Recently, I had the opportunity to attend a Change Management course through ATD with some coworkers from the Launch and Education team. We spent two full days discussing Change Management and how it relates to our work. We discussed change management theories and split off into groups to dive into how we would apply them to our work. Aside from the educational value, this experience also proved to be an excellent team-building activity.

On Day 1, we indulged in churros – see glorious examples below.

Although we were tired after a day full of information, we still found time to hang out. We ate at a fancy wine and burger shop called Zinburger and made an impression around the Lenox mall in Atlanta.

Upon leaving, a couple of us decided to further explore the city and ended up on Krog Street which is known for its ever-changing graffiti.

I learned much more about my team members on the second day. For starters, we’re a creative bunch. Check out these amazing posters about the characteristics of a “Change Agent”:

Secondly, we’re a fidgety bunch. ATD provides pipe cleaners, dice, and scented markers on the tables for those that need to do something with their hands during class discussions. I was amazed at the creations my teammates made. Interestingly, as I looked around the room, the only people who were fidgeting were people from Daxko. Eventually, it caught on, and others started to create pipe cleaner masterpieces. The real question: do we fidget because we’re creative? Or does fidgeting spark creativity? Either way, seems like we’ve got this down.

At the end of the second day, the class stood in a circle and discussed Change Management quotes that resonated with us. More importantly, we also talked about what our action items would be.

Change Management is important to our company because we are constantly changing, but it is also helpful to have a grasp on the concept because our customers are in a period of change when they decide to implement our software. Understanding the phases they endure in a change process and how we can guide them to a successful result helps us better serve our clients.

It was great to see our culture outside of the walls of Daxko. This offsite excursion reminded me that our culture is contagious and whether or not we realize it, we do an awesome job of embracing change. I can’t wait to take what I’ve learned to create exceptional experiences during times of change for our customers.

“Why not go out on a limb? That’s where the fruit is.” – Will Rogers


Emily V. is a proud dog mom, and Netflix connoisseur, and lives on Daxko’s Engagement Solutions Team.

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