMCA of Greater Cincinnati Discusses the Intersection of Tech and Community

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James McIntyre, CIO of the YMCA of Greater Cincinnati and Daxko customer, opens up about how he and his team utilize technology to drive community impact at the Y in the February issue of Business Review USA & Canada.

McIntyre goes into detail about their partnership with vendors including Daxko. When asked about their decision to go with Daxko, McIntyre says, “For the ERP system, we use Daxko which gave us enhanced reporting opportunities enabling us to make quicker and better business decisions.”

The YMCA of Greater Cincinnati’s work with Daxko Engage member engagement software also featured in the article. McIntyre explains how Daxko Engage helps them improve retention metrics at their association. “Daxko includes additional modules with a lot of value, including their Daxko Engage product,” explains McIntyre. “This enables us to know when a member checks in, what their interests are, if he/she is a donor and that individual’s pattern of activity; all very powerful engagement and retention tools. It also uses artificial intelligence to alert us to members who may not be fully engaged and are ‘at risk’ of leaving.”

Read the full article here:

From Our Customers: Daxko Operations

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Recently, we had a chance to catch up with Daxko customers about their experiences and efficiencies gained with Daxko Operations:

“One of the benefits for me of working with Daxko Operations is Daxko’s experience with the Y and I can tell that they have taken the time to get to know us as an organization, to know our culture and to know our brand and they bring that into what they do.  I don’t feel like we have to conform to Daxko’s systems or operations but they have brought us a product that helps us serve our communities the way that we are serving them, without having to change how we work.” – Leeann Buttram, YMCA of Memphis & the Mid-South

“YMCA of San Francisco, we are approximately an 80-million-dollar organization spread over 3 counties, with 14 branches. Our branches vary from our Urban Services Branch which is a social services branch that is not a membership base and we have a resident camp, we have a conference center and then we have 10 member-based locations. Daxko Operations allows us to use the system the best way we need to for each location but still be able to operate as one enterprise. It allows us to communicate to our members whether they are in a grant after school program, learning enrichment program or the member that is checking into the presidio YMCA at 5am to go on the Spin Bike. It allows us to be able to connect with all of our members, however they want to be present for us.” – Rachel Pacheco, YMCA of San Francisco

“The simplicity. When we get new staff, a new front desk staff person, I feel like we can do a two-hour training with them and they’ve already got it. So, just the punch, click, the simplicity of the program itself is great.” – Kendra Augustine, Cleveland County Family YMCA

“The decision to go with Daxko and implementing Daxko Operations was easy. We knew we wanted to go with someone that was already doing everything and doing it well. It didn’t make sense to go with someone who said in a year we may do this. In two years we may do this. Daxko was already doing it. Daxko’s a forward thinking company and we appreciated that.” – Angela Wallace, YMCA of Memphis & the Mid-South

“We value the partnership and find lots of use cases to use all of the Daxko suite to help us fulfill our mission.” – Rachel Pacheco, YMCA of San Francisco

Daxko/CSI Software Ranks No. 1 In the Top 100 Again for 2016

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CSI Software has once again captured the top spot for software providers in the Top 100, dominating the competition for the ninth consecutive year. Club Industry magazine’s annual Top 100 Health Clubs list ranks each company by gross revenue and is the benchmark for vendor market penetration.

SpectrumNG, CSI’s flagship software platform, helps health and fitness facilities improve customer relationships, cut costs, and make more money. More companies on the Club Industry Top 100 use SpectrumNG than any other vendor software. Repeating its top ranking from last year, CSI put up even more impressive numbers in 2016.

CSI’s 39 percent market share for 2016 is more than the combined total of their next seven competitors. Also, the company’s 39 percent share represents its largest share to date, extending its Top 100 lead while continuing to show year-over-year share growth.

Along with the fitness centers CSI serves, the company aims to create a wellness environment where health, happiness and technology come together.