DAXKO ENGAGE: August 2014 UPDATES

By | Daxko Engage, Daxko Engage Releases | No Comments

We’ve been busy making updates to Daxko Engage to help you retain members and drive involvement. Here are a few things that we’ve recently released:

New-Critical-Role

New Daxko Engagement Index Level
As the Daxko Engagement Index has evolved, we’ve discovered a segment of units that have an escalated risk of leaving in the next 90 days (compared to the High, Med, and Low scores). We’ve added a critical tag that allows you to create groups and run initiatives—all designed to help you get these members engaged and keep them around.
Read more about this new critical level in this blog post.

 

unit status options

New time interval options for “Unit Checkins”
Daxko Engage customers have been instrumental in providing feedback about the software. We’ve heard (more than once or twice) that you’d like additional options other than “2 weeks” and “90 days” for our Unit Checkin group rules. We’ve added more options, including 30 days, 60 days, 6 months, and one year.

 

new email merge fields-august-2014

New Email Merge Fields
We’re making it easier for you to automatically add member information and content with out having to change this information in every place it appears thanks to new merge fields. This should go a long way in saving you time so you can get out from behind the computer and interact with your members!

Don’t forget to check back regularly as we post more updates to Daxko Engage, along with other Daxko products. 

board-governance-blog

Board Leadership

By | Board, Industry, Leadership, Mission Delivery, Organizational Health | No Comments

massey2I have attended a lot of meetings of boards and committees.  I know I have averaged more than one a week for the past 15 years – so I have to be approaching a thousand.  I have come to know and become friends with many board members and they tell me things in the parking lot after meetings.

First, some brutal facts:

  • Boards haven’t changed much in the last 3 decades.
  • Most boards have 3 groups: fully engaged, sometimes engaged, and barely connected.  The percentages of each group can vary.
  • Board members may love the organization; but they still don’t think much about it between meetings.
  • Many board members ask themselves if they should attend a meeting about 30 minutes before the meeting.

Some observations:

  • Governance has trumped leadership.
  • Staff and board expectations differ.
  • Roles are not clear.
  • Board meetings are too much…too many agenda items, too many people, too many reports, and too much of a choke point for effective leadership.

But everything listed above can be changed if leaders are willing to shake things up a bit.

  • Separate governance activity from leadership of the organization.  Governance is only whatever the organization or government requires. Everything else is designed to lead the organization.
  • Staff need to change their expectations of board members. Volunteers are involved to make their community better through the organization. While they want the organization to be better – it is primarily so it can produce more significant results in the community.
  • The old model of boards declaring “what” to do and staff figuring out “how” to do it is changing.  It is much more of a hybrid and joint effort.  For each issue, separate “providing input” and “making decisions” for role clarity.
  • Make board meetings less about information exchange and more about strategic discussions.  Use an online system to share information and spend valuable meeting time in facilitated discussion.

And finally, some “what ifs:”

  • What if we lead more from an association and larger community perspective than from an aggregate of neighborhoods and programs?
  • What if we provided more research than anecdotes?
  • What if we had a Vision Council in addition to a board?
  • What if we had the courage to say “no” to some good things so we could say “yes” to some transformational things that would produce significant, measurable results?

Are you disturbed by all these observations?  I hope so.  Let me know what you think by adding your comments below.