Our Customers Say It Best: Daxko Customer Success Team

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We had a chance to talk to some Daxko customers about their experiences with our Customer Success Team.

“Probably one of my favorite parts of Daxko is just the customer service. The kindness and sincere caring about what we’re going through and what we’re dealing with on our end.”  -Kendra Augustine, Cleveland County Family YMCA

“When we have a question or an inquiry or a problem we put that into support and the feedback is quick. We know we aren’t Daxko’s only customer, we’re not Daxko’s only Y but…they are a very responsive company. That is appreciated because I know that’s what our members want from us.”  -Angela Wallace, YMCA of Memphis & The Mid-South

“I feel them smiling when they are emailing. I feel them smiling when they’re on the phone, and it really is always just such an upbeat response, yet it’s still professional. You can be professional and still be personal and Daxko’s just found a great way to blend those two.”  -Molly Frederick, YMCA of Greater Birmingham

“It was great to have the support of the Daxko team…In previous conversions and implementations we didn’t have as much support so it was great through the 17 week period to have the Daxko staff help us work through and think through processes that we would need. In particular, Standard Operating Procedures which we have found to be just priceless in terms of our ability to operate and for our staff to be able to have set of practices that they can look at and help them along the way as they navigate through Daxko Operations.”  -Jarrod Covington, YMCA of Memphis & the Mid-South

“It’s about relationships and I think we are in the relationship business so to work with a company that is also about relationships is important. I think it makes transitions easy as there is new software rolled out or new products…when we are ready to make that move it’s already there.”  -Angela Wallace, YMCA of Memphis & the Mid-South

“If you are looking for a company that will support you not only in your software needs but also the questions you have about trends and membership and ways to take care of those members, they are partners and it’s like having an extended family at the other end of your computer. I have learned to appreciate Daxko and to appreciate the tools that it brings to the table and provides the staff team [with] everything at their fingertips to be successful.” – Joe Paslay, Cleveland County Family YMCA


Futuristic Management

By | Culture, Employment Brand, Free Career Advice, Grow Your Career, Life at Daxko, Talent | No Comments

Flashback to two years ago: I’m gathering my thoughts and preparing my team’s presentation in our management class. Nervous energy is evident. We’re moments away from giving an hour-long presentation about a “forward-thinking” company. The clock indicates that class has started, and we dive in… We spend the hour discussing idealistic ways of managing groups of teams and individuals, the qualities of an effective leader, and how all of this actually looks in practice. For what?

Why do we even discuss this in the university setting if it is hardly in practice in the workforce?

Because it is the future, and the future is happening now.

According to the Birmingham Business Journal, young people –people like me– want to make a difference in the world. We want to collaborate and have the opportunity to come up with innovative ideas and creative solutions. Let’s be realistic, though. Daxko was my “shoot for the stars.”

Daxko is a fast-paced, exciting environment where team members are asked to be creative. We’re asked to challenge the status quo. If there is a better way of doing something – why not try it? Daxko reminds me a whole lot of that forward-thinking company my team gave a presentation on two years ago. This job was the dream.

When I came aboard, I was enthralled to be inside the type of environment I previously (idealistically) discussed. This is a management major’s playground.

I see the trust within a team and how that allows for more open communication.

I see the effects of being surrounded by excellent, innovative leaders.

I see the transparency and the free flow of information.

And, for what? The impact it makes on our team is immeasurable. We feel valued and capable. We have a dynamic environment that is open to necessary change. Our ideas become customer solutions which enables them to fulfill their mission.

Every single day I notice how Daxko utilizes those “idealistic” management practices, and I love the opportunity to observe and be a part of those practices. Team members aren’t tied to our desks if we feel that we could be more productive elsewhere. Company, product, team, and individual goals are available on our intranet. This transparency enables us to see what our peers are working towards and allows us to collaborate with them to help accomplish their goals. We even have weekly 1:1s with our team leads to discuss the day-to-day and our professional development.

At the end of the day, I go home looking forward to the contribution I’ll be able to make the next day. I already love what I do after one month!

Emily V. is a proud dog mom, and Netflix connoisseur, and lives on Daxko’s Engagement Solutions Team.

Daxko Turns 18 and Says Goodbye to an Old-Timer

By | Building a Company, Culture, Employment Brand, Healthy Stuff, Life at Daxko, Talent, Workplace | 2 Comments

Today, Daxko hits a milestone. It’s our 18th birthday! So in a way, we are now “officially” an adult, even though we don’t always act like it.


We mark our birthday by the start date of our first-ever team member, Wei Jiang on October 14, 1998. Wei remains a key member of our software development team, and he has played a critical role in our success and growth. 

wei-02Wei has seen and done a lot over the past 18 years. Not only was he the creator and keeper of many of our software products, but he’s also experienced the highs and lows of being a part of a growth and change-oriented company. 

One of the inventible changes is the coming and going of team members, and today marks the celebration of one of those departures — a “retirement” if you will.  

Over her 16 years, 8 months and 13 days at Daxko, April Benetollo has led marketing, sales, product management, our People Team, career development, and more “assignments” I’m sure I’m forgetting.

dsc00013april_nationapril02We’ve experienced 14 straight years of double-digit growth, have a dominant position in our market and have built a very strong brand, and April has played an active, key role in all of it. We’re very thankful for her massive contributions and are excited for what lies ahead in her career.

April now joins an impressive alumni group, including Uncle Barry, Britney, JSides, Holly, Jeremy, Keefus, Toby, Susan, Austin, Tony, Anne and so many others. 

But we also have a great group of remaining old-timers such as Wei, Ming, Saranda, Rick, Patrick, Dan Van, Josh, Bryan, Todd, Heather and several Matts to name but a few, as well as newer team members like Moses, Kelly, Emily, Gabby, Colby, Napo, Alex and Mike that are ready and able to keep the momentum going strong and take us into the future. 

As we celebrate these milestones, it acts as a reminder of how the entire team — alumni, old-timers and relative newbies alike — are the reason behind our success. 

Thanks Team Daxko!





7 of My Wildest Daxko Moments

By | Culture, Grow Your Career, Healthy Stuff, Life at Daxko, Workplace | 5 Comments

How did I already make it to my 7th year at Daxko? If you didn’t know, reaching the 7th year in Daxkoland is kind of a big deal because you get a one-month paid sabbatical. Looking back on my 7-year career, I’ve had so many “learning opportunities,” misadventures, and hilarious stories that need to be shared. That’s why I’m gifting you 7 of my wildest Daxko moments. I hope you enjoy reading about my failures and triumphs!

#7: The Time I Bought a Haunted Doll
When we moved to a new office and I was tasked with designing fun themes for our meeting rooms, I thought it was the perfect opportunity to create a haunted house-themed room we named “Spooky.” That’s when I found Annabelle – an antique, porcelain doll with alien-green eyes (that see straight through to your dark soul) and a chipped pinky finger. She sits in Spooky, haunting anyone who dares to enter. I often find her turned around, covered up, or banished from the room, because she’s a little unsettling for some; but I think it’s nice to have her looking out for me. Annabelle’s always got my back!

Just your average, everyday office decoration.

Just your average, everyday office decoration.

#6: The Time I Threw an Awkward Costume Party
One year, our CEO asked me to organize a fun, fall-themed event for our Team Members. I’m pretty sure he just wanted a tailgate party, but because I always learn the hard way, I thought I’d shake things up with an Oktoberfest party! In the month of November. At a seedy bar. During a football game. Needless to say, no one was jazzed about breaking out the lederhosen (Ompa!) or playing my reindeer games (German trivia, anyone?) at my “Novemberfest” party. Alanis is right – you live, you learn. Just give the people what they want – beer, football, and ‘merican clothes.

Testing, testing... is this thing on?

Testing, testing… is this thing on?

#5: The Time I Hired a Magician… For Adults!
You know how to magically make all the enthusiasm in a room disappear? Hire a magician for your party of adults! This is an example of me “thinking outside the box” for events (you’re welcome, Daxko). The “magnificent” magician I hired donned a cape and did those pull-a-quarter-out-of-your-ear type “magic” tricks. The party flopped like rabbit ears out of a magic hat.

#4: The Time I Danced Like No One Was Watching (But They Totally Were)
As a kid, I really wished I was one of the Fly Girls on In Living Color. This is probably why I accepted (without hesitation) a teammate’s request to be a backup dancer in his Daxko talent show act. Two words: Gangnam Style. Two more words: We lost. On the plus side, I finally perfected my Gangnam Style pony prance.

Always willing to shake my groove thang for Daxko.

Always willing to shake my groove thang for Daxko.

#3: The Time I Became a Daxko Rap Star
Secret’s out – I’ve got some mad rhyming skills. I’m no Nicki Minaj, but I made Daxko pretty proud (or embarrassed) by writing a rap song called “It’s the DaxLife.” I also directed, produced, and stared in the music video. It’s off the chain. Or maybe just off. Check it out! It’s 3:20 minutes of your life you can never get back.

Watch out, Internet - we're going viral!

Watch out, Internet – we’re going viral!

#2: The Time I Came Out
There’s nothing quite like waiting 5 years into your new job to come out. In case you’re not following, I mean out of the big ole gay closet. Lesbi-honest – it was one of the hardest and most awkward things I’ve ever had to do (outside of everything mentioned in this post). If you’re ever struggling for the right words, I recommend saying nothing. Just post your lesbian wedding photo Christmas card (“Merry and married!”) on the company bulletin board for all to behold. In all seriousness, I’m glad to work in a place where I can be myself.

#1: The Time I Partied Like a Daxko Celeb in Costa Rica
Achievers Club is the top award at Daxko. It’s awarded annually to the top 10% of the company – folks who were nominated by peers for their exemplary accomplishments during that year. I was shocked (and I’m betting you are, too!) to learn I won the award for my work in 2014. As a result, I got to enjoy a very adventurous, all-expenses-paid vacation to Costa Rica where I drank lots of delicious coffee and encountered many, many chill iguanas.


First, I’d like to thank the Academy…