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Daxko Kickoff 2017 and Achievers Club Winners

By | Culture, Employment Brand, Life at Daxko, Talent | No Comments

Every January, Daxko gets ready to start the new year by holding a company-wide Kickoff event. Kickoff 2017 was attended by our teams in Birmingham and Houston, spanned a Thursday evening and a full day (almost) on Friday and included a keynote from Dave Gray, team breakout sessions, and of course, lots of fun – and some unexpected surprises.

Kickoff 2017 was western-themed, so our Thursday night event included dinner, line dancing, old-timey photos, and plenty of games. You can see highlights in the video below. Who knew so many of our team members were such good dancers?

Our team breakouts were cut short on Friday because of inclement weather. In fact, most of our Houston team got snowed in after flights were canceled. Fortunately, they made the most out of a stressful situation. The team hung out with Dave and dined on pizza at the Aloft Hotel in Homewood. They were also caught on ABC 33/40 news line dancing in the snow!

We wrap up every Kickoff by announcing our Achievers Club winners. This prestigious award is one of Daxko’s top honors, and winners receive recognition, a trophy, and a trip. Due to the inclement weather, we were unable to announce the winners as planned. However, this past Friday, we held the ceremony here at the Daxko Birmingham HQ (with live video feed from both Birmingham and Houston). The winners will be going to the Boulders Resort & Spa in Arizona in April, and they won’t have to use any of their PTO time!

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Congratulations to all of our Achievers Club winners! This is a great group, and we’re proud to have such high-caliber team members working at Daxko.

Although Kickoff 2017 didn’t go quite as planned, we still count it as a success. We are excited about 2017 and ready to do great things in the Daxko Nation!


Ready to see where a career at Daxko could take you? Apply here for one of our current openings!

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From Our Customers: Daxko Operations

By | Customer Experience, Industry, Online | No Comments

Recently, we had a chance to catch up with Daxko customers about their experiences and efficiencies gained with Daxko Operations:

“One of the benefits for me of working with Daxko Operations is Daxko’s experience with the Y and I can tell that they have taken the time to get to know us as an organization, to know our culture and to know our brand and they bring that into what they do.  I don’t feel like we have to conform to Daxko’s systems or operations but they have brought us a product that helps us serve our communities the way that we are serving them, without having to change how we work.” – Leeann Buttram, YMCA of Memphis & the Mid-South

“YMCA of San Francisco, we are approximately an 80-million-dollar organization spread over 3 counties, with 14 branches. Our branches vary from our Urban Services Branch which is a social services branch that is not a membership base and we have a resident camp, we have a conference center and then we have 10 member-based locations. Daxko Operations allows us to use the system the best way we need to for each location but still be able to operate as one enterprise. It allows us to communicate to our members whether they are in a grant after school program, learning enrichment program or the member that is checking into the presidio YMCA at 5am to go on the Spin Bike. It allows us to be able to connect with all of our members, however they want to be present for us.” – Rachel Pacheco, YMCA of San Francisco

“The simplicity. When we get new staff, a new front desk staff person, I feel like we can do a two-hour training with them and they’ve already got it. So, just the punch, click, the simplicity of the program itself is great.” – Kendra Augustine, Cleveland County Family YMCA

“The decision to go with Daxko and implementing Daxko Operations was easy. We knew we wanted to go with someone that was already doing everything and doing it well. It didn’t make sense to go with someone who said in a year we may do this. In two years we may do this. Daxko was already doing it. Daxko’s a forward thinking company and we appreciated that.” – Angela Wallace, YMCA of Memphis & the Mid-South

“We value the partnership and find lots of use cases to use all of the Daxko suite to help us fulfill our mission.” – Rachel Pacheco, YMCA of San Francisco

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Why I Stand: Tales of the Standing Desk

By | Culture, Healthy Stuff, Life at Daxko | No Comments

It seems like every day there is a new study published advising the general public what we should or should not do. One of these studies has challenged the workplace’s most traditional posture – sitting. Apparently sitting at a desk for 8 hours in a row is unhealthy. I have even heard that sitting has been dubbed the new smoking – sitting all day can take years off your life.

People might think that I (we, the majority of the Customer Success team) stand because it’s healthy or trending or hip. Full disclosure: these reasons may have had something to do with raising my desk many months ago but they sure haven’t sustained my daily vertical posture. In fact, one of the main reasons I stand is so that Jeff P. and I can decorate the shelf-like structure that separates our desk with treasures such as a Justin Bieber Christmas ornament, a Happy Meal toy, and the head of Michelangelo’s David. Because I stand, I know that fellow stander Daniel L. uses intense karate moves to harness his inner zen while on accounting calls. One of the great benefits of standing is that it provides me the daily joy of dropping buckets on my teammates. (For the unenlightened, dropping buckets consists of shooting Daxko stress balls into the trash cans of unsuspecting teammates and making it rain on their heads.) I usually perform the feat after a tough call or a big win with a customer.

Now there are some that don’t stand and that’s totally fine. In fact, I’m a bit of a hybrid myself.

Sometimes when the old legs get tired I borrow Marland H.’s standing desk chair. I know. A standing desk chair is an oxymoron. But I love it. It’s kind of like sitting in a high chair, which is great until people try to feed you food using the air plane method. Marland just had a kid so he’s a regular offender of this gesture but I usually play along… it’s his chair anyway.

But in all seriousness, or as much seriousness as I can muster, standing has shown me that where I work and the people I work with are unbelievable. I hear Gus A. conversing with customers we serve in a caring and helpful way. I see Gabby J. and Justin W. teaming up to give a customer what they need. I am encouraged at Megan G.’s positive attitude as she takes her first call. As I look up from my work I spy Josh A., with his grizzled beard and swagger a college kid would envy, leaving a demo room after showing a turnstile who’s boss. Roy M., a fellow upright compadre, spews knowledge to anyone who visits his desk and reminds me to stretch more as he always seems to be limbering up in some manner. Out of the corner of my eye I see a blur which I assume is Marland scootering at top speed to help a customer on a conference call.

Standing allows for collaboration, efficient briefings, productive and decisive problem solving, and exudes an unwavering feeling that we are all in this together. I’m not sure you can measure what happens on the 5th floor of Daxko the way studies have done with the benefits of standing… and I’m not sure you have to. But something I do know – whatever it is, whatever we have culminated as a team and as a company is indispensable and life giving. And every day, I have the privilege of seeing that from my point of view. Whether I am standing or sitting in Marland’s high chair.


Sam G. is a Customer Success Advocate who enjoys slow mornings, coffee, and homemade waffles with his wife every Saturday.

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5 Tips for Taking Ownership of Your Career in the New Year

By | Culture, Free Career Advice, Grow Your Career, Healthy Stuff, Professional Development | No Comments

It’s a new year, which means many people are making resolutions and goals in both their personal and professional lives. One thing that has been on my mind lately is taking the reins on my career. I’m fortunate to work for a company whose mission includes providing rewarding careers to team members. In the long run, though, my career growth is up to me. I think one of the biggest misconceptions people have about the companies they work for is that it’s the company’s responsibility to look after their career. But that’s just not true. Sure, a company can provide great growth opportunities, but ultimately it is the team member who has to work at their own career goals and steer their career toward those growth opportunities.

So, how do you take ownership of your career? Here are five ways to start.

#1: Step out of your comfort zone.
One of our CEO’s favorite sayings is “Get comfortable being uncomfortable,” and this is certainly applicable to your career goals. I would not be in my current role if I hadn’t been willing to take a few risks and explore the unfamiliar. My background is in teaching, training, and writing. Though I was able to carry all of this knowledge over into my role as Talent Marketing Manager, I didn’t come from a marketing background. In truth, I did feel a little uncomfortable during the first few months in this role. This discomfort only encouraged me to work harder and has truly benefited me in the long run, allowing me to develop skills and ideas I didn’t think were possible for me.

#2: Speak up.
If you’re feeling overwhelmed, if something is bothering you, if you have a differing viewpoint or opinion… speak up. I’m going to be honest – this is something I am still working on. It’s probably something I will continue to work on throughout my career. My team lead often reminds me that she doesn’t know how I feel unless I tell her. Earlier in my career, at a different company, I never felt empowered to voice my opinion, and this has carried over into present day. Fortunately, Daxko is huge on transparency, and team members are encouraged to speak up. I have gained more confidence in expressing my thoughts and even saying “no”. If you’re uncomfortable speaking up in person, try writing it out first. It’s okay to practice what you’re going to say before you actually say it. Of course, sometimes “on the spot” can’t be helped; if you’re in a meeting and you want to express a differing opinion, do it thoughtfully, respectfully, and don’t let someone speak over you until you have finished your thought.

#3: Have a long-term goal, and learn skills to help you achieve it.
During my early years at Daxko, I quickly realized that although I enjoyed the training aspect of my job, my ultimate goal was to work on Daxko’s marketing team. When I was a trainer, I sat close to the marketing team and was privy to some of their brainstorms and discussions, and that’s when it clicked: that was the team I wanted to be on. In addition to an Education degree, I have an English degree with a concentration in rhetoric. I was putting my Education degree to use as a trainer, but I have always loved writing and creative processes more than teaching. I recognized that I would be able to put my expertise in persuasive writing to use as a part of the marketing team. Once I had this goal in mind, I began to get to know members of the marketing team and schedule meetings to learn skills from them, such as Pardot and WordPress. These tools helped me in my role as a trainer (I was in charge of the Services monthly newsletter), but the knowledge also gave me an edge when I was interviewing for my marketing role.

#4: Never stop learning.
At Daxko, all team members receive an annual professional development budget to use on courses, books, conferences, or activities that will help us get better at our jobs or learn new skills. In past roles and my current role, I have used part of my professional development money on certification courses to learn more about my field and develop my skillset. Learning shouldn’t stop when you graduate from college. On the contrary, most of the knowledge I have gained through professional development has been more valuable to my career than my college classes. If you work at a company that does not provide a professional development budget, you can still develop your skillset. There are plenty of free or affordable online courses through sites like ALISON, Lynda, and Coursera, just to name a few. Read blogs that pertain to your field. Find thought leaders to follow on Twitter. And ultimately, you won’t know what costs your company might be willing to help cover unless you ask, so keep #2 in mind, speak up, and discuss professional development with your manager.

#5: Find a mentor.
I didn’t have a career mentor until last year. Don’t get me wrong – I have had plenty of mentors in the past who have helped guide and shape me into the person I am today. Last year, though, I sought out a mentor in my field who I could trust not only for career advice, but for professional advice in general. Because I am still fairly young in my career, there have been many situations I have encountered in the workplace that are new to me. That’s why it’s great to have a mentor who is more experienced and who has faced these same situations in the past. When you’re seeking a mentor, I suggest someone in your field (or the field you want to move into) and someone easy to talk to. Many of the conversations I have with my mentor are about our personal lives, and I really value the fact that my mentor has gotten to know me and truly cares about me. I suggest meeting in person once every couple of months (or monthly, if you can swing it) to catch up, and of course, email, call, or text your mentor whenever you need advice.

Remember, your career and development are in your hands. As you think about how to grow in 2017, keep these tips in mind. Have a vision, and make this the year you take strides to achieve it!


Janna B. is Daxko’s Talent Marketing Manager who is slowly becoming a morning person and wishes she lived in the 1960s/70s.

Are you ready to make a career change in the new year? Check out our current opportunities.