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Daxko Kickoff 2017 and Achievers Club Winners

By | Culture, Employment Brand, Life at Daxko, Talent | No Comments

Every January, Daxko gets ready to start the new year by holding a company-wide Kickoff event. Kickoff 2017 was attended by our teams in Birmingham and Houston, spanned a Thursday evening and a full day (almost) on Friday and included a keynote from Dave Gray, team breakout sessions, and of course, lots of fun – and some unexpected surprises.

Kickoff 2017 was western-themed, so our Thursday night event included dinner, line dancing, old-timey photos, and plenty of games. You can see highlights in the video below. Who knew so many of our team members were such good dancers?

Our team breakouts were cut short on Friday because of inclement weather. In fact, most of our Houston team got snowed in after flights were canceled. Fortunately, they made the most out of a stressful situation. The team hung out with Dave and dined on pizza at the Aloft Hotel in Homewood. They were also caught on ABC 33/40 news line dancing in the snow!

We wrap up every Kickoff by announcing our Achievers Club winners. This prestigious award is one of Daxko’s top honors, and winners receive recognition, a trophy, and a trip. Due to the inclement weather, we were unable to announce the winners as planned. However, this past Friday, we held the ceremony here at the Daxko Birmingham HQ (with live video feed from both Birmingham and Houston). The winners will be going to the Boulders Resort & Spa in Arizona in April, and they won’t have to use any of their PTO time!

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Congratulations to all of our Achievers Club winners! This is a great group, and we’re proud to have such high-caliber team members working at Daxko.

Although Kickoff 2017 didn’t go quite as planned, we still count it as a success. We are excited about 2017 and ready to do great things in the Daxko Nation!


Ready to see where a career at Daxko could take you? Apply here for one of our current openings!

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How to Impact Your Community in Just One Hour

By | Community, Culture, Healthy Stuff, Talent, Technology | No Comments

Throughout last week, several members of the Daxko Software Engineering team visited five different schools in the Birmingham area to teach an Hour of Code. Code.org organizes this campaign annually to teach students about computer science. The concept is simple – spend one hour doing a fun, engaging activity that educates kids on coding. The Daxko team used several methods to teach kids about how code affects many of their daily activities, including Scratch, a BB-8 robot, and Minecraft.

Hour of Code isn’t only fun for the kids – it is genuinely fun and rewarding for Daxko team members as well.

Daniel V. is a QA Engineer at Daxko, and he enjoyed seeing the kids “genuinely interested in code and excited about technology.” He continues, “Kids are growing up in a time when technology touches all parts of life, so they seem extremely interested in learning how it gets put into motion. Before working at Daxko, I didn’t have much exposure to computer science. I was inspired to help my own children learn about it through my involvement with Hour of Code this year. I hope to be involved in Hour of Code in the future as well.”

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Napo M. facilitating for a classroom full of students

 

Shaun S. is a Software Engineer and has been with Daxko for several months. He says, “I had a great time playing coding games with the students using a BB-8 Sphero robot. We played magic 8-ball together and then programmed the robot to drive around, gesture, and say things to the kiddos. Every class asked me where they could get their own Sphero to program. The Elves will be busy making BB-8 Spheros this year!”

Shaun happened to teach his Hour of Code at the school where his wife Haley is a librarian. She added, “All my kids really loved the Hour of Code presentation! It was such a big hit that Brookville Elementary is buying its own Sphero!”

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Nick M. and Butch M. discussing how code is like Legos

 

Butch M., Daxko’s QA Team Lead pictured above, says, “Seeing kids’ faces light up once they realize they can code is a great feeling. The kids we had the opportunity to share our time with is the next generation. It was great introducing the younger kids to some basic programming concepts and giving the older kids some resources they can use to get started coding. Minecraft + Python Scripting = Kids’ Minds Blown!”

Kelly M. is a QA Engineer at Daxko, and this was her first year to participate in Hour of Code. She enjoyed it, saying, “It was incredibly exciting and inspiring to see so many young girls and boys announce their tech dreams during our brainstorming session. All the kids were very motivated to finish their projects and problem-solve their way through code issues. If the future of technology is in their hands, we’ll be okay!”

The Hour of Code is an easy way to impact your community. The Daxko team will definitely be participating again in the future, and we encourage you to do the same. Get started here! Let’s do our part in paving the way for the Software and QA Engineers of the future.

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What Language does your Software Speak?

By | Customer Experience, Engagement, Industry, Membership, Mission Delivery | No Comments

mtenhakenThis is a guest post from Mark Ten Haken, Director of Information Systems for the Greater Green Bay YMCA. In this post, Mark shares his experiences when searching and selecting a new YMCA software provider. 

Guppy, SACC, AOA, MFA, Engagement, Retention, Termination, Renewal….what language is that? I bet if you show that list of terms and acronyms to somebody outside the Y, you get an entirely different set of answers than if you show them to Y staff. Yes, we at the Y speak our own language but does the software we use understand it?

When we started the process of selecting a software vendor, we developed an extensive list of functionality requirements. Can the software handle 2nd child discounts? What about 3rd party billing? Is there social media integration? Can we draft people other than the 1st and 15th of the month? Is there a simple way to print invoices? Will the software handle gift cards to our expectations? Is there a convenient way for people to join online? Can you divide your campaign into teams? Are there reports for this…are there reports for that? ….well, you get the idea. These things (and more) are all important things to consider when selecting a software vendor.

After you have put together your long list of functionality requirements. After you have developed the surveys you will distribute to staff to evaluate vendors. After you have crossed your ‘t’s and dotted your ‘i’s, there may be one final question that you should consider that may be the most important one of all; what software best speaks the Y language? At the surface this may seem insignificant or overly simplified, but after you give it some thought, the answer to the question in invaluable.

For a decade, we struggled with a piece of software that got lost in translation. What we considered a terminated membership meant something different in the software we were using. A renewal wasn’t really a renewal as we think of it. Retention was hard to measure when the system didn’t quite know how to treat a renewal or termination…an upgrade from an adult membership to a family membership? …whew!.. that really skewed the retention measurement. What about member engagement?…that might as well been Martian language to the software we were using because it didn’t understand the concept. How do we expect staff to be effective and efficient when they, and the software they are utilizing to better serve and engage members, speak two different languages?

We shouldn’t need translation between all the terms, concepts and measurements that are involved with the Y model and the software that serves us. We shouldn’t need a translator to accurately measure what the Y considers to be a terminated member, a membership renewal, or a retained member even if the member upgrades from adult to family. We shouldn’t need to compromise customer service because answers are hard to find. We shouldn’t need to bend and mold our way of doing things to fit into the confines of a piece of software that doesn’t speak our language.

We should expect our software to understand social media integration. We should expect our software to accurately measure year over year terminations and new member comparisons. We should expect the software that we use to understand MFA, SACC and AOA. We should expect our software to understand the need to quickly serve and provide answers to members either online or at our front desks. We certainly should expect our software to intimately understand and measure member engagement so we can better serve our members. We should expect our software to speak the Y language. Daxko speaks our language. What language does your software speak?

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Daxko Team Members Impact Communities Across the U.S.

By | Community, Culture, Employment Brand, Healthy Stuff | 5 Comments

Today, we hear from one of our remote team members, Jim Keeter, who works in Portland, Oregon. Jim decided to spend the Thanksgiving holiday with a friend in Arizona, giving back to those in need.

A college friend of mine and I have celebrated a few Thanksgivings together, the most recent being 4 years ago. He was living in San Diego, and I was living in Seattle. We decided to spend a long 5-night Thanksgiving weekend in Las Vegas. Yes, it was painful! My friend moved to Scottsdale, AZ a few months ago and talked me into spending Thanksgiving this year with him. Instead of wasting more money, brain cells, and time (ha!) we decided to do something a little more real, more genuine, and more in the spirit of Thanksgiving. We came up with the crazy idea to cook 12 turkeys and all the fixings for those in need. Everyone needs a real home-cooked meal, especially on Thanksgiving!

We ended up cooking:

  • 12 turkeys
  • 60 pounds of mashed potatoes
  • Homemade stuffing
  • Green bean casserole
  • Corn
  • Fresh rolls
  • Pumpkin pie
  • Apple pie
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Where do you thaw 12 turkeys? The bathtub, of course!

 

And we delivered the meals, along with ice cream, sodas, water, and a few beers. When the day was over, we had fed of 120 homeless Americans in the Phoenix area. I’m thankful to have spent time with warm, kind, loving souls who are starving for hope, respect, acknowledgement, a smile, hug, or plate of warm food. I am proud to say I spent my holiday embracing and feeding our sisters and brothers, and making a difference.

Best of all, this was easy. So I propose we all try to show a little kindness this holiday season and throughout 2017 with something I’m calling the 12th Man Holiday! You can start this on 12/12, and the idea is simple: Make a difference. Buy 12 pizzas for strangers, pay for 12 parking meters, yield for people at 12 stop signs. Any act of kindness and helpfulness is fair game. Mark the 12th day of every month as 12th Man Holiday, and make a difference.

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