The YMCA of Greater Dayton was looking for a payment processor that could offer their association more features without sacrificing exceptional service to members. Specifically, the YMCA was seeking ways to reduce processing fees, reduce returns, eliminate avoidable declines and decrease labor costs.
Pamela Flatter, IT Training & Operations Support Director, and LeAnn Krintzline, Accounting Manager were pleased with their current processing, but wanted upgrades that addressed these items as well as offered a single source of information and service. They found that Daxko Payment Services not only met with their current needs but also satisfied their business objectives.
Serving Members Better
“We have 10 branches, a resident camp, over 40 program sites and we serve more than 40,000 membership units. The majority of our members pay by credit card, so we needed a payment processor that could help us serve those members better,” explains Flatter. The team was particularly intrigued by Daxko Payment Services’ Proactive Account Updater Service. Daxko’s Proactive Account Updater Service automatically checks for outdated cards prior to the scheduled draft dates and updates cards automatically. This service reduces the number of declines, reduces membership cancellations, and saves staff time managing credit card issues.
“Daxko Payment Services was the only processor we looked at that had the Account Updater functionality and we knew it would help us serve our members better,” says Flatter. “With Daxko Payment Services, our conversations can be more focused on connecting with members rather than the unpleasant task of hassling them for updated card information.”
Automatically Reducing Declines
The team at the YMCA of Greater Dayton is pleased with Daxko Payment Services. The first time that Proactive Account Updater Service was run, more than 4,000 member cards were updated in Daxko Operations. Since then, credit card returns are down by 20% on subsequent draft dates. “For us to see returns decrease this quickly in just one draft, made our investment worthwhile,” says Krintzline. “And, to not have fees on returns is big for us,” adds Flatter.
The YMCA of Greater Dayton is also quick to point out the benefits of increased transaction visibility they get with Daxko Payment Services. “I like having more visibility because it helps us better serve our members when we can explain why a card declined.”
When asked about implementation, they agreed: “Actually, our implementation was seamless,” says Krintzline. “We have not had one hitch.”